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Towneplace Suites By Marriott

2.5 star property
Hotel in Lubbock with free breakfast and a 24-hour front desk

Photo gallery for Towneplace Suites By Marriott

Exterior
Outdoor pool
Premium bedding, pillow-top beds, desk, blackout curtains
Lobby
Combined shower/bathtub, designer toiletries, hair dryer, towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Laundry
  • Breakfast included
  • Air conditioning
  • Kitchen
  • 24/7 front desk

Explore the area

Map
5310 West Loop 289, Lubbock, TX, 79424
  • South Plains Mall
    ‪4 min drive‬
  • Lubbock Premiere Cinema
    ‪4 min drive‬
  • West End Center
    ‪5 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪19 min drive‬

Room options

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed | Living area

Studio, 1 Queen Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Pillow-top bed
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds

Studio, 2 Queen Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Pillow-top bed
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 Queen Bed with Sofa bed

Studio, 1 Queen Bed with Sofa bed

Studio, 1 Queen Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Private kitchen

Suite, 2 Bedrooms

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 56 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Premium bedding
  • 41 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham Lubbock Southwest

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.4 out of 5, Excellent, (1551)
The price is AU$143
for 1 room
includes taxes & fees
24 Feb - 25 Feb
La Quinta Inn & Suites by Wyndham Lubbock Southwest

About the area

Lubbock

At Towneplace Suites By Marriott you'll be within a 15-minute walk of Ballet Lubbock and 2.1 km (1.3 mi) from South Plains Mall. Highlights at this hotel include free buffet breakfast, free self-parking and in-room kitchens. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find a snack bar/deli, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of RV/bus/truck parking. .Attractions within a 15-minute drive of this Lubbock hotel include Texas Tech University and Buddy Holly Center.

What's nearby

  • South Plains Mall - 4 min drive
  • Covenant Lakeside Hospital - 6 min drive
  • Lubbock Christian University - 6 min drive
  • Texas Tech University - 7 min drive
  • University Medical Center - 9 min drive

Getting around

  • Lubbock, TX (LBB-Preston Smith Intl.) - 19 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Twin Peaks - ‬20 min walk
  • ‪Sonic Drive-In - ‬3 min drive
  • ‪Sonic Drive-In - ‬17 min walk
  • ‪The Cheesecake Factory - ‬4 min drive

About this property

Towneplace Suites By Marriott

Hotel in Lubbock with free breakfast and 24-hour front desk
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A library, barbecue grills, and multilingual staff are also featured at the business-friendly Towneplace Suites By Marriott. Self parking is free.

Smoking is allowed in designated areas at this Lubbock hotel.

  • 1 building
  • 88 guestrooms or units
  • 3 levels
  • Built in 2003
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Library
  • Corner/local shop
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
Towneplace Suites By Marriott offers 88 accommodations with MP3 docking stations and coffee/tea makers. This accommodation is furnished with double sofa beds. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Lubbock hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Library
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property will be closed from 19 September 2022 to 30 December 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Towneplace Suites By Marriott.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Towneplace Suites Marriott Hotel Lubbock
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Lubbock Towneplace Suites By Marriott Hotel
Towneplace Suites Marriott Hotel Lubbock
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Towneplace Suites By Marriott Lubbock
Towneplace Suites Marriott Hotel
Towneplace Suites Marriott
Hotel Towneplace Suites By Marriott
Towneplace Suites Marriott
Towneplace Suites By Marriott Hotel
Towneplace Suites By Marriott Lubbock
Towneplace Suites By Marriott Hotel Lubbock

Frequently asked questions

What is the cancellation policy at Towneplace Suites By Marriott?

Towneplace Suites By Marriott offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Towneplace Suites By Marriott?

Yep, Towneplace Suites By Marriott has a free self car park.

Is Towneplace Suites By Marriott family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Towneplace Suites By Marriott is a hit with families.

Does Towneplace Suites By Marriott serve breakfast?

Sure does, complimentary buffet brekkie is offered daily between 6:30 AM and 9 AM.

Is there a free airport shuttle available at Towneplace Suites By Marriott?

No, Towneplace Suites By Marriott does not offer an airport shuttle service.

What time are check-in & check-out at Towneplace Suites By Marriott?

Check-in begins at 3 PM. Check-out time is noon.

Towneplace Suites By Marriott Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 101 out of 266 reviews
Rating 8 - Good. 79 out of 266 reviews
Rating 6 - Okay. 38 out of 266 reviews
Rating 4 - Poor. 22 out of 266 reviews
Rating 2 - Terrible. 26 out of 266 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rosie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property back in February for graduation weekend. I made 5 reservations for this property. The beginning of the month I needed to make a change to one of the reservations and left several messages. My daughter lives in Lubbock and find out the property was closed for renovations. It would have been a total disaster if we had arrived to lodging on Friday. A family of 16 individuals with no place to stay. I did not receive any calls or information that the property was closed until further noticed. I left message with regional office and still no communication. Very disappointed.
Stayed 3 nights in Aug 2022

6/10 Okay

Linda

Travelled with pets, Travelled with partner
Dishes in the cupboard were not clean and the ice machine was broken. The quality was disappointing, although the beds were comfortable.
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay
I room was not cleaned. There was trash in the kitchen and bathroom trash can that had not been cleaned from before and there was hair on the towel ( long black ) and hair on the bed sheets. No coffee cups and no sugar so I had to go to the front desk area to get these items. Will never stay at this location again and would like a refund.
Stayed 1 night in Mar 2022

4/10 Poor

Margaret

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very run down, dirty and highway noise is constant.
Stayed 2 nights in Feb 2022

2/10 Terrible

kim, Austin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Leftover food?
The room had a small kitchen, which still included the leftover food from previous guests. The bathroom had cleanliness issues, including mold in each corner of the shower… stains on the wall and doorframe. I felt the bed itself was clean. When I would have complained on property, another guest was already there yelling at the poor front desk clerk about needing another room, since the first 2 they had were dirty. I was checking out the next day, so not worth standing in line to complain. The staff that I did interact with at the front desk were both very nice
Stayed 2 nights in Oct 2021

2/10 Terrible

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. It’s so dirty - we had to shower there because we were heading to an event but didn’t sleep there it was so gross. I took pictures and sent them to Marriott. They should not let a property like this represent their name. We always stay at Marriott but since we have not heard anything back from them we may start staying at Hilton’s.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The hotel did not have sheets for the sofas. We rented two rooms and found that the sofas were in bad conditions. We called management to ask for sheets for the sofas and were told they did not have any. Not a pleasant experience at all. We had rain and water came in the room. Never found out where it was coming from.
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was roaches and was very mugging in the lobby.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is filthy and in poor repair. The property manager didn't seem to care that her rooms weren't clean and that it took over 3 hours past check in time for us to get a room. They also changed our reservation without consent, so we were downgraded from a suite just to a regular double bed room. This place used to be beautiful, but it is trash now.
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021

2/10 Terrible

Terry

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not in good shape the bed was broken there was mold in the shower there were stains on the couch carpet and curtains the pull out was disgusting. The exit door was Broken and the broken handle was used to prop the exit door open. Frankly it was disgusting
Stayed 2 nights in Apr 2021

2/10 Terrible

Mark, Lubbock texas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First, i was given the wrong room. I had to pay $40 extra for the correct room. In the new room, the floors were really dirty, no toilet paper, no silver ware, dirty pans and glasses, one of the beds had a big stain on the sheet. The walls, doors and cabinets were brown with hand smudges and the livingroom furniture had tears and stains. Carpet was not vacuumed and dishwasher had old smelly food all in the bottom. In the laundry room, i had to ruin the only working dryer 3 times and it still didn't dry the small load of clothes i washed. Very disappointed in my stay!
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Ian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
First room smelled like an ash tray. Not clean, hotel is run down, pool wasn't working, Just a pretty crappy hotel. Book somewhere else.
Stayed 2 nights in Aug 2020

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

2/10 Terrible

heath

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still waiting.
Did not get to stay as the credit card machine didn't work. Hotel wanted written copy of my credit card number to keep at from desk. I prepaid for 2 nights and asked if I could come back in morning to give credit card number. They said I could not and I said I wasnt writing it down for everyone to see. Hotel then refused me service. Still waiting on credit card refund from Hotels.com.
Stayed 2 nights in Aug 2020

2/10 Terrible

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Chrysta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ave our room away
We paid for our room and got a call saying they gave our room away and had no more rooms for us
Stayed 1 night in Aug 2020

4/10 Poor

Traveler3g, Texas

Travelled with family, Business traveller
Disliked: Staff & service
First room we were given reeked of smoke. Informed the lady at the front desk and she said they are all nonsmoking rooms. She did issue another room. This room the carpet was wet and there appeared to be black mold in several places around the bathtub. The hotel is in need of a good handyman. Otherwise the room was great, clean and the AC worked great. Bed was comfortable.
Stayed 1 night in Jul 2020

4/10 Poor

Ronnie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2020

10/10 Excellent

Cipriano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Kim, Texas

Travelled with family
When we went to check in they didn’t have the room we paid for so had to stay in a much smaller room for the same price
Stayed 1 night in Jun 2020

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020