Santa Monica Proper Hotel, a Member of Design Hotels

5.0 star property
Luxury Santa Monica hotel in Downtown Santa Monica with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Santa Monica Proper Hotel, a Member of Design Hotels

Outdoor pool
Building design
Deluxe Room, 1 King Bed
Food and drink
Restaurant

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Gym
  • Bar
    Bar
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available

Explore the area

Map
700 Wilshire Blvd (entrance on 7th St), Santa Monica, CA, 90401
  • Third Street Promenade
    7 min walk
  • Ocean Avenue
    10 min walk
  • Montana Avenue
    12 min walk
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    32 min drive

Room options

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

Premier Suite Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Terrace

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Terrace (Landmark)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 Queen Bed (Landmark)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Queen Bed

Grand Room, 1 King Bed (Landmark)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Premier Room, 1 King Bed (Landmark)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

Premier Suite

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Sunset)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Premier Room, 1 King Bed, Accessible, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Terrace

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Premier Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Queen Beds, Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed (Wellness)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Deluxe Suite

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Santa Monica

A luxury stay in Santa Monica awaits you at Santa Monica Proper Hotel, a Member of Design Hotels, a recipient of the prestigious Conde Nast Hot List award in 2020. Within a 20-minute stroll, you'll find Santa Monica Beach and Santa Monica Pier. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 24-hour gym along with access to free bike hire and aerobics classes. Added amenities include a coffee shop/cafe, a snack bar/deli and spa services. Each morning local cuisine breakfast is served between 6:30 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a beach shuttle. .With a stay at this 5-property class Downtown Santa Monica hotel, you'll be 2 km (1.2 mi) from Main Street Santa Monica and 3.6 km (2.2 mi) from Venice Beach.

What's nearby

  • Third Street Promenade - 7 min walk
  • Santa Monica Beach - 19 min walk
  • Santa Monica Pier - 20 min walk
  • Main Street Santa Monica - 3 min drive
  • Venice Beach - 15 min drive

Getting around

  • Downtown Santa Monica Station - 14 min walk
  • Los Angeles Union Station - 20 min drive
  • Los Angeles Intl. (LAX) - 32 min drive

Restaurants

  • ‪Jack in the Box - ‬7 min walk
  • ‪Wendy's - ‬6 min walk
  • ‪Sidecar Doughnuts & Coffee - ‬1 min walk
  • ‪Shake Shack - ‬4 min walk
  • ‪Santa Monica Seafood Market & Cafe - ‬6 min walk

About this property

Santa Monica Proper Hotel, a Member of Design Hotels

Luxury Santa Monica hotel in Downtown Santa Monica with 2 restaurants
Santa Monica Proper Hotel, a Member of Design Hotels offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Event space at this hotel measures 24000 square feet (2230 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Santa Monica Proper Hotel, a Member of Design Hotels. Parking is available for a fee.

This 5-star Santa Monica hotel is smoke free.

  • 267 guestrooms or units
  • 6 levels
  • 2 buildings
  • 2 dining venues
  • 24000 sq ft of conference space
  • 2230 sq. m of conference space
  • Built in 2019
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Santa Monica Proper Hotel, a Member of Design Hotels offers 267 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels, first-run films and pay-per-view films.

Bathrooms include baths or showers, dressing gowns, complimentary toiletries and hairdryers. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Surya Spa. Services include massages.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Santa Monica Proper Hotel, a Member of Design Hotels is listed in the 2020 Condé Nast Traveller Hot List.

Languages

Chinese (Mandarin), English, French, German, Greek, Italian, Japanese, Korean, Russian, Spanish, Swedish, Turkish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Beach shuttle (surcharge)
  • Valet parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to noon for a fee: USD 22 to 200 for adults and USD 22 to 200 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24,000 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • First-run films
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 45 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 63.36 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 22 to 200 for adults and USD 22 to 200 for children
  • Valet parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 9:00 AM to 11:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Santa Monica Proper
Hotel Santa Monica Proper Hotel Santa Monica
Santa Monica Santa Monica Proper Hotel Hotel
Hotel Santa Monica Proper Hotel
Santa Monica Proper Hotel Santa Monica
Proper Hotel
Proper
Santa Monica Proper Hotel
Santa Monica Proper Hotel a Member of Design Hotels
Santa Monica Proper Hotel, a Member of Design Hotels Hotel

Frequently asked questions

What is the cancellation policy at Santa Monica Proper Hotel, a Member of Design Hotels?

Santa Monica Proper Hotel, a Member of Design Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Santa Monica Proper Hotel, a Member of Design Hotels?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Santa Monica Proper Hotel, a Member of Design Hotels on 17 Nov 2024 start from AU$716.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Santa Monica Proper Hotel, a Member of Design Hotels?

Yep, Santa Monica Proper Hotel, a Member of Design Hotels has valet parking with in/out privileges for USD 70 per day.

Are there any beaches close to Santa Monica Proper Hotel, a Member of Design Hotels?

Yep, Santa Monica Proper Hotel, a Member of Design Hotels is a short 19-minute walk from Santa Monica Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Santa Monica Proper Hotel, a Member of Design Hotels?

Yep, Surya Spa is available for guests. You'll enjoy services like massages.

Does Santa Monica Proper Hotel, a Member of Design Hotels have a pool?

Santa Monica Proper Hotel, a Member of Design Hotels has a pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 9:00 AM to 11:00 PM.

What luxury perks are available at Santa Monica Proper Hotel, a Member of Design Hotels?

Santa Monica Proper Hotel, a Member of Design Hotels features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with Frette Italian sheets, pillowtop beds and 24-hour room service.

What makes Santa Monica Proper Hotel, a Member of Design Hotels a romantic place to stay?

Couples dining and a champagne service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Santa Monica Proper Hotel, a Member of Design Hotels.

Is Santa Monica Proper Hotel, a Member of Design Hotels family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Santa Monica Proper Hotel, a Member of Design Hotels is a hit with families.

Does Santa Monica Proper Hotel, a Member of Design Hotels serve breakfast?

Yeah, local cuisine breakfast is offered daily between 6:30 AM and noon.

Is there a free airport shuttle available at Santa Monica Proper Hotel, a Member of Design Hotels?

No, Santa Monica Proper Hotel, a Member of Design Hotels does not offer an airport shuttle service.

Is there a bar or restaurant at Santa Monica Proper Hotel, a Member of Design Hotels?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Santa Monica Proper Hotel, a Member of Design Hotels?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Santa Monica Proper Hotel, a Member of Design Hotels?

Dogs are welcome at Santa Monica Proper Hotel, a Member of Design Hotels, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Santa Monica Proper Hotel, a Member of Design Hotels Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 385 out of 552 reviews" "
Rating 8 - Good. 94 out of 552 reviews" "
Rating 6 - Okay. 44 out of 552 reviews" "
Rating 4 - Poor. 18 out of 552 reviews" "
Rating 2 - Terrible. 11 out of 552 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at Santa Monica Proper. Very clean and beautiful property. No complaints!!!!
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Modern style and design.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Stayed 1 night in Jul 2024

10/10 Excellent

Mohammad

Stayed 2 nights in Jul 2024

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, good food and amenities.
Stayed 2 nights in Jul 2024

10/10 Excellent

Phil

Stayed 1 night in Jul 2024

10/10 Excellent

Rachel, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a couple nights to LA as part of our coastal family vacation. I hit the jackpot with the Santa Monica Proper. Everything was perfection, from the outstanding hospitality of every single employee to the efficient communication (to help time room cleaning, check out, special requests, etc). We dined at The Palma for breakfast - again perfect staff attention. Delicious food. Enjoyed pool time w classy nosh from the rooftop restaurant (i told my 14-yr-old how lucky she was to eat charred octopus poolside!). Location is top notch, just offset from the busy Santa Monica boardwalk and pier, so it’s quiet but super accessible by car/foot. I can’t say enough about this hotel- all great things. Would love to stay again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily one of the most hip hotels!
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing!!
Stayed 3 nights in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

william

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Crowded on holiday weekend. Couldn’t get into pool. Hard to get into restaurant. Nice place. Thought it was over priced for experience.
Stayed 4 nights in Jul 2024

10/10 Excellent

anthony

Stayed 3 nights in Jun 2024

6/10 Okay

Chiara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is stunning. However, its location in a less than desirable part of Santa Monica detracts from the experience. The service was the most significant disappointment. We repeatedly asked for water that never arrived, had issues with housekeeping removing and not returning robes, and experienced a privacy violation when a staff member entered our room despite being asked to come back later. Additionally, splitting the room charge was unnecessarily complicated, and my friend had to wake up at 5 am for a task that could have been done the night before. The commercialization of in-room products, all available for purchase, cheapened the luxury feel. Finally, the absence of turn-down service was surprising for a five-star hotel. The pool area was fine but overcrowded and overpriced, and the pool water was so warm it almost felt unsanitary. Overall, while the hotel’s design is impressive, the service and certain aspects of the experience did not meet five-star expectations.
Stayed 3 nights in Jul 2024

10/10 Excellent

Robert

Stayed 11 nights in Jun 2024

10/10 Excellent

Hana, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10! Highly recommend this place to stay!
Stayed 2 nights in Jul 2024

6/10 Okay

Natasha

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at proper is always great. I’ve never once been let down by their service, attention to detail or the cleanliness of their rooms. As always 10/10 definitely recommend!
Stayed 2 nights in Jun 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Baseer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to explore Santa Monica and LA
Stayed 2 nights in Jun 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here. Will definitely be back again
Stayed 2 nights in Jun 2024

10/10 Excellent

Tiendung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Ruvim

Stayed 2 nights in Jun 2024