10/10 Excellent
Jonathan
1 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem. Unable to stay at The Montcalm nearby, as it is being refurbished, this was a great find.
You get a warm welcome from friendly and helpful staff.
The rooms are well designed, comfortable bed, spacious bathroom with lots of surfaces to store things on - towels and robes are clean, fluffy and (unusually) don't smell of breakfast.
A fridge is filled with complimentary soft drinks, some of which are nicely quirky (I had a sugar-free yuzu drink) but the snacks are £3 each. This seems unneccessary - but the vegan cheese and onion crisps were delightful and filled a hole.
Mallin and Goetz toiletries are a nice touch - only enough for one shower though. Also, had to use a hand soap which is wasteful. Liquid soap in a refillable bottle would have been better.
I enjoyed a cup of tea in the Japanese tea pot and cup - nice touch.
Two small problems: The light in the wardrobe did not switch off as the door did not close fully. This could have been annoying. Also, while the shower was nicely powerful, the bath did not drain quickly enough and I was standing in 2-3 inches of water.
My real gripe is that this place is really expensive. I got a deal and had some credits - at £300 or so, it is good value. Sadly, it is generally £100-£200 more than this.
Jonathan
Stayed 1 night in Nov 2024