Altstadt Hotel Magic Luzern (Lucerne, CHE): Reviews & Deals from AU$197

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Adults-only hotel in Lucerne

Dates

December 2024

January 2025

Minibar, in-room safe, individually decorated, individually furnished

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast available

Parking available

Laundry

Housekeeping

Free WiFi

includes taxes & fees

6 Jan - 7 Jan 2025

Explore the area

Brandgässli 1, Lucerne, LU, CH-6004

Lucerne Town Hall
1 min walk
Chapel Bridge
2 min walk
Saint Peters Church
3 min walk
Emmen Air Base (EML)
15 min drive

Room options

Swiss Chalet

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Blackout curtains

Fan

Private bathroom

25 sq m
Sleeps 2
1 Queen Bed

Honeymoon Suite

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Heating

Fan

Blackout curtains

99 sq m
Sleeps 6
3 King Beds

Mystic Room

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Blackout curtains

Fan

Private bathroom

21 sq m
Sleeps 2
1 Queen Bed

Pirate Room

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Blackout curtains

Fan

Private bathroom

21 sq m
Sleeps 2
1 Queen Bed

Lotus Room

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Blackout curtains

Fan

Private bathroom

21 sq m
Sleeps 2
1 Queen Bed

Angel Room

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Blackout curtains

Fan

Private bathroom

28 sq m
Sleeps 2
1 Queen Bed

Aladin Room

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Blackout curtains

Fan

Private bathroom

36 sq m
Sleeps 2
1 Double Bed

Symphony Room

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Blackout curtains

Fan

Private bathroom

21 sq m
Sleeps 2
1 Queen Bed

Egypt Room

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Blackout curtains

Fan

Private bathroom

30 sq m
Sleeps 2
1 Queen Bed

Barock Suite

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Fan

Blackout curtains

Separate bedroom

24 sq m
Sleeps 2
1 Queen Bed

King Suite

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Fan

Blackout curtains

Separate bedroom

30 sq m
Sleeps 2
1 Queen Bed

Lionheart Suite

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Heating

Fan

Blackout curtains

30 sq m
Sleeps 2
1 Queen Bed

Farmer Room

Highlights

Separate sitting area

Individually furnished

Individually decorated

Heating

Blackout curtains

Fan

Private bathroom

21 sq m
Sleeps 2
1 Queen Bed

Similar properties

Pet-friendly

Free WiFi

Breakfast available

Bar

for 1 night

includes taxes & fees

8 Jan - 9 Jan

About the area

Lucerne

Altstadt Hotel Magic Luzern puts you in the heart of Lucerne, within steps of Lucerne Town Hall and Rosengart Collection. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and dry cleaning/laundry services. Added amenities include laundry facilities, multilingual staff and luggage storage. Each morning buffet breakfast is served between 7:00 AM and noon. There's also the convenience of valet parking. .Places within a 5-minute walk of this 3-property class Old Town Lucerne hotel include Chapel Bridge and Saint Peters Church.

What's nearby

Lucerne Town Hall - 1 min walk
Chapel Bridge - 2 min walk
KKL Lucerne - 7 min walk
Lion Monument - 11 min walk
Chateau Guetsch - 17 min walk

Getting around

Lucerne (QLJ-Lucerne Train Station) - 7 min walk
Zurich Airport (ZRH) - 62 min drive

Restaurants

‪Restaurant Rathaus Brauerei AG - ‬1 min walk
‪Hirschenplatz - ‬1 min walk
‪Restaurant Zunfthaus zu Pfistern - ‬1 min walk
‪Bierliebe & Friends - ‬1 min walk
‪Mr. Pickwick Pub - ‬2 min walk

About this property

Altstadt Hotel Magic Luzern

Adults-only hotel in Lucerne

Altstadt Hotel Magic Luzern offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi. Altstadt Hotel Magic Luzern also features laundry facilities, dry cleaning/laundry services, and shopping on site. For a fee, parking is available.

This 3-star Lucerne hotel is smoke free.

1 building

13 guestrooms or units

4 levels

Built in 1500

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (limited hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

On-site shopping

Lift

No smoking on site

Altstadt Hotel Magic Luzern offers 13 accommodations with minibars and espresso makers. This individually decorated and furnished accommodation has separate sitting areas. Cable televisions are provided.

This Lucerne hotel provides complimentary wireless Internet access. Additionally, rooms include a safe and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, German

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Valet parking on site (CHF 32 per day)

Food and drink

Daily buffet breakfast available 7:00 AM to noon for a fee: CHF 19 per person

Things to do

Shopping

Conveniences

Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lift
Well-lit path to entrance

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Hair dryer
Private bathroom
Towels provided

Entertainment

26-inch TV with cable channels

Food and drink

Espresso maker
Minibar

Fan
Heating
Individual decor
Individual furnishings
Iron/ironing board on request
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age - 25

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: CHF 50.00

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:00 PM

The check-in location differs from the property location; go to: [Altstadt Hotel Krone Luzern, Weinmarkt 12, Lucerne]

Front desk staffed during limited hours

If you arrive at the property after hours, you'll need to check in at an alternative location: [Hotel des Balances, Weinmarkt, Lucerne]

The property is located in a pedestrian area; however, guests are allowed to park in front of the hotel during check-in and check-out.

Check-in and breakfast for this property are based at a different location, Hotel Krone, Weinmarkt 12, Lucerne 6004, 130 meters from Altstadt Hotel Magic Luzern. Check-in 11 PM-6:30 AM takes place at the Hotel les Balances across the street.

Access methods

Front desk (limited hours)

Pets

Pets and service animals are not allowed at Altstadt Hotel Magic Luzern

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately CHF 19.00 per person
Valet parking fee: CHF 32 per day
Late check-out fee: CHF 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Magic Hotel

Magic Hotel Lucerne

Magic Lucerne

Altstadt Hotel Magic Lucerne

Altstadt Hotel Magic

Altstadt Magic Lucerne

Altstadt Magic

Altstadt Hotel Magic Luzern Lucerne

Altstadt Hotel Magic Luzern

Altstadt Magic Luzern Lucerne

Altstadt Magic Luzern

Altstadt Magic Luzern Lucerne

Altstadt Hotel Magic Luzern Hotel

Altstadt Hotel Magic Luzern Lucerne

Altstadt Hotel Magic Luzern Hotel Lucerne

Frequently asked questions

What is the cancellation policy at Altstadt Hotel Magic Luzern?

Altstadt Hotel Magic Luzern offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Altstadt Hotel Magic Luzern?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Altstadt Hotel Magic Luzern on 6 Jan 2025 start from AU$181.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Altstadt Hotel Magic Luzern?

Yep, Altstadt Hotel Magic Luzern has valet parking for CHF 32 per day.

Are there any beaches close to Altstadt Hotel Magic Luzern?

The closest beach to Altstadt Hotel Magic Luzern is Seebad Eich (15.2 km).

Is Altstadt Hotel Magic Luzern family-friendly?

No, Altstadt Hotel Magic Luzern is an adults-only property.

Does Altstadt Hotel Magic Luzern serve breakfast?

You bet, buffet brekkie is on offer daily between 7:00 AM and noon.

Is there a free airport shuttle available at Altstadt Hotel Magic Luzern?

No, Altstadt Hotel Magic Luzern does not offer an airport shuttle service.

What time are check-in & check-out at Altstadt Hotel Magic Luzern?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Altstadt Hotel Magic Luzern?

No, pets and service animals are not allowed.

Altstadt Hotel Magic Luzern Reviews

7.8

Good

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Good

David

Travelled with partner

23 Sept 2024

Liked: Staff & service, property conditions & facilities

Stayed in Egypt room which is top floor. Themed rooms are weird and kinda fun at the same time. Thank goodness weather was cool enough for open windows given room has no AC. Expensive due to location in center of old city. The beautiful clock tower ( just across the square) chimes the hours all night which made for unrestful sleep with windows open. I’d recommend ownership add AC to the room.

Stayed 2 nights in Sep 2024

6/10 Okay

David

Travelled with group

20 Sept 2024

Liked: Staff & service

Lots of stairs to get to the room and kind of odd that you had to check in at a different hotel. Overall was in a good location

Stayed 2 nights in Sep 2024

6/10 Okay

Julie

18 Sept 2024

Liked: Staff & service

Stayed 1 night in Sep 2024

6/10 Okay

stephen

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

interesting hotel entrance

the room was fine and clean. the beds were comfortable. The strange thing was there was no lobby and you checked in at a partner hotel. The entrance was in an alley that was usually filled with restaurant employes smoking under the overhang.

Stayed 1 night in Sep 2024

6/10 Okay

Carla, Lutz

13 Sept 2024

Liked: Cleanliness

The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.

Stayed 1 night in Sep 2024

2/10 Terrible

Ethel

Travelled with partner

13 Sept 2024

Disliked: Staff & service, property conditions & facilities

Most pictures shown on expedia were totally different to what we got, very disappointing. Room did not have AC which is understandable weather was nice, there was 2 little fans in a closet but none of them worked.

Stayed 1 night in Sep 2024

10/10 Excellent

Anna

Travelled with group

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Mike

Travelled with partner

10 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice room for stay in Lucerne. The hotel was in Old Town. Room was quiet at night even with the windows open. Lots of things to do and see during the day. Easy walk to train station and could be anywhere in Switzerland in 1-2 hours.

Stayed 4 nights in Sep 2024

8/10 Good

Leanne, North Vancouver

Travelled with partner

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk

Stayed 2 nights in Sep 2024

2/10 Terrible

Zeeshan

Travelled with family

7 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was very dirty and small. Staff was very rude and not willing to help. No A/c in the room. Terrible stay. Avoid at all cost

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

6 Sept 2024

Stayed 2 nights in Sep 2024

4/10 Poor

Fred

Travelled with partner

1 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Our room was on the third floor over the kitchen. Dishes banging from 5 am to 11 pm every night. Whenever the kitchen employees step out to smoke, the smoke goes right in the window to our hotel room. The room was clean but that room location itself sucked!

Stayed 10 nights in Aug 2024

8/10 Good

Pieter

Travelled with partner

25 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

Good location. Horrible views from room.

Stayed 4 nights in Aug 2024

4/10 Poor

Elie

Travelled with partner

16 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Overall disappointed with the stay. For a foreigner like me traveling to Lucerne for the first time, I didn’t realize that this hotel was difficult to get to. It is located in the walking district so driving your car there was weird as you had to navigate through hundreds of people and tight corners. We also had to park at a different hotel to be able to valet the car, as the hotel itself did not have a front desk. If you don’t have a car you won’t run into these problems. After that, we go up to our room which was pretty dusty and dirty, more than what I would expect. This hotel was also built in the 1500s so there was no air conditioning. This was a bit of a pain for us as it was really hot out. We opened the windows at night for a breeze which helped. The next thing was the noise. Even though we were on the top floor, it was very noisy even after restaurants and shops closed. The church bell would ring loudly every 2 hours throughout the night, and the street cleaning cars started around 4am. Overall it was tough getting any sleep. The staff was very friendly. Everything else was very poor. We are not likely to return, at least not in the summer and without a car.

Stayed 2 nights in Aug 2024

4/10 Poor

Jocelyn

Travelled with partner

14 Aug 2024

Disliked: Staff & service, property conditions & facilities

We stayed in this hotel only for 1 night and this is the worse experienced ever had. We came early and we waited until 3pm before they let us check in into our assign room even though the room is clean. Staff has no customer service specially the front desk one. He kinda rude because he was talking to the customer without proper interaction and not friendly. The room is big but no aircon, only one electric fan that was working and was so hot at night. There is no 24hrs front desk or service desk and no one to ask for something we need. The lift is too narrow and can’t accommodate 2 people with the luggages. I would not happy staying in this hotel & i don’t think this is recommendable to my other frienda who wants to visit Luzern. But anyhow, the location and the place is good, accessible to shopping center and restaurants but little bit far to walk to the train station.

Stayed 1 night in Aug 2024

8/10 Good

Paulette

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable. Great location.

Hard to find…. Read all your check in information. No air conditioning.

Stayed 2 nights in Aug 2024

6/10 Okay

Mario, Carmel

Travelled with family

5 Aug 2024

Liked: Cleanliness, staff & service

My first review was rejected. I don't feel like writing another. 🙄

Stayed 1 night in Jul 2024

2/10 Terrible

Iciar

Travelled with partner

1 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is very difficult to find . The check in process is very difficult as it is in another location at a different hotel. This hotel entrance is hidden in a tunnel. There is no ac and the windows open up to a very busy plaza with a restaurant below . There is also a clock that rings its bells upon the hour . The room decor was like a brothol including a mirror on the ceiling . Our room wasn’t ready at 3; PM checking , they were mopping when we tried to enter . In the morning the glass recycling truck made a tremendous noise around 7:00 am .

Stayed 1 night in Jul 2024

6/10 Okay

Katherine

Travelled with partner

29 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall nice stay. Hot tub in the room was nice, odd decor (statues of David and Beethoven?) No air conditioning or fan so very hot to sleep. Otherwise clean and great location right near the covered bridge.

Stayed 1 night in Jul 2024

8/10 Good

Brian

Travelled with partner

28 July 2024

Liked: Staff & service, amenities

Property is in a perfect location right by the chapel bridge. Large room but could use some freshening up.

Stayed 2 nights in Jul 2024

6/10 Okay

Robert

24 July 2024

Liked: Cleanliness

Disliked: Room comfort

Never again

The Good: Generally clean for old property, beds comfortable The Bad: surprise charges (additional taxes/fees) at check in, had to check in at a different location from the hotel, very hot with only 2 small fans, mimimal outlets, room over very busy restaurant and staff took breaks and clean up below window resulting in lots of noise early morning/late nights, employee cigarette smoke rose into our window. Would not stay here again.

Stayed 1 night in Jul 2024

6/10 Okay

Philip

Travelled with partner

24 July 2024

Liked: Staff & service

Convenient location in Lucerne Altstadt. 10 mins walk from Lucerne HB station. Friendly staff (reception is in the partner Hotel Krone close by). Very small lift to bedroom floors. Reasonable sized bedroom - Farmer themed, with multiple cockerell figures on the walls - a bit starnge! Farmewr room is located at the back of the property overlooking roofs and an alleyway - no vista! The wardrobe had a digital security safe for storing valuables. Bathroom was clean. Shower (over the bath) was okay, but no dedicated shower (cubicle). No air conditioning - expected in all decent hotels nowadays, and given it was 30C ambient temperature. Flies flying around room and some dead on the floor. Had to keep window open for some ventilation but with curtain across to prevent heat build up in the room. Breakfast was at the nearby pertner Hotel Krone - resonable choice and decent quality. Out of choice, I would not stay at the Hotel Magic again, but would consider staying at the partner Hotel Krone (having previously stayed there).

Stayed 2 nights in Jul 2024

4/10 Poor

Robert

23 July 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not choose on a return visit.

Very tight quarters. Only a place to sleep. Positives: was clean, comfortable bed. Negatives: Thought we paid all costs but were charged additional tax at check-in. Very hot with only 2 small fans. Had to open window which was above a busy restaurant with late night/early morning noise and smoking staff directly below smell rose into our room. Bathtub a fall hazard. Would not stay here again.

Stayed 3 nights in Jul 2024

6/10 Okay

Lukas

Travelled with partner

17 July 2024

Disliked: Amenities, property conditions & facilities

Great location, but was a very confusing check in process as was hard to find where to check in. No AC, so it was hot, and at least they provided a fan to cool off the room

Stayed 1 night in Jul 2024

4/10 Poor

Omair

16 July 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

Altstadt Hotel Magic Luzern

Photo gallery for Altstadt Hotel Magic Luzern

Reviews

Good

Popular amenities

Explore the area

Room options

View all photos for Swiss Chalet

Swiss Chalet

Highlights

View all photos for Honeymoon Suite

Honeymoon Suite

Highlights

View all photos for Mystic Room

Mystic Room

Highlights

View all photos for Pirate Room

Pirate Room

Highlights

View all photos for Lotus Room

Lotus Room

Highlights

View all photos for Angel Room

Angel Room

Highlights

View all photos for Aladin Room

Aladin Room

Highlights

View all photos for Symphony Room

Symphony Room

Highlights

View all photos for Egypt Room

Egypt Room

Highlights

View all photos for Barock Suite

Barock Suite

Highlights

View all photos for King Suite

King Suite

Highlights

View all photos for Lionheart Suite

Lionheart Suite

Highlights

View all photos for Farmer Room

Farmer Room

Highlights

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About the area

Lucerne

What's nearby

Getting around

Restaurants

About this property

Altstadt Hotel Magic Luzern

Languages

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Conveniences

Guest services

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information