See all properties
Save

The Urban Hotel Lusaka

3.5 star property
Hotel in Lusaka with free breakfast and bars/lounges

Photo gallery for The Urban Hotel Lusaka

Front of property
Executive Room
Lobby sitting area
2 bars/lounges
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
35 Lake Rd, Lusaka, Lusaka Province
  • 37d Gallery
    ‪12 min walk‬
  • Munda Wanga Environmental Park
    ‪3 min drive‬
  • Town Centre Market
    ‪3 min drive‬
  • Lusaka (LUN-Kenneth Kaunda Intl.)
    ‪47 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Private bathroom
Laptop workspace
Wardrobe
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Private bathroom
Laptop workspace
Wardrobe
  • Sleeps 3
  • 1 Single Bed

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed

Double Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Private bathroom
Laptop workspace
Wardrobe
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Double Room

Panoramic Double Room

Panoramic Double Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Private bathroom
Desk
Located on the top floor
Laptop workspace
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Private bathroom
Laptop workspace
Wardrobe
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Cargo88 Hotel

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (62)
The price is AU$184
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Cargo88 Hotel

About the area

Lusaka

At The Urban Hotel Lusaka you'll be within a 15-minute walk of 37d Gallery and 3 km (1.8 mi) from Town Centre Market. Highlights at this hotel include 2 bars/lounges, a restaurant and free buffet breakfast. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a corner/local shop. Added amenities include a conference centre and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 3.5-property class Lusaka hotel include Dutch Reform Market and Chilenje House.

What's nearby

  • 37d Gallery - 12 min walk
  • Munda Wanga Environmental Park - 3 min drive
  • Town Centre Market - 3 min drive
  • Parays Game Ranch - 9 min drive
  • Lusaka City Market - 10 min drive

Getting around

  • Lusaka (LUN-Kenneth Kaunda Intl.) - 47 min drive

Restaurants

  • ‪D’Lila Restaurant - ‬4 min drive
  • ‪Another Mike's Pub - ‬3 min drive
  • ‪El Toro - ‬3 min drive
  • ‪1903 - Harley Davidson Cafe - ‬11 min walk
  • ‪Steers - ‬3 min drive

About this property

The Urban Hotel Lusaka

Hotel in Lusaka with free breakfast and bars/lounges
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

7 meeting rooms and coworking spaces are available. The business-friendly The Urban Hotel Lusaka also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3.5-star Lusaka hotel is smoke free.

  • 75 guestrooms or units
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Corner/local shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
The Urban Hotel Lusaka offers 75 accommodations with air conditioning. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower. This Lusaka hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • A restaurant

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lift
  • Phone accessibility kit
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (from 5 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 320210033659

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Urban Hotel
The Urban Hotel Lusaka Hotel
The Urban Hotel Lusaka Lusaka
The Urban Hotel Lusaka Hotel Lusaka

Frequently asked questions

What is the cancellation policy at The Urban Hotel Lusaka?

The Urban Hotel Lusaka offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Urban Hotel Lusaka?

Yep, The Urban Hotel Lusaka has a free self car park.

Does The Urban Hotel Lusaka serve breakfast?

You bet, free buffet breakfast is served daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at The Urban Hotel Lusaka?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at The Urban Hotel Lusaka?

Yep, you can grab a meal at The Urban Hotel Lusaka's onsite restaurant.

What time are check-in & check-out at The Urban Hotel Lusaka?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Urban Hotel Lusaka?

No, only service animals are allowed.

The Urban Hotel Lusaka Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 37 reviews
Rating 8 - Good. 17 out of 37 reviews
Rating 6 - Okay. 3 out of 37 reviews
Rating 4 - Poor. 2 out of 37 reviews
Rating 2 - Terrible. 2 out of 37 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Business traveller
Liked: Property conditions & facilities
Good
Stayed 1 night in Nov 2024

4/10 Poor

Samuel Andreas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Anotida

Liked: Cleanliness, property conditions & facilities
Great hotel. Loved the sea food pie and breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Zambia n a business trip and everyone at the hotel was very welcoming the staff helped where help was needed. Great food and great atmosphere.
Stayed 1 night in Sep 2024

8/10 Good

Anna

Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Business traveller
Stayed 2 nights in Mar 2024

4/10 Poor

Kenny

Business traveller
Disliked: Staff & service
It didn’t work for me.
I booked an executive room days before travelling and my booking was confirmed. When I arrived at the hotel I was told they had no room for me. I had to wait for hours before I was given a standard room for the same price Hotels.com quoted. I felt cheated. It was my first time to use hotels.com
Stayed 6 nights in Mar 2024

6/10 Okay

DETRIC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average.. Room a bit small stayed in double room.. perfect for 1 person to sleep and go..
Stayed 1 night in Mar 2024

10/10 Excellent

Penney

Liked: Cleanliness, staff & service, property conditions & facilities
It is a newer hotel. Felt safe. They have a bank and 🏧 on the second floor with a guard.
Stayed 1 night in Feb 2024

10/10 Excellent

Tobi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
The hotel is a lovely hotel, equipped with all the facility that you need. It has a bar and a restaurant. The rooms are clean daily if needed. There are and poor facilities within the room or you can call to ask for things that an iron, which they can do for you or they Can give it to you. We weren’t from Zambia but we needed to make some calls and we were able to do that free of charge. They went above and beyond to help us. The staff are friendly and informative, and if I’m ever in Lusaka again, that would be my place to stay. Breakfast is a buffet which consist of a full English and you can get your eggs done as you wish then they’ve got cold patisseries and pour Asian cereal. It’s very plentiful. The Wi-Fi works throughout the whole of the whole hotel.
Stayed 3 nights in Feb 2024

8/10 Good

Bazak

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Location
Stayed 2 nights in Jan 2024

6/10 Okay

Samuel Andreas

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Chilu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Chewe

Business traveller
Liked: Cleanliness, staff & service
Beautiful place. Wonderful ambiance. Great hospitality
Stayed 1 night in Jan 2024

10/10 Excellent

sylvester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 2 nights in Dec 2023

2/10 Terrible

Emery

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Berry, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
The members of staff are friendly and respectful. The facility is clean and cosy
Stayed 1 night in Nov 2023

10/10 Excellent

Chip

Highly Recommend
Fantastic hotel conveniently located at Crossroads. Room was great and the included breakfast buffet is top notch.
Stayed 2 nights in Nov 2023

8/10 Good

Odd Eirik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service!
Stayed 1 night in Nov 2023

10/10 Excellent

Clement

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Chewe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Refreshing. It's my third time staying here. My first two times, I had challenges checking in because I used Expedia and seemed like reservation wouldn't show on their system. This time around it was smooth sailing. Staff were available and very helpful. Ambiance was amazing and I got real value for my money. I enjoyed the stay!
Stayed 2 nights in Oct 2023

8/10 Good

Chewe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually face challenges checking in when I book via Expedia. But i was gladly and smoothly checked in this time around. Without any hustle Food was great, room was clean, shower was powerful. I enjoyed my stay
Stayed 2 nights in Aug 2023

2/10 Terrible

Tumisang

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing
Arrived at 14:10 and my room was not ready due to a few late check-outs. Room was arranged quickly but only had 1 towel and 2 pillows. Wifi was on and off but no communication was made. At some point wifi, TV and phone were not working. Room has no booklet to show important numbers, had to go to reception every time I needed something. Wanted to order room service but was told to go to restaurant to order then ask them to bring it to my room- room service means being serviced from room. At 6:30 on Tuesday morning, 4th July there was a false smoke alarm, went downstairs only to realise it was a mistake, no communication nor apology. Ordered the fillet at the restaurant and it was extremely salty; also took forever to arrive. I think the hotel is just a pretty face and doesn’t deliver on the basics.
Stayed 3 nights in Jun 2023

10/10 Excellent

Janvier

Liked: Cleanliness, property conditions & facilities
The property would do better by having a gym
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Apr 2023