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Krystal Grand Los Cabos - All inclusive

4.0 star property
Stylish property on the shore with 3 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Krystal Grand Los Cabos - All inclusive

3 outdoor pools, pool umbrellas
View from room
Breakfast, lunch, dinner served; international cuisine, sea views
Shower, rainfall showerhead, hair dryer, towels
Fitness facility

Reviews

6.6 out of 10

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Spa
    Spa
The price is AU$555
includes taxes & fees
5 Dec - 6 Dec

Explore the area

Map
Carretera Transpeninsular Km 29, San José del Cabo, BCS, 23400
  • Costa Azul Beach
    4 min walk
  • Palmilla Beach
    15 min walk
  • Plaza Mega Comercial Mexicana
    19 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    20 min drive

Room options

View all photos for Altitude Junior Suite Swimout Ocean Front King

In-room safe, desk, soundproofing, iron/ironing board

Altitude Junior Suite Swimout Ocean Front King

Highlights

Soundproofed
Air conditioning
LED TV
Sofa bed
Rainfall showerhead
Private bathroom
Hairdryer
Cable channels
  • 70 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Palmilla Garden View Double

View from room

Deluxe Palmilla Garden View Double

Highlights

Soundproofed
Air conditioning
LED TV
Rainfall showerhead
Private bathroom
Hairdryer
Cable channels
Desk
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double at BelAir SunClub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double at BelAir SunClub

Highlights

Soundproofed
Air conditioning
LED TV
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Cable channels
  • 34 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Altitude Junior Suite Ocean Front King

View from room

Altitude Junior Suite Ocean Front King

Highlights

Soundproofed
Air conditioning
LED TV
Sofa bed
Rainfall showerhead
Private bathroom
Hairdryer
Cable channels
  • 46 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for One Bedroom Suite at BelAir SunClub

One Bedroom Suite at BelAir SunClub | View from room

One Bedroom Suite at BelAir SunClub

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
  • 63 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Palmilla Garden View King

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Palmilla Garden View King

Highlights

Soundproofed
Air conditioning
LED TV
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Cable channels
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Junior Suite Ocean Front Double

View from room

Altitude Junior Suite Ocean Front Double

Highlights

Soundproofed
Air conditioning
LED TV
Sofa bed
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Swimout Garden View King

Junior Suite Swimout Garden View King

Junior Suite Swimout Garden View King

Highlights

Soundproofed
Air conditioning
LED TV
Sofa bed
Rainfall showerhead
Private bathroom
Hairdryer
Cable channels
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King at BelAir SunClub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe King at BelAir SunClub

Highlights

Soundproofed
Air conditioning
LED TV
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Cable channels
  • 34 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Krystal Deal of the Day

In-room safe, desk, soundproofing, iron/ironing board

Krystal Deal of the Day

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Rainfall showerhead
Private bathroom
Hairdryer
Cable channels
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Presidential Suite Ocean View

Altitude Presidential Suite Ocean View | View from room

Altitude Presidential Suite Ocean View

Highlights

Soundproofed
Air conditioning
LED TV
Sofa bed
Rainfall showerhead
Private bathroom
Hairdryer
Cable channels
  • 117 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Palmilla Ocean view King

Suite Palmilla Ocean view King | View from room

Suite Palmilla Ocean view King

Highlights

Soundproofed
Air conditioning
LED TV
Rainfall showerhead
Private bathroom
Hairdryer
Cable channels
Desk
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Junior Suite Swimout Ocean Front Double

In-room safe, desk, soundproofing, iron/ironing board

Altitude Junior Suite Swimout Ocean Front Double

Highlights

Soundproofed
Air conditioning
LED TV
Sofa bed
Rainfall showerhead
Private bathroom
Hairdryer
Cable channels
  • 70 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite Palmilla Ocean view Double

Suite Palmilla Ocean view Double | View from room

Suite Palmilla Ocean view Double

Highlights

Soundproofed
Air conditioning
LED TV
Rainfall showerhead
Private bathroom
Hairdryer
Cable channels
Desk
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

View from room

Junior Suite Ocean View Double

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Sofa bed
Rainfall showerhead
Private bathroom
Hairdryer
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Altitude Governor Suite Ocean View

Altitude Governor Suite Ocean View | View from room

Altitude Governor Suite Ocean View

Highlights

Soundproofed
Air conditioning
LED TV
Sofa bed
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Sofa bed
Rainfall showerhead
Private bathroom
Hairdryer
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About the area

San José del Cabo

An all-inclusive stay in San José del Cabo awaits you at Krystal Grand Los Cabos - All inclusive. Within steps you'll find Costa Azul Beach and Palmilla Beach within a 20-minute stroll. Highlights at this beachfront property include 3 outdoor swimming pools, a full-service spa and a free water park. .A day of pampering at Eternity Spa can include massages, body wraps and mani/pedis. The buffet restaurant, The "O", serves international cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4-property class Costa Azul property include San Jose del Cabo Art District and Puerto Los Cabos.

What's nearby

  • Costa Azul Beach - 4 min walk
  • Palmilla Beach - 15 min walk
  • Plaza Mega Comercial Mexicana - 19 min walk
  • Club Campestre Golf Course - 4 min drive
  • San Jose del Cabo Art District - 5 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 20 min drive

Restaurants

  • ‪Coco Cafe - ‬7 min walk
  • ‪Zipper's - ‬8 min walk
  • ‪Mama Mia - ‬10 min walk
  • ‪Distric Eat + Drink - ‬13 min walk
  • ‪Pescadito Break - ‬8 min walk

About this property

Krystal Grand Los Cabos - All inclusive

Stylish property on the shore with 3 outdoor swimming pools
Krystal Grand Los Cabos - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Krystal Grand Los Cabos - All inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 8 meeting rooms available. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Krystal Grand Los Cabos - All inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star San José del Cabo property is smoke free.

  • 429 guestrooms or units
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Krystal Grand Los Cabos - All inclusive offers 429 accommodations with a safe and a hairdryer. 58-inch LED televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead.

This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Eternity Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free covered valet parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda Mortero
  • Risotto
  • The "O"
  • The Grill

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 58-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Los Cabos - All inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.03 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Los Cabos
Krystal Grand Los Cabos All inclusive
Krystal Grand Los Cabos - All inclusive San José del Cabo
Krystal Grand Los Cabos - All inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Krystal Grand Los Cabos - All inclusive?

Krystal Grand Los Cabos - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Los Cabos - All inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Krystal Grand Los Cabos - All inclusive on 5 Dec 2024 start from AU$551.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Los Cabos - All inclusive?

Yep, Krystal Grand Los Cabos - All inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Krystal Grand Los Cabos - All inclusive?

Yep, Krystal Grand Los Cabos - All inclusive is a short 4-minute walk from Costa Azul Beach. Fun beach activities include swimming.

Is there a spa on site at Krystal Grand Los Cabos - All inclusive?

Yep, Eternity Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Grand Los Cabos - All inclusive have a pool?

Yep, and guests love it! Krystal Grand Los Cabos - All inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Krystal Grand Los Cabos - All inclusive have a waterslide?

Yep, this property has a waterslide!

What makes Krystal Grand Los Cabos - All inclusive a romantic place to stay?

Ocean-view dining and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Krystal Grand Los Cabos - All inclusive.

Is Krystal Grand Los Cabos - All inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Krystal Grand Los Cabos - All inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Los Cabos - All inclusive?

No, Krystal Grand Los Cabos - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Los Cabos - All inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Los Cabos - All inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Los Cabos - All inclusive?

No, pets and service animals are not allowed.

Krystal Grand Los Cabos - All inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 504 out of 1824 reviews" "
Rating 8 - Good. 380 out of 1824 reviews" "
Rating 6 - Okay. 349 out of 1824 reviews" "
Rating 4 - Poor. 267 out of 1824 reviews" "
Rating 2 - Terrible. 324 out of 1824 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Vaanii, Hayward

Disliked: Cleanliness, amenities, property conditions & facilities
Property or at least the room I was put in was old. They didn’t even have a lotion. Shameful to say and then the Buffet was terrible and I was not given the opportunity to eat at the restaurant when no one at Expedia mentioned that it would be the case because I was there for only one night. I could have paid $22 more to stay at a nicer all inclusive resort but I was misled by the pictures
Stayed 1 night in Aug 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good experience
Stayed 3 nights in Jul 2024

10/10 Excellent

Nashat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After leaving a hotel down the road due to our horrible experience, we stumbled upon Krystal Grand and were immediately greeted by an angel representative from Expedia named Nicole. We discussed with her our troubles from a hotel we had booked for our family trip, and she immediately took us under our wing and helped us with booking at the Krystal Grand for the remainder of our stay. The hotel was truly gorgeous, clean, and AMAZING. It had an open lobby allowing for gusts of fresh air to flow during the high heat. The pools were clean and had comfortable seating for lounging and cabanas for rental. The staff throughout the facility, from room service to the pool bars and beyond, were INCREDIBLE and enhanced our experience further. The food was amazing and it was so easy to get into any of the restaurant options they had throughout the resort. The bar food was incredible and the service throughout is unmatched. Two managers were at our assistance with booking along with Nicole: Pedro and Mario. They all made every second of our stay pleasurable and comfortable. We booked a basic room and after hearing our troubles from the other hotel, they upgraded us to top tier ocean front rooms. Wow!!! Hotels should be taking note on the Krystal Grand and how they are operating for the comfort, class, and convenience for their guests. They all made me and my family feel like royalty and provided us an unforgettable stay and we can’t wait to come back.
Stayed 2 nights in Jul 2024

8/10 Good

Gurdeep Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, staff is great, awesome bars and great for kids activities. The restaurants are all great but found the buffet very limited in terms of food choices.
Stayed 7 nights in Jul 2024

4/10 Poor

Sanjit

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was 31.5 degrees Celsius when we entered. After 7 hours the AC got it down to 28. We finally were able to change our room but they made it really difficult to do so. Nobody answed phone at reception because the one and only person working there was busy dealing with other people complaining. One guy who works reception doesn't even pretend to care. One evening we went for dinner and two of the restaurants were closed that day, which I have never heard of in all-inclusive resort, leaving really limited options. Some of the poolside recliners very dirty. The tray next to the drink dispenser at the buffet Never had glasses,so you have to hunt around and get creative to find something to put your drink in. Housekeeping sometimes replace coffee and water in the room and sometimes not.. The wing our room was in was close to Loud busy highway. You have to buy your own drinking water beyond the one bottle a day they give you, or don't give you. Our stay was cheaper than other hotels in the area, but I don't feel that the savings are worth it. Cross between resort and run-down motel.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marlete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Donyia

Travelled with partner
Disliked: Cleanliness
On arrival the glasses that they left out for our use in our room were dirty and stained. There were a few stains on the sheets the pool, which we paid extra for had rust stains on the dividing walls. There were wood looked to be mildew stains inside the pool tile.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jurni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 3 nights in Jul 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Krystal Grand. Luis at the front desk was very helpful and Rodrigo at pool bar was the best. Rooms were clean and service was great. Views were spectacular. We even saw sea turtles laying eggs behind the resort on the beach. We had a great experience. Highly recommend.
Stayed 1 night in Jul 2024

6/10 Okay

Richard

Travelled with partner
Disliked: Staff & service
The staff is not helpful and Just simply not nice
Stayed 4 nights in Jul 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Jorge

Stayed 4 nights in Jul 2024

10/10 Excellent

Anika

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved our stay at the Krystal Grand! We had an early flight and their staff was able to check us into our room right away. Our AC was leaking and staff was promptly sent up to fix the problem right away. I was very impressed with the customer service.
Stayed 5 nights in Jun 2024

6/10 Okay

Rodolfo

Travelled with family
Liked: Property conditions & facilities
Property sits right off a main avenue which makes it a bit noisy. Under staff while dining.
Stayed 5 nights in Jul 2024

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was amazing
Stayed 3 nights in Jul 2024

2/10 Terrible

Shaun Michael, Eagle

Disliked: Cleanliness, amenities, property conditions & facilities
This was the classic bait and switch. The actual hotel was nothing like what was shown on the internet. The first red flag was, they put the fear of God in us if we lost our room or towel cards. $35 fee for the towel cards and $100 for the room key if you lost them. Our first impression of the pool was how rundown everything was. 3/4 of the umbrellas were ripped and hanging from the poles and the chair cushions were very old The place just felt dirty. We bought the all inclusive and the first time we tried to go find a drink, everything was closed (5pm) except for the lobby bar. Then we decided to go have dinner. My son ordered the hamburger and I had the fish of the day. He said the burger tasted like feet…. His words. Our first attempt to shower resulted in a flooded floor and suite. They fixed the shower but we didn’t have any towels because we use them to clean the floor. All this happened within the first few hours at the resort. The maids never came to clean and our room was never clean for the next 24 hours until I complained again. I went back down the next day to complain and they moved us to another room for the night. After waking up to zero chairs available and overcrowded restaurants, I was fed up and booked a room at another resort and lost all the money that I put into this place. Best decision I ever made was to leave this place.
Stayed 4 nights in Jul 2024

4/10 Poor

Seyed-Hamid

Travelled with family and small children
Disliked: Cleanliness, staff & service
Front desk and management of this hotel are absolutely terrible. We originally booked a one bed room suit then upon arrival we were told that suit is in another building and far away they suggested to upgrade to a better room for around $300 more which we paid. Then we noticed the upgraded room is smaller and not far from original reservation. After a long long process we got the partial refund and moved to another room. At the middle of the night when we were sleeping someone entered our room!!! Apparently they gave another traveller same room, Long story short random staff showed up two more times after this. It was a mess. Any way management and fornt desk of this hotel have no clue what they are doing and what is their roles and responsibilities. On the positive side, other staff members are hard working and super nice.
Stayed 4 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2024

6/10 Okay

Natalia

Stayed 3 nights in Jul 2024

6/10 Okay

Erika

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Well we didnt like the food options and the service
Stayed 8 nights in Jul 2024

4/10 Poor

Nateeva Zahra Gisèle

Disliked: Cleanliness, staff & service, property conditions & facilities
Very mean staff who are money hungry and who don’t care about your experience
Stayed 7 nights in Jul 2024

2/10 Terrible

Danielle, Marlboro

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia should be held responsible for advertising this property as 4 stars adults only all inclusive! Furniture is all run down used and abused! The only thing that is adults only is one pool, complete lie that it’s adult only and if you want ice cream it’s extra! Horrible steak/food that is not even buffet quality at their extreme hot restaurants like the grill and under cooked pasta at risotto. The staff is what saves this place
Stayed 7 nights in Jul 2024

6/10 Okay

Mayra

Liked: Cleanliness
The place is clean, great if traveling with family. Food was great but waiters looked overworked/tired they were way too busy especially at night.. the bar by the pool closes at 6 pm so if you want a drink have to go to the lobby. I loved Gloria from entertainment, she is awesome!
Stayed 4 nights in Jul 2024

10/10 Excellent

Melissa Janina Lanuza

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 3rd time staying at Kristal grand San José del Cabo we always come back because we like the facility and amenities, your are close to shopping centers , and restaurants, this time Josafat helped us , he is very nice and always there to respond any questions. we definitely request asking for him next time you are staying here .
Stayed 5 nights in Jul 2024