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Mstay Russell Court Hotel

3.0 star property
Edwardian hotel in London
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mstay Russell Court Hotel

Family Deluxe | View from room
Dining
Interior
Single | Living room
Front of property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Russell Road, 9, London, ENG, W14 8JA
  • Kensington High Street
    2 min walk
  • Olympia Conference and Exhibition Centre
    4 min walk
  • Holland Park
    8 min walk
  • London (LHR-Heathrow)
    32 min drive

Room options

View all photos for Family

19-inch flat-screen TV with digital channels, TV

Family

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 12 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin

In-room safe, individually decorated, individually furnished, desk

Twin

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 16.9 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double

Double | Living room

Double

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Deluxe

Family Deluxe

Family Deluxe

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

View all photos for Single

Single | Living room

Single

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple

19-inch flat-screen TV with digital channels, TV

Triple

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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includes taxes & fees
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About the area

London

Mstay Russell Court Hotel places you steps from Kensington High Street and within a short 5-minute stroll of Olympia Conference and Exhibition Centre. Highlights at this Edwardian hotel include free in-room WiFi. .This smoke-free hotel offers concierge services, dry cleaning/laundry services and multilingual staff. Other amenities include laundry facilities, luggage storage and a front desk safe. .Within a 30-minute walk of this 3-property class Kensington hotel, attractions include Westfield London Shopping Centre and Kensington Gardens.

What's nearby

  • Kensington High Street - 2 min walk - 0.2 km
  • Olympia Conference and Exhibition Centre - 4 min walk - 0.4 km
  • Westfield London Shopping Centre - 19 min walk - 1.7 km
  • Natural History Museum - 4 min drive - 2.6 km
  • Hyde Park - 5 min drive - 3.5 km

Getting around

  • Kensington (Olympia) Station - 3 min walk
  • West Kensington Underground Station - 13 min walk
  • Heathrow Airport (LHR) - 32 min drive

Restaurants

  • ‪Executive Lounge Hilton - ‬2 min walk
  • ‪Society Bar & Restaurant - ‬2 min walk
  • ‪Alounak - ‬5 min walk
  • ‪Warwick Arms - ‬6 min walk
  • ‪Coe’s Bakery - ‬6 min walk

About this property

Mstay Russell Court Hotel

Edwardian hotel in London
Mstay Russell Court Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. Mstay Russell Court Hotel also features laundry facilities, dry cleaning/laundry services, and a front desk safe. The front desk is open around the clock.

This 3-star London hotel is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 4 levels
  • Built in 1998
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
Mstay Russell Court Hotel offers 20 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. 19-inch flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Italian, Latvian, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1998
  • Edwardian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Saturday (9:00 AM - 5:00 PM)
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: GBP 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, Barclaycard, debit cards and cash. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NOX HOTELS Olympia
Mstay Russell Court
NOX HOTELS | Olympia
Mstay Russell Court Hotel Hotel
Mstay Russell Court Hotel London
Mstay Russell Court Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Mstay Russell Court Hotel?

Mstay Russell Court Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Mstay Russell Court Hotel?

No, Mstay Russell Court Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Mstay Russell Court Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mstay Russell Court Hotel?

No, pets are not allowed.

Mstay Russell Court Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 144 out of 428 reviews" "
Rating 8 - Good. 185 out of 428 reviews" "
Rating 6 - Okay. 71 out of 428 reviews" "
Rating 4 - Poor. 16 out of 428 reviews" "
Rating 2 - Terrible. 12 out of 428 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oltion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

4/10 Poor

Natalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Like sleeping in an ashtray
Like sleeping in an ashtray. The room had clearly been smoked on and used by a smoker. I awoke with a sore throat each morning and could smell stale smoke constantly during my stay. I was telephoned had told to check in at another premises. Not too far away however I had a heavy bag and had already travelled a few hours. The advert shows a large breakfast offering. Ignore it there is none at all. The saving grace was the staff booking in who were very courteous and the 24 hour helpline who recharged my room key.
Stayed 2 nights in Jul 2021

2/10 Terrible

Peter

Disliked: Staff & service, property conditions & facilities
Awful.
Awful. Bed side lamps not working the from day one to five and the hotel only apologised and said they couldn’t do anything about it, so we had to use the main lights and keep getting up and walking to the otherwise of the room to switch on and off. The shower blocked and over flooded the bathroom on the third night, and no help was available as reception closes at 5PM the middle of the night helpline suggested we pour hot water down it with a kettle... - to an already over flooded shower and sink hole. We awaited a response from the hotel and didn’t receive anything until the day we checked out (we had to contact them) in which they offered a later check out time which we accorded but felt it wasn’t enough considering we were up until 3AM ensuring the flooded shower water didn’t enter the main room and then we locked ourselves out due to scavenging the hotel for towels or anything of use to dry with. The compensation was awful and we haven’t received any at all, and we’re threatened to leave or risk losing our security deposit, because we felt a 3PM check out wasn’t enough - (we checked out at 1PM, 1 hour after the checkout time of 12PM). Awful experience and won’t be booking again.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good! Clean and tidy overall. But it was a shame there no one at the reception for little enquiries. Plus no way to heat up your food!
Stayed 7 nights in Mar 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We loved the area, and the commodities inside the hotel room. Mini fridge abs microwave meant being able to purchase food to use instead of buying out. The room was spacious, clean abs couple friendly. Cons: skirting boards were all broken and unstuck from the wall which adds worry considering a deposit is required in case of damages (what if they think I did it) kind of worry; a light bulb was also damaged on one side of the bed (personal lamp), room cleaning service was also not fixed, as it was anyway we’re between 12PM and 2PM.
Stayed 2 nights in Mar 2021

6/10 Okay

Samer

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2020

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

Hari

Business traveller
Disliked: Staff & service
Don’t expect good service
The place was okay, However the staff were not polite or friendly.
Stayed 1 night in Mar 2020

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotel i have been to. I am quite allergic to dust, but with this hotel, I have no problem with my allergy whilest staying there.
Stayed 5 nights in Feb 2020

6/10 Okay

Larraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was tiny, ok for one person for one night but otherwise would be difficult.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Traveling solo for a weekend in London. Great location, very clean room and service. the room (double bedroom) has no space, it is a small room with clever ideas to make it a bit comfortable.
Stayed 1 night in Feb 2020

10/10 Excellent

Panagiotis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very nice and clean room with wc and shower. Reception staff friendly and helpful. Recommended if you fancy a nice spot in central London.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
The bedroom, although clean was very small The dining area for breakfast was also small and quite claustrophobic The hot food was not very hot although there was a reasonable selection
Stayed 2 nights in Feb 2020

8/10 Good

Maresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for Olympia Trade Fairs. Clean, quiet and comfortable.
Stayed 1 night in Jan 2020

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value stay in lovely room
Room was clean, comfortable, relatively quiet and very warm. En-suite shower room was clean and modern. Toiletries, and hair dryer provided. Bed and towels changed daily. Kettle, tea bags selection, coffee etc supplied. Breakfast was basic, self service. Bread to toast, cereal, boiled eggs, yogurt and apples plus tea or coffee served to you. Adequate but I probably wouldn’t bother with the breakfast again. Many cafes close by were breakfast could be bought. Overall a lovely stay and would definitely stay there again. Locality nice with shops, cafes and restaurants and tube station about 10 minutes walk away. I’d rate it 9.5 out of 10.
Stayed 2 nights in Jan 2020

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MStay
Lovely clean hotel, friendly and helpful staff. Good breakfast.
Stayed 1 night in Jan 2020

8/10 Good

Zadoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unlikely to stay there again.
The table, remote kettle and other things in the room were very dusty so unlikely they’re cleaned regularly. However the bed was clean. The room is spacious and hotel close to good eats. However do not have a waiting area, no Vending machine or area to buy water unnecessary things so you have to go out of the hotel and this is very inconvenient. The person at the front desk was amazing. Very polite very helpful. I’m embarrassed I can’t remember his name I think it’s David, he’s from Columbia. This hotel is very close to the Olympia train station so that’s helpful
Stayed 1 night in Nov 2019

8/10 Good

Sassona

Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
The staff at this hotel were very pleasant and helpful.
Very satisfied
Stayed 5 nights in Dec 2019

10/10 Excellent

EMMA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean friendly hotel - perfectly positioned for Olympia or touring London
Stayed 1 night in Dec 2019

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my 2 daughters stayed overnight while we were visiting the international horse show at Olympia. It is a little gem to find, so close to the show and the station. It is a very friendly hotel, so happy to look after your luggage in a locked cupboard before check in time. Our room was immaculate, very clean and comfy beds. Lovely and warm. We had tea, coffee, biscuits, bottles of water provided and all toiletries in the bathroom. There is a lift which is useful with cases. Breakfast was lovely, very good choice. Second year we have stayed over here and wouldn’t consider looking anywhere else. Thank you so much!
Stayed 1 night in Dec 2019