2/10 Terrible
Verified traveller
26 Aug 2024
Disliked: Property conditions & facilities, room comfort
total concept failure
Don’t book this hotel unless you have no conscience and only want to get drunk at a pool. The only positive was the friendly on-site staff, who tried to make our stay bearable, though we left three days early. Before arriving, we accidentally booked an extra night with no option to change. Despite multiple attempts to resolve this, the hotel was unresponsive and unprofessional. Our stay was plagued by loud events, deceptive timeshare pitches, frustrating dining experiences, and a buggy app. The hotel lacked ambience, with poorly constructed rooms and thin walls. Activities were dull, and the "free transportation" was poorly organized. The app was essential but dysfunctional, and drinks were watered down. While some food was decent, it was overly fancy with limited availability. The hotel was crowded on weekends and dead during the week. We left early, unable to relax or enjoy ourselves. This hotel fails as both a party spot and a relaxing retreat. It’s only worth considering if you’re looking to get drunk by the pool for a long weekend.
Verified traveller
Stayed 8 nights in Aug 2024