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The London EDITION

5.0 star property
Eco-certified London hotel in London City Centre with bars
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The London EDITION

Exterior
Premier Suite, 1 King Bed, Terrace
Premier Room, 1 Queen Bed, Terrace
Premier Suite, 1 King Bed, Terrace | Living area
Breakfast, lunch, dinner served; British cuisine

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
The price is AU$841
includes taxes & fees
14 Dec - 15 Dec

Explore the area

Map
10 Berners Street, London, England, W1T 3NP
  • Regent Street
    7 min walk
  • Oxford Street
    10 min walk
  • Leicester Square
    11 min walk
  • London (LHR-Heathrow)
    53 min drive

Room options

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 195 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Loft, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Double Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Premier Suite, 1 King Bed, Terrace

Premier Suite, 1 King Bed, Terrace

Premier Suite, 1 King Bed, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Loft, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Loft, 2 Queen Beds

Loft, 2 Queen Beds

Loft, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • 29 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace

Suite, 1 King Bed, Terrace

Suite, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 Queen Bed, Terrace

Premier Room, 1 Queen Bed, Terrace

Premier Room, 1 Queen Bed, Terrace

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • Sleeps 5
  • 2 Double Beds

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for 1 night
includes taxes & fees
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About the area

London

The London EDITION places you in the centre of London, within just a 15-minute stroll of Oxford Street and The British Museum. Highlights at this eco-friendly hotel include 2 bars/lounges, a restaurant and a 24-hour gym. .The restaurant, Berners Tavern, serves British cuisine and is open for breakfast, brunch, lunch and dinner. Punch Room is the hotel's own bar. 1020 square feet (95 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include limo/town car service. Added amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. English breakfast is available daily between 7 AM and 10:00 AM. .Sights within a 30-minute walk of this London City Centre hotel include Piccadilly Circus and Hyde Park.

What's nearby

  • The British Museum - 12 min walk - 1.0 km
  • Piccadilly Circus - 12 min walk - 1.0 km
  • Hyde Park - 5 min drive - 2.5 km
  • Big Ben - 5 min drive - 2.7 km
  • Buckingham Palace - 6 min drive - 3.0 km

Getting around

  • Tottenham Court Road Station - 6 min walk
  • Oxford Circus Underground Station - 6 min walk
  • Heathrow Airport (LHR) - 53 min drive

Restaurants

  • ‪Ben's Cookies - ‬2 min walk
  • ‪100 Club - ‬2 min walk
  • ‪Simmons Bar - ‬1 min walk
  • ‪Omotesando Koffee - ‬2 min walk
  • ‪Tongue & Brisket - ‬2 min walk

About this property

The London EDITION

Eco-certified London hotel in London City Centre with bars
The London EDITION offers its guests a 24-hour fitness centre and complimentary bicycles. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include 2 meeting rooms and limo/town car service. Event space at this hotel measures 1020 square feet (95 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the eco-certified The London EDITION.

This Edwardian London hotel is smoke free.

  • 1 building
  • 173 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • 1020 sq ft of conference space
  • 95 sq. m of conference space
  • Built in 2013
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue
The London EDITION offers 173 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 46-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Russian, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service

Food and drink

  • Daily English breakfast available 7 AM to 10:00 AM for a fee: GBP 36 for adults and GBP 36 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Berners Tavern
  • Lobby Bar
  • Punch Room

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,020 square feet of conference space
  • 2 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (66 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (105 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Edwardian architecture
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 36 for adults and from GBP 36 for children
  • Rollaway bed fee: GBP 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The London EDITION Hotel
EDITION London
London EDITION
London EDITION Hotel
The London EDITION England
The London EDITION London
The London EDITION Hotel London

Frequently asked questions

What is the cancellation policy at The London EDITION?

The London EDITION offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The London EDITION?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The London EDITION on 14 Dec 2024 start from AU$800.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes The London EDITION a romantic place to stay?

A bar and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at The London EDITION.

Is The London EDITION family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that The London EDITION is a hit with families.

Does The London EDITION serve breakfast?

Yeah, English brekkie is offered daily from 7 AM to 10:00 AM.

Is there a free airport shuttle available at The London EDITION?

No, The London EDITION does not offer an airport shuttle service.

Is there a bar or restaurant at The London EDITION?

Yep, you can grab a meal at The London EDITION's onsite restaurant that serves British cuisine.

What time are check-in & check-out at The London EDITION?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The London EDITION?

No, only service animals are allowed.

The London EDITION Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 286 out of 368 reviews" "
Rating 8 - Good. 58 out of 368 reviews" "
Rating 6 - Okay. 18 out of 368 reviews" "
Rating 4 - Poor. 4 out of 368 reviews" "
Rating 2 - Terrible. 2 out of 368 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2024

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and property
Stayed 3 nights in Aug 2024

10/10 Excellent

cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than pleased!!
LOVED it and will stay at this hotel again for sure!!
Stayed 1 night in Aug 2024

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Vikash

Stayed 4 nights in Jul 2024

10/10 Excellent

Freddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción en Londres, buen ambiente todas las noches en el lobby con varias opciones para disfrutar al final del día!
Stayed 3 nights in Jul 2024

6/10 Okay

Bhavesh

Travelled with group
Liked: Cleanliness, staff & service
I didnt like the bedding and also the pillows. Even after I switched from the soft to the firm pillows I did not take to them. Becuase of this it was difficult to fully enjoy my stay.
Stayed 7 nights in Jul 2024

10/10 Excellent

Lea

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoy stay
Stayed 4 nights in Jun 2024

10/10 Excellent

Anne

Stayed 3 nights in Jun 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite London hotel!
My favorite London hotel! Superb staff: attentive, intelligent, knowledgeable and helpful. Excellent location, easy walking distance to most major sites and close to tube stations. Beautiful building and great bar and restaurant.
Stayed 7 nights in May 2024

6/10 Okay

Elias, Tel Aviv

Business traveller, Travelled with partner
The property design
Stayed 3 nights in May 2024

8/10 Good

Zoe, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning restaurant and beautiful lobby. Staff was friendly and helpful. Convient enough to take the Tube to access where I needed to be. Overall it was a nice stay.
Stayed 3 nights in May 2024

10/10 Excellent

SUNDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2024

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice hotel. Great location. Poor acoustics. Expensive for the level of accommodation.
Stayed 1 night in Mar 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very helpful
Stayed 3 nights in Dec 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

2/10 Terrible

Sylvia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cold in the room, they use air conditioning on all the time in winter
Stayed 3 nights in Feb 2024

10/10 Excellent

Sana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with an amazing staff. Absolutely loved my stay the EDITION. The hotel itself is stunning. Everything from the lobby to the rooms was chic, clean and beautiful. Ive been to London numerous times and nothing beats the location. Incredibly walkable but also so easy to get a taxi or grab an uber out front. The bars at the hotel are a vibe so if you are looking for a great place to get a cocktail, you dont need to go far. The best part about this hotel has to be service and staff. It cant be beat. Every person on staff here is so kind, helpful and attentive. My friends and I must have sent dozens of emails prior to arriving and the staff went above and beyond to accommodate every request. Would absolutely stay here again. If you’re looking for a great location and a beautiful hotel with incredible service, look no further and book the EDITION immediately.

10/10 Excellent

pascal, hallandale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Jan 2024

6/10 Okay

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Bogus charges added after checkout.
Was charged £72 for breakfast even though our rate was inclusive of breakfast. It was added after we had checked out. I phoned and was told to check with Hotels.com. I was shocked and insisted hotel should check. Later hotel emailed that credit was issued for overcharge. How is it possible for a hotel of this calibre to treat guests like this?
Stayed 3 nights in Jan 2024

6/10 Okay

Elias, Tel Aviv

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I ordered a deluxe room with a queen bed and when my wife arrived on Friday the girl at the reception gave her a superior room instead. Just a day after I arrived and talked to the manager they agreed to move us to another room which was the room that we ordered originally.
Stayed 4 nights in Jan 2024

10/10 Excellent

david

Stayed 2 nights in Jan 2024

10/10 Excellent

Tilda

8/10 Good

Arran

Stayed 1 night in Nov 2023