4/10 Poor
Rosie
29 Aug 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Pay the extra cash for another hotel you will love
When we arrived to check in everything went normal up until we got to our room when I tried to take a shower. There was no water. I called the front desk and was told it would be back in 30 min. So we went to the pool and saw the employees taking water out of the pool in buckets for use in the hotel and the other guest said they had been out of water for a day already and that they were fixing the pumps so why did they bother to tell us this at check in I felt taken advantage of jipped robed for the price they charge a night it’s ridiculous. The 30 year old hotel is well taken care of visually but it’s what you expect form a older property the staff is mediocre to say it nicely and the all inclusive plan which we pairs 50$ per person was worse than elementary school food. The only restaurant is in the lobby and its food is stale and tasteless as If it’s 30 years old it’s self. The day we checked out we got a burger before we left and they were trying to charge us for it because it was past our check out Time by 15 min. Really but yet you have no water in treating. I’d say avoid the property all together and pony up the extra dough for a newer property it will be worth it.
Rosie
Stayed 1 night in Aug 2024