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Sanctuary Hotel

3.0 star property
Eco-certified hotel connected to a shopping centre in Luang Prabang with a full-service spa

Photo gallery for Sanctuary Hotel

Outdoor pool, pool loungers
Lobby sitting area
Dining
Superior Room | Balcony
Superior Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • 24/7 front desk

Explore the area

Map
Kitsalat Road, Ban aham, Luang Prabang
  • Morning Market
    ‪8 min walk‬
  • Night Market
    ‪11 min walk‬
  • Phousi Hill
    ‪13 min walk‬
  • Luang Prabang (LPQ-Luang Prabang Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite Room

Suite Room

Suite Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Unesco

Deluxe Unesco

Deluxe Unesco

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
Private bathroom
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Unesco

Superior Unesco

Superior Unesco

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Private bathroom
Free bottled water
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite Unesco

Suite Unesco | Balcony view

Suite Unesco

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Unesco

Premium bedding, minibar, in-room safe, desk

Suite Unesco

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Unesco

Premium bedding, minibar, in-room safe, desk

Deluxe Unesco

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite Room

Premium bedding, minibar, in-room safe, desk

Suite Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite Room 1 Double bed

Premium bedding, minibar, in-room safe, desk

Suite Room 1 Double bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Suite Unesco

Premium bedding, minibar, in-room safe, desk

Double Suite Unesco

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Unesco

Premium bedding, minibar, in-room safe, desk

Superior Unesco

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

About the area

Luang Prabang

Sanctuary Hotel puts you in the heart of Luang Prabang, connected to a shopping centre and within a 20-minute stroll of Wat Mai and Morning Market. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include Thai massages and body scrubs. At the hotel's own lounge bar, you can stop for a drink. Enjoy the sauna and pool loungers as well as access to bike hire. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 3-property class Luang Prabang hotel include Night Market and Ock Pop Tok.

What's nearby

  • Wat Mai - 8 min walk - 0.7 km
  • Morning Market - 8 min walk - 0.7 km
  • Royal Palace Museum - 10 min walk - 0.9 km
  • Night Market - 11 min walk - 1.0 km
  • Phousi Hill - 13 min walk - 0.9 km

Getting around

  • Luang Prabang (LPQ-Luang Prabang Intl.) - 10 min drive

Restaurants

  • ‪Indigo Cafe - ‬5 min walk
  • ‪Night Market Street Food - ‬6 min walk
  • ‪Joma Bakery Café - ‬6 min walk
  • ‪Break for a Bread - ‬3 min walk
  • ‪Redbul Bar - ‬6 min walk

About this property

Sanctuary Hotel

Eco-certified hotel connected to a shopping centre in Luang Prabang with a full-service spa
Sanctuary Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-certified Sanctuary Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this Colonial Luang Prabang hotel.

  • 30 guestrooms or units
  • 2 levels
  • 5 buildings
  • Conference rooms
  • Built in 2012
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sanctuary Hotel offers 30 air-conditioned accommodations with tablet computers and minibars. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include Thai massages, facials, body scrubs and body treatments.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Lao, Spanish, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Outdoor treatment areas
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 15 for children
  • Airport shuttle fee: USD 10 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per stay
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sanctuary Hotel Luang Prabang
Sanctuary Luang Prabang
Sanctuary Hotel Hotel
Sanctuary Hotel Luang Prabang
Sanctuary Hotel Hotel Luang Prabang

Frequently asked questions

What is the cancellation policy at Sanctuary Hotel?

Sanctuary Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Sanctuary Hotel?

Yep, Sanctuary Hotel has a free self car park and free extended parking.

Is there a spa on site at Sanctuary Hotel?

Yep, there is an onsite spa at Sanctuary Hotel. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Thai massages.

Does Sanctuary Hotel have a pool?

Sanctuary Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Sanctuary Hotel a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sanctuary Hotel.

Does Sanctuary Hotel serve breakfast?

Yeah, buffet brekkie is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Sanctuary Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sanctuary Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sanctuary Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Sanctuary Hotel?

No, pets are not allowed.

Sanctuary Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 77 out of 120 reviews
Rating 8 - Good. 29 out of 120 reviews
Rating 6 - Okay. 10 out of 120 reviews
Rating 4 - Poor. 2 out of 120 reviews
Rating 2 - Terrible. 2 out of 120 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kelly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT book the Superior room. All the other rooms are on the property. We checked in and they took us up a few stairs and our room is right above the reception desk. It is terribly noisy, no privacy, so uncomfortable and unsafe. You can hear everyone checking in and staff talking which means everyone can hear you. Right across drom room where staff sleep so noisy !!! We immediately asked to check out and for refund for not as advertised and told non refundable. We lost hundreds of dollars we checked out early as we couldnt stay. We gave it one night it was crazy loud. Not sure what its like to stay on property as our room was not. They wouldnt serve us hreakfast or coffee even though paid for it with room. SCAM!!!! Staff so rude and argumentative. I couldnt believe it. We are well traveled international travelers who travel several months a year. Manager so rude. This was worst experience we ever had.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful yet close to everything

We stayed 5 nights. The place was baby friendly. Everyone was very kind. Every time we opened the door, we had the wow feelings. The pond, flowers, design...
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A real Sanctuary...

I had the pleasure of 8 nights here and an upgraded room also. My room was spacious, tasteful with comfy bed ad I had a generous shower and deep tub. I looked over onto the most stunning lily pond and palm gardens all kept beautifully by the ground staff. The pool was small, unheated, serene and clean. I swam every day. The breakfasts are full of fresh aswell as pastries, fruit with eggs and noodles cooked to order. Overall, a very stylish, central to everything, little oasis where the Asian architecture is nestled in lush greenery, bicycles are plentiful to hire at no charge and staff are extremely polite and helpful. I really loved it here and would recommend it for a restful break, a family stay or a night or two.
Stayed 8 nights in Dec 2024

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful - we’ve stayed in many hotels in SE Asia, and this is the best so far.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

The hotel is set in gardens and pond. The room we had - upgraded - was spacious and clean with all amenities provided and was next to the swimming pool. The breakfast building is positioned next to the pond and extends over it. The staff there were friendly and helpful. Reception staff were all incredibly polite and assisted with suggestions for our walks around town. We really did enjoy our stay and would definitely come again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eco friendly hotel ideally situated in Luang Praba

Due to an admin error on my part we arrived a day earlier than expected, the staff were very helpful and managed to get us into our rooms without any fuss. The hotel is beautiful, centrally located and the staff are very helpful. We had massages in the spa on a couple of days and again the staff were excellent. I cannot recommend this hotel enough.
Stayed 4 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality Accomodation, centrally located

Great location you can walk to the Night Market and central area. Excellent reception service. Speak English well. Room was cleaned daily. Breakfast was quality. Eggs to your liking. Speciality breads. Beautifully landscaped gardens create a relaxing ambience. Aircon & Sat tv worked well.
Stayed 3 nights in Mar 2024

6/10 Okay

Mai

Stayed 2 nights in Oct 2023

10/10 Excellent

DIEGO ESCUAL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was extremely clean, the staff was so nice and helpful, they have bike for free that let you discover the city at your own pace. The rooms are spacious and the decoration is beautiful.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful architecture and friendly staff
Stayed 1 night in Jul 2022

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanctuary stay

Really enjoyed my stay at the Sanctuary hotel. Centrally located and easy walking distance to most of the quarter restaurants and downtown sites. The Viewpt is a little more of a walk. Room was smallish but liked the balcony which was nice for hanging out. Pool area was clean and enjoyable. Breakfast and staff response was outstanding. They fumigate your room in the evenings from what i can tell (ultimately your choice but you need to tell them if you dont want it)....never had a mosquito prob whatsoever but i could see how you could if you left your balcony doors open for an extra length of time. Price paid for having such beautiful grounds and pond area. Would most definitely stay here again!!
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property is only a few minutes walk to everywhere you would like to go as in river old town cafes etc.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Garden, the whole Hotel is created like a small Village, the Staff is very friendly and helpfully..close to the Night Bazar and the World Heritage Side, many Restaurants around, the Restaurant in the Hotel itself is vety good with reasonable Prices
Stayed 1 night in Nov 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth treating yourself. Great experience.

We originally only planned to stay for 3 nights but extended an additional 3 nights as were so relaxed and enjoyed our stay. The staff, although English not always up to scratch, can't do enough to help and followed up quickly when we had queries. We booked a tour and had a private car and driver from the hotel who looked after us at beautiful waterfalls, bear sanctuary and butterfly farm. We spent several sessions by the pool which is clean and luxurious sun loungers with service from the bar at the ring of a bell... literally! Breakfast, which was included, was a la carte and very tasty. We had a Laotian tasting platter and dinner one evening too, which were high quality but much more expensive than the great food you can get just round the corner in the main area of restaurants and bars. The hotel is a short walk from several temples including the national museum and royal palace. Make sure you walk to the top of Phousi Hill at sunset; breathtaking views. We would definitely stay again and have, in fact, booked at their sister hotel in Pak Beng as part of the 2 day boat tour to the Thai border the hotel helped us book.
Stayed 3 nights in Sep 2019

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Sanctuary

Hotel Sanctuary was amazing! Their friendly staff, perfect location, affordable price and overall gentle vibe was very much appreciated. I would recommend to all and would definitely stay again!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

The hotel was beautiful. The service was wonderful. Everyone was very helpful and accommodating when booking tours and buses and taxis. The breakfast was amazing. The restaurant staff were wonderful. The grounds of the hotel are classy and beautiful beautiful. The rooms themselves are very clean, large and comfortable. The hotel itself is about four blocks from the night market. Literally a five minute walk to everything. Right around the corner from Utopia. I would recommend this hotel. I would stay here again no questions asked.
Stayed 3 nights in Jun 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

Excellent hotel, would recommend!

Excellent hotel. Location very good too. Only thing was the shower wasn’t very powerful in the room. Room was very clean, staff friendly, breakfast good
Stayed 3 nights in Apr 2019

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities, room comfort

Highly recommended base to explore Luang Prabang

Good location slightly out of the busy centre of Luang Prabang. Rooms at the back live up to the name "Sanctuary" surrounding the lotus pond. Recommend an upstairs room for less mosquitos. Rooms very spacious, comfortable, hot water with good water pressure, and firm mattresses with good quality linen. Highly recommended.
Stayed 5 nights in Dec 2018

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel & Grounds

Beautiful hotel/grounds. We loved the atmosphere. Very well maintained. Super peaceful/quiet. Great location. Great Breakfast - lots to eat! Made-to-order eggs. Only complaint is that the walls are thin - we heard the people next door having a "good time". The drapes are black-out, so we couldn't sleep in, but most people want to wake early, so not a problem. Wifi was good. Shower was great - quality pressure/temp. The room was clean, they had everything we needed.

10/10 Excellent

Chit Beng, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly hotel with great service

Check in is prompt. We opted for the ground floor room due to both of us in the 80s but there were lots mosquitos as soon as we enter the room. The reception very efficiently changed our room to the next level which was very good. They even provided us with the spray. Room is spacious with view of the pond. Location is very convenient. Highly recommended.
Stayed 4 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gardens and restaurant were in a lovely setting. The rooms all opened up onto the gardens. Rooms were slightly old style. Staff were all very friendly and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

William D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All of the Staff was incredibly friendly.

The We
Stayed 6 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, lovely central courtyard (all rooms look out over the courtyard and the pond). The staff are really helpful, and there is a good selection of food in the restaurant.
Stayed 4 nights in Feb 2018