Receptionist was very friendly and helpful, so couldn't fault the service.
Booked a triple room with double and single beds, but we're given a quad room with double and two singles, totally fine. Basement room, no view but an external window that let in a decent amount of light.
Room did not have a remote for the TV, nor did it have a kettle, despite there being tea and coffee etc in the room.
Belinen and towels were all very clean. Net curtain held up with tape in the window. Shower door seal broken and hanging off. Shower hanging off the wall, not attached safely. Drip marks of something looking like shampoo down the wall opposite the toilet (not within the shower cubicle), not cleaned off.
No hand-wash in the bathroom, particularly important during covid time.