Ratings based on 308 Verified Reviews

Real reviews from guests who’ve stayed
4.9 out of 5
91% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
From the day of booking our reservation the customer service was exceptional. In the weeks leading up to our arrival the staff continued to maintain contact and offer assistance in making reservations for our visit. The customer service continued throughout our visit. Every individual was courteous and helpful. I hope to return to this hotel in the future.
Comment from Hotel Management
7 Oct. 2024 by Michelle Devlin, General Manager, Hotel Management
Dear Rachel,I am very happy to read that your stay with us was enjoyable one, not only from your arrival at the hotel but from the moment you made your reservation. A very sincere thanks for your wonderful review and 5 star feedback.It is wonderful to hear that our team made such a positive impression from the very beginning with their assistance and exemplary service. I will most certainly pass along your kind words and I know that they, like myself, will be happy that you had such an unforgettable stay. We hope to have you return also and we look forward to welcoming you back once again in the near future.Kind regards,Michelle DevlinGeneral Manger
5 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Expedia
The staff was wonderful and very attentive. The location is wonderful, centrally located near good restaurants, shopping and museums. I definitely recommend it and plan on staying there again.
Comment from Hotel Management
7 Oct. 2024 by Michelle Devlin, General Manager, Hotel Management
Dear Leslie,My sincerest thanks for your full marks review score and my deepest gratitude for your kind words on your time as our guest.I am very happy to hear that your stay was an enjoyable one and that from the location to the attentiveness of the team, everything together contributed to an enjoyable experience. A very special thank-you for your compliments on our wonderful team members. I know that they will be very happy to hear that they, along with the hotel, left such a lasting impression.It is a delight to hear you are already planning your return and if there is anything we can do, so that a future visit is as memorable as the first then please do contact us. Warm Regards,Michelle DevlinGeneral Manager
5 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Expedia
I cannot say enough wonderful things about our experience at Egerton House Hotel! From the moment we arrived, we were greeted by the friendliest staff who went above and beyond to ensure our stay was perfect. They were incredibly accommodating and helpful, especially when it came to navigating around London. Their local insights truly enriched our visit! However, the highlight of our stay was undoubtedly the honesty of the housekeeping team. On our first night, my husband and I inadvertently left our credit cards and other valuables out on the table while the room was being cleaned. To our astonishment, when we returned, everything was exactly as we had left it—nothing was missing! This level of integrity is a testament to the hotel’s values and made us feel incredibly safe and secure during our stay. If you’re looking for a place that combines luxury with genuine care for their guests, Egerton House Hotel is the perfect choice. We left with our hearts full and memories to cherish. We can’t wait to return! Thank you to the entire team for making our trip so special!
Comment from Hotel Management
7 Oct. 2024 by Michelle Devlin, General Manager, Hotel Management
Dear Myla,It was as much pleasure to read through your review as it was to have you as our guest. So I am delighted to see that your stay left such positive and rememberable memories.Thank-you also for setting the time to share your review and glowing feedback with us. Your 5 star review score and compliments are most appreciated. To hear that from the moment you arrived you experienced the warm and attentive service that The Egerton House Hotel is know for is very pleasing indeed. Your comments on the integrity and honesty of our Housekeeping does genuinely make me very happy to hear. Our aim is for you to feel as though we are your luxury Home away from home, With you feeling incredibly safe and secure for the duration of your visit.It is a visit that we hope you will have the pleasure of repeating in the hopefully not too distant future. We can not wait to welcome you back and if we can be of any assistance in ensuring your next stay continues to exceed your expectations, then do let us know.Warm Regards,Michelle DevlinGeneral Manager
5 out of 5
by A verified traveller from New Orleans

Posted 15 Sep. 2024 on Expedia
This was such a great option for my one night in london. I wanted to stay for a week. I will be back. Very close to Harrod’s if that’s on your to do list.
Comment from Hotel Management
24 Sep. 2024 by Michelle Devlin, Hotel Management
Dear Melody,Thank you so very much for your 5/5 rating of your recent stay with us here at The Egerton House Hotel which we are all very much appreciative of. May I also take the opportunity to thank you for making special mention of your desire to stay for a longer period of time on your next visit to London and that you found our location and close proximity Harrods to work out well for the purposes of your visit to London. It is wonderful to hear that you thought your visit to our townhouse hotel to be a true home away from home experience. That is really kind and generous and much, much appreciated by all of the Egerton team. In the meantime, I wish you a most pleasant and relaxing evening ahead. Kindest regards Michelle Devlin General Manager
5 out of 5
by A verified traveller

Posted 14 Sep. 2024 on Hotels
Comment from Hotel Management
24 Sep. 2024 by Michelle Devlin, Hotel Management
Dear Joseph,Thank you so very much for your 10/10 score of your recent stay with us here at The Egerton House Hotel. Your feedback is much appreciated and I made sure to share your comments with the entire team. We will very much look forward to your return visit which we trust will be very soon. If you need any assistance with anything whatsoever with your next stay, please do not hesitate to let us know. We are all here to help you in any way, shape or form. In the meantime, have a lovely rest of your day. Kindest regards Michelle Devlin General Manager
4 out of 5
by A verified traveller from Atlanta

Posted 13 Sep. 2024 on Expedia
This property is located in a great area of London (Kensington) in a posh neighborhood with lots of dining and shopping options as well as located close to great museums. Although the rooms are small, they are comfortable. The public spaces are great and the staff is wonderful. Our only recommendation is to configure the bathrooms to more convenient for placing personal items, including a spot to hang up wet towels.
Comment from Hotel Management
7 Oct. 2024 by Michelle Devlin, General Manager, Hotel Management
Dear John,I would like to thank you for your review and wonderful feedback. I am very happy to hear that you enjoyed your stay with us.It is very pleasing to see that you thoroughly enjoyed our quiet, but excellently located, location. With so many restaurants, shops and many leading museums right on our doorstep. A special thank-you for your comments on our wonderful team and the service that they provided during your time as our guest. I will most definitely pass along you kind words and share it with the team.On your feedback for the improvements for the bathrooms. This is most appreciated and something that we always take onboard and act on. We are currently looking into the renovation of our bathrooms, so any and all feedback is welcomed. I know I speak for the whole team when I say that we would be delighted to welcome you back and to say that we will always be on hand for any future reservation enquiries. Warm Regards,Michelle Devlin General Manager
5 out of 5
by A verified traveller

Posted 9 Sep. 2024 on Expedia
5 star property means 5 star service. The extra little touches make a difference.
Comment from Hotel Management
7 Oct. 2024 by Michelle Devlin, General Manager, Hotel Management
Dear Stephen,Thank-you very much for your fabulous, full marks 5 out of 5, review score and most complimentary feedback.I am delighted to read that you enjoyed your stay with us and that you found us to be fully deserving our 5 star rating. It is wonderful that you also greatly appreciated those tiny noticeable touches that really elevated your time as out guest.We would be delighted to welcome you back to The Egerton House Hotel once again and should you require any assistance for your next visit, please do not hesitate to let us know.Warm Regards,Michelle Devlin General Manager
5 out of 5
by A verified traveller

Posted 6 Sep. 2024 on Hotels
Comment from Hotel Management
26 Sep. 2024 by Michelle Devlin, Hotel Management
Dear Janelle,Thank you so very much for your 10/10 score of your recent stay with us here at The Egerton House Hotel. Your feedback is much appreciated and I made sure to share your comments with the entire team. We will very much look forward to your return visit which we trust will be very soon. If you need any assistance with anything whatsoever with your next stay, please do not hesitate to let us know. We are all here to help you in any way, shape or form. In the meantime, have a lovely rest of your day. Kindest regards Michelle Devlin General Manager
5 out of 5
by A verified traveller

Posted 1 Sep. 2024 on Expedia
We loved our stay at the Egerton House Hotel. The staff were super friendly and provided us with directions and advice. We enjoyed the afternoon tea and the evening bar service in the lounge. We felt very well taken care of and would highly recommend this hotel!
Comment from Hotel Management
1 Sep. 2024 by Michelle Devlin, Hotel Management
Dear Rhonda,May I take the opportunity to thank you from the entire team here at The Egerton House Hotel for your favourable review of our townhouse hotel following your recent visit to London and stay with us.I am most pleased to hear that you found everything about your stay to be to your liking and that the service you have received from team Egerton stood out from the welcome you have received upon your arrival, the traditional afternoon tea in our drawing room and the drinks which our barman has prepared for you.We endeavour to create the perfect homely townhouse feel and ambience for our guests and it makes us immensely proud and happy to know that this was also the case when you visited The Egerton. Thank you for your kind and generous feedback which is much, much appreciated by all of us.In the meantime, we look forward to your return visit which we hope will be soon to experience another exceptional hotel stay.We all wish you a pleasant and peaceful remainder of your weekend.Kindest regardsMichelle DevlinGeneral Manager
5 out of 5
by A verified traveller

Posted 31 Aug. 2024 on Expedia
From checkin to checkout, every detail was handled with class and efficiency. I wish I could have stayed longer!
Comment from Hotel Management
1 Sep. 2024 by Michelle Devlin, Hotel Management
Dear Anne, May I take the opportunity to thank you from the entire team here at The Egerton House Hotel for giving us such wonderful and most kind feedback following your recent stay with us. I am most delighted to hear that you enjoyed your stay with us throughout the time you have been in London and that you received a classy and efficient service from our dedicated team. We take such great pride in providing the highest level of service to all of our guests and your comments are proof of that commitment. We very much look forward to welcome you back hopefully very soon.If there is anything else that we can take care of prior to or during your next stay, please let us know.In the meantime, have a good rest of your weekend and until next time. Kindest regardsMichelle DevlinGeneral Manager