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Sapphire Hotel

3.0 star property
Hotel in London, near Westfield London Shopping Centre

Photo gallery for Sapphire Hotel

Front of property
Staircase
Lobby
Triple Room, Private Bathroom
Front of property - evening/night

Reviews

6.8 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services
The current price is AU$94
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
35 Shepherds Bush Road, London, England, W6 7LU

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom

Twin Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom

Double Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom

Triple Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About the area

London

At Sapphire Hotel you'll be 1 km (0.6 mi) from Westfield London Shopping Centre and 3.9 km (2.4 mi) from Hyde Park. Highlights at this hotel include in-room free WiFi and LED TVs. .This business-friendly hotel offers free WiFi in public areas, concierge services and a computer station. Additionally, you'll find luggage storage and a television in a common area. .Places within a 15-minute drive of this 3-property class Hammersmith and Fulham hotel include Buckingham Palace and Piccadilly Circus.

Getting around

  • Goldhawk Road Underground Station - 7 min walk
  • Shepherd's Bush Station - 8 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪Subway Shepherds Bush - ‬6 min walk
  • ‪BrewDog Shepherd's Bush - ‬4 min walk
  • ‪Urban Baristas - ‬6 min walk
  • ‪The Sindercombe Social - ‬4 min walk
  • ‪Kave Cafe - ‬3 min walk

About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 5 levels
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • No smoking on site
Sapphire Hotel offers 14 accommodations with DVD players and a safe. LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, French, Romanian, Spanish, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.50 per day)
  • Street parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.5 per day (10 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Sapphire Hotel?

Sapphire Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sapphire Hotel?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at Sapphire Hotel on 6 Apr 2025 start from AU$94.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Sapphire Hotel?

No, Sapphire Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Sapphire Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Sapphire Hotel?

No, pets are not allowed.

Sapphire Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 253 out of 1158 reviews
Rating 8 - Good. 366 out of 1158 reviews
Rating 6 - Okay. 247 out of 1158 reviews
Rating 4 - Poor. 141 out of 1158 reviews
Rating 2 - Terrible. 151 out of 1158 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Xmas break
Quick check in Very comfortable nice and quiet friendly staff
Stayed 4 nights in Dec 2024

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not Again 4/10
PROS: Didn’t get the room I paid for was in different hotel couple doors down. Beds are small sliding all over the place, couples fighting screaming banging early hours which scared my son! No one to report too?? Toilets don't flush properly!! Heating not working. CONS: showers are nice and hot, tv small but works, small fridge ok, customer service ok but left early no one on night duty
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Aspasher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Georgia

Liked: Staff & service, property conditions & facilities
Very good location, quick walk to train stations. Room was very small but had everything you need for a comfortable stay. Excellent for London and a good price.
Stayed 4 nights in Dec 2024

10/10 Excellent

Aaron

Stayed 1 night in Dec 2024

2/10 Terrible

Madeleine

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da heatin woz timed but overall it woz great
Stayed 1 night in Dec 2024

10/10 Excellent

Lokmane

Stayed 1 night in Dec 2024

4/10 Poor

Melis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heating was not working
The heating was not working, it was cold especially in December. The bathroom’s door also was not locked.
Stayed 3 nights in Dec 2024

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

david

Liked: Property conditions & facilities
Christmas stay
Had a great stay. Hotel was in a good area close to underground stations . Room was very clean and quiet for being on street side. Staff was helpful too.
Stayed 1 night in Dec 2024

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly, helpful and attentive to our needs. The bed was slightly small for a couple but very comfortable. Classic Shepherds Bush hotel right in the mix of everything but still remaining quiet enough through the night.
Stayed 1 night in Dec 2024

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2024

10/10 Excellent

NICOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Very comfy bed. Would definitely stay again. Could do with some free bottled water in the fridge.
Stayed 1 night in Dec 2024

6/10 Okay

adnan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotels has been revamped
Nice budget hotel. Second time ive stayed and hotel has really improved.. Stayed in double room. Very comfortable and warm. Would definitely stay again. 10 minutes walk to Shepherd Bush underground and Westfield shopping center
Stayed 2 nights in Dec 2024

8/10 Good

Jana

Liked: Cleanliness, staff & service
I saw many horrible reviews for this property and was a bit skeptical of staying here. But it was actually really lovely. The rooms are small but it has everything you need. The bed is comfy the shower is nice. The tv has many channels. There is a fan, hair dryer, small complimentary toiletries, coffee making facilities and a mini fridge. I stayed in room 60 and it has some flaws. For example the radiator worked sporadically, but luckily the property is warm inside so I didnt need it. The pillow was a bit flat, would be nice to have two rather. There were some broken tiles in the bathroom that need fixing. The room was very clean and the wifi worked very well. The staff are lovely and helpful and they supply clean towels every day and take our your trash. I felt safe staying here and it is on such a nice street full of grocery shops, restaurants and walking distance from 2 underground stations so very easy to get into central London. It has a lot of stairs so take it into consideration when you have lots of heavy luggage. Overall a good stay for a couple of nights in london.
Stayed 3 nights in Dec 2024

6/10 Okay

ALi

Travelled with family
Stayed 1 night in Dec 2024

6/10 Okay

Paul

Disliked: Staff & service, room comfort
Ok for a dry place to sleep. It much else
The room was tiny literally couldn’t close the bathroom door if I wanted to use the toilet
Stayed 2 nights in Dec 2024

4/10 Poor

Lauren

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We where supose to stay at the sapphire hotel but 24hrs before the stay got a notification saying we could be put in the sister hotel the pearl. Which we ended up staying in the hotel staff where friendly. But the room was very basic and nothing like the pictures. We found mars bar wrappers under the bed. 😏
Stayed 2 nights in Dec 2024

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Tina

Travelled with family
Liked: Staff & service
We book the sapphire hotel but on arrival we were put in the pearl hotel 3 houses along. Where the reception is for both hotel. Communication good , checked in 8.30 pm no trouble very helpful man on reception told us all we needed to know. Room small , clean and warm , clean fresh bedding , bathroom clean with complimentary shower and shampoo, hairdryer, hot shower, clean towels . Coffee tea and milk Good location 5-8 min walk to tub and Westfield centre
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
You will most likely stay in the pearl/emerald hotel within the same chain. The rooms are small, clean enough, and all right for 2-3 nights. We did hear a couple of arguing above us at about 1am, but management is 24/7, and they sorted it out.
Stayed 2 nights in Nov 2024