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Hacienda Encantada Resort & Residences

4.5 star property
Elegant beach hotel and 3 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hacienda Encantada Resort & Residences

3 outdoor pools, free pool cabanas, pool umbrellas
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Exterior
Family Suite
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
The price is AU$389
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Kilometro 7.3 Carretera Transpeninsular, Cabo San Lucas, BCS, 23410
  • Cabo del Sol Golf
    18 min walk
  • Monuments Beach
    18 min drive
  • Cabo Bello Beach
    20 min drive
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    38 min drive

Room options

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
  • 149 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms, 2 Bathrooms

Premium Suite, 2 Bedrooms, 2 Bathrooms | Terrace/patio

Premium Suite, 2 Bedrooms, 2 Bathrooms

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Plasma TV
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Large Single Sofa Bed

View all photos for Encanto Studio

Encanto Studio

Encanto Studio

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Studio Suite

Luxury Studio Suite

Luxury Studio Suite

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
Fridge
  • 74 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for One Bedroom Master Suite

Executive Room | View from room

One Bedroom Master Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
  • 133 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View

Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View | Terrace/patio

Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 290 sq m
  • Ocean view
  • Sleeps 10
  • 2 King Beds, 2 Queen Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Villa, 2 Bedrooms, Ocean View, Poolside

Deluxe Villa, 2 Bedrooms, Ocean View, Poolside | Living area

Deluxe Villa, 2 Bedrooms, Ocean View, Poolside

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 220 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Large Single Sofa Bed

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About the area

Cabo San Lucas

A luxury stay in Cabo San Lucas awaits you at Hacienda Encantada Resort & Residences. You'll be 1.5 km (0.9 mi) from Cabo del Sol Golf and 4 km (2.5 mi) from Monuments Beach. Highlights at this beach hotel include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. The buffet restaurant, Las Marias Restaurant, is open for breakfast. With 4 lounge bars to choose from, you can enjoy a drink at the hotel. Enjoy the free water park, gym, kids' club and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 4.5-property class Cabo San Lucas hotel include Luxury Avenue and Marina Del Rey.

What's nearby

  • Cabo del Sol Golf - 18 min walk - 1.6 km
  • Marina Del Rey - 15 min drive - 13.3 km
  • Santa Maria Beach - 15 min drive - 6.4 km
  • Las Viudas Beach - 17 min drive - 6.4 km
  • Medano Beach - 21 min drive - 11.6 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 38 min drive

Restaurants

  • ‪Lobby Bar - ‬7 min drive
  • ‪La Cevichería - ‬8 min drive
  • ‪RosaNegra - ‬15 min walk
  • ‪El Eden Tequila Bar - ‬3 min walk
  • ‪Sunset Da Mona Lisa - ‬12 min drive

About this property

Hacienda Encantada Resort & Residences

Elegant beach hotel and 3 outdoor swimming pools
Some rates at Hacienda Encantada Resort & Residences are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Hacienda Encantada Resort & Residences, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

This 4.5-star Cabo San Lucas hotel is smoke free.

  • 222 guestrooms or units
  • 5 levels
  • 3 buildings
  • 5 dining venues
  • 3 swim-up bars
  • 4 bars or lounges
  • Built in 2007
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hacienda Encantada Resort & Residences offers 222 accommodations, which are accessible via exterior corridors and feature DVD players and a safe. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 50-inch plasma televisions come with premium digital channels.

Bathrooms include dressing gowns, slippers and hairdryers. This Cabo San Lucas hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 15 km
  • Casino shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 for adults and USD 12.50 for children
  • 3 swim-up bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Patio
  • La Pergola Restaurant
  • La Trajinera Restaurant
  • Las Marias Restaurant
  • Los Riscos Mesquite Grill

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Lift
  • Pool access ramp on site
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 50-inch plasma TV with premium digital channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Hacienda Encantada Resort & Residences

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 270.0 per night.
  • Cots (infant beds) are available for USD 270.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 12.5 for children
  • Airport shuttle fee: USD 85.00 per vehicle (one-way, maximum occupancy 4)
  • Crib (infant bed) fee: USD 270.0 per night
  • Rollaway bed fee: USD 270.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Encantada
Hacienda Encantada Cabo San Lucas
Hacienda Encantada Resort
Hacienda Encantada Resort Cabo San Lucas
Hacienda Encantada Hotel Cabo San Lucas
Hacienda Encantada Resort & Spa Cabo San Lucas, Los Cabos
Hacienda Encantada Resort And Spa
Hacienda Encantada Resort & Spa Cabo San Lucas Los Cabos
Hacienda Encantada Resort Residences
Hacienda Encantada Resort
Hacienda Encantada Resort & Residences Hotel
Hacienda Encantada Resort & Residences Cabo San Lucas
Hacienda Encantada Resort & Residences Hotel Cabo San Lucas
Hacienda Encantada Resort A La Carte All Inclusive Optional

Frequently asked questions

What is the cancellation policy at Hacienda Encantada Resort & Residences?

Hacienda Encantada Resort & Residences offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hacienda Encantada Resort & Residences?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Hacienda Encantada Resort & Residences on 1 Dec 2024 start from AU$386.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hacienda Encantada Resort & Residences?

Yep, Hacienda Encantada Resort & Residences has a free self car park and free valet parking.

Are there any beaches close to Hacienda Encantada Resort & Residences?

The closest beach to Hacienda Encantada Resort & Residences is Medano Beach (4 km).

Is there a spa on site at Hacienda Encantada Resort & Residences?

Yep, there is an onsite spa at Hacienda Encantada Resort & Residences. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hacienda Encantada Resort & Residences have a pool?

Hacienda Encantada Resort & Residences has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Hacienda Encantada Resort & Residences?

Hacienda Encantada Resort & Residences features 3 outdoor pools, a full-service spa and free pool cabanas.

What makes Hacienda Encantada Resort & Residences a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Hacienda Encantada Resort & Residences.

Is Hacienda Encantada Resort & Residences family-friendly?

You bet! With amenities such as a children's club, a children's pool and children's meals, it's no surprise that Hacienda Encantada Resort & Residences is a hit with families.

Does Hacienda Encantada Resort & Residences serve breakfast?

Yeah, buffet breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hacienda Encantada Resort & Residences?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hacienda Encantada Resort & Residences?

Yep, Hacienda Encantada Resort & Residences has 5 restaurants.

What time are check-in & check-out at Hacienda Encantada Resort & Residences?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at Hacienda Encantada Resort & Residences?

No, pets and service animals are not allowed.

Is there a golf course on site at Hacienda Encantada Resort & Residences?

There is a golf course next to Hacienda Encantada Resort & Residences.

Hacienda Encantada Resort & Residences Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 499 out of 940 reviews" "
Rating 8 - Good. 256 out of 940 reviews" "
Rating 6 - Okay. 90 out of 940 reviews" "
Rating 4 - Poor. 37 out of 940 reviews" "
Rating 2 - Terrible. 58 out of 940 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Greg

Beautiful
Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t say enough great things about this property. The options for Restaurants and pools Are endless The staff is caring and attentive!
Stayed 4 nights in Aug 2024

2/10 Terrible

Edgar

Travelled with family
Disliked: Staff & service, amenities
They lied about promos I was promised by there staff and also about spending credit.
Stayed 4 nights in Jul 2024

10/10 Excellent

Lauren, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was the best I have had ant ann anll inclusive , every place we ate at, off and on the property. They do have partnerships with restaurants off the property that honor the all inclusive you purchase with them. Beautiful place and the rooms are top notch. It was great to have more food options at the pool other than hot dogs and hamburgers!
Stayed 3 nights in Jun 2024

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was attentive, helpful and so kind. Our room was very quiet, clean and close to the ocean with an amazing view! The restaurants served food that was well prepared. The only drawback,(for us), was there was no “live” music to dance. Lack of night life activity made it boring after a late dinner.
Stayed 4 nights in May 2024

10/10 Excellent

Mike

Liked: Amenities
The property is absolutely beautiful!!
Stayed 3 nights in May 2024

8/10 Good

Quanico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Jennifer

Stayed 3 nights in Jun 2023

8/10 Good

braeden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property Just be wary that Cabo is in Mexico and is not as safe as most people claim. Just be cautious when not at the resort
Stayed 8 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Suman, Simi Valley

Stayed 4 nights in Mar 2024

8/10 Good

Annette, Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Lachelle Marie

Stayed 5 nights in Mar 2024

10/10 Excellent

Daniel Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the property, except the man who checked us in could have been much nicer. We've had him before and thought the same thing.
Stayed 7 nights in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Nanci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View. The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower. The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other choices for our next trip.
Stayed 7 nights in Jan 2024

10/10 Excellent

Macaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible so kind and attentive, love the authentic Mexican food.
Stayed 2 nights in Jan 2024

2/10 Terrible

Cynthia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t waste your money!!
If you like pressure Timeshare sales go!! We will never stay here again we had NO hot water the entire time we stayed terrible and the concierge kept telling us that they would fix it again and again but apparently talking with others that have timeshares there it’s a on going thing and we had a problem with our toilet flapper randomly squealing in the middle of the night they said they would come fix it while we were at the pool for the day well again in the middle of the night loud squealing we would have to lift the back of toilet lid and pull on flapper to stop this went on for 3 nights asked to change rooms we had ocean view but nothing available to change anywhere 😡 so finally we said we are staying in the room until maintenance comes with a new flapper to install and fix hot water we waited over 2 hours and finally he arrives and we said did you bring a new flapper? No is that what it is OMG!! Couldn’t do anything about hot water it was several buildings they said we felt blessed because other hotel guests had backups of random sewage. Just stay somewhere else enjoy your trip to Cabo we go about 4 times a year and love it !! Stay at Le Blanc excellent we also love the Marina area hotels and Hyatt Ziva.. You work to hard to waste your money the only thing nice about it was the ocean pool and food at pool area only !!
Stayed 5 nights in Nov 2023

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.
Stayed 4 nights in Jan 2024

10/10 Excellent

Griselda

Stayed 2 nights in Jan 2024