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Macdonald Elmers Court Resort

4.0 star property
Edwardian hotel with 2 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Macdonald Elmers Court Resort

Fountain
Indoor pool, outdoor pool, open 10:00 AM to 8:00 PM, pool loungers
Balcony view
2 bars/lounges
View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Laundry

Explore the area

Map
South Baddesley Road, Lymington, England, SO41 5ZB
  • Lymington Pier Ferry Port
    5 min walk
  • New Forest National Park
    14 min walk
  • JW Day Spa and Beauty
    3 min drive
  • Southampton (SOU)
    45 min drive

Room options

View all photos for Superior Plus Two Bedroom Apartment with Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Plus Two Bedroom Apartment with Balcony

Highlights

Balcony
Heating
Free rollaway/extra beds
TV
Premium bedding
2 bedrooms
3 bathrooms
Hairdryer
  • 52.9 sq m
  • Sleeps 6
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Plus Two Bedroom Apartment with Patio

Classic Plus Two Bedroom Apartment with Patio | Bathroom

Classic Plus Two Bedroom Apartment with Patio

Highlights

Patio
Heating
Free rollaway/extra beds
TV
Premium bedding
2 bedrooms
3 bathrooms
Hairdryer
  • 52.9 sq m
  • Sleeps 6
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic One Bedroom Apartment

Premium bedding, in-room safe, iron/ironing board, free WiFi

Classic One Bedroom Apartment

Highlights

Heating
Free rollaway/extra beds
TV
Premium bedding
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
  • 46 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior One Bedroom Apartment (View & Patio or Balcony)

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior One Bedroom Apartment (View & Patio or Balcony)

Highlights

Patio
Heating
Free rollaway/extra beds
TV
Premium bedding
Separate bedroom
Hairdryer
Shower/bath combination
  • 49.6 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Extra Two Bedroom Apartment with Balcony or Patio

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Extra Two Bedroom Apartment with Balcony or Patio

Highlights

Deck/patio
Heating
Free rollaway/extra beds
TV
Premium bedding
2 bedrooms
2 bathrooms
Hairdryer
  • 54 sq m
  • Sleeps 6
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Extra Two Bedroom Apartment with Patio and Shared Garden

Classic Extra Two Bedroom Apartment with Patio and Shared Garden

Classic Extra Two Bedroom Apartment with Patio and Shared Garden

Highlights

Patio
Heating
Free rollaway/extra beds
TV
Premium bedding
2 bedrooms
2 bathrooms
Hairdryer
  • 52.9 sq m
  • Sleeps 6
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Studio Apartment with Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Classic Studio Apartment with Balcony

Highlights

Balcony
Heating
TV
Premium bedding
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
  • 49.6 sq m
  • Sleeps 2
  • 1 Double Sofa Bed

View all photos for Superior Four Bedroom Apartment with Balcony & Private Garden

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Four Bedroom Apartment with Balcony & Private Garden

Highlights

Balcony
Heating
Free rollaway/extra beds
TV
Premium bedding
4 bedrooms
2 bathrooms
Hairdryer
  • 52.9 sq m
  • Sleeps 10
  • 2 Double Beds and 4 Single Beds

View all photos for Classic Extra Two Bedroom Apartment

TV

Classic Extra Two Bedroom Apartment

Highlights

Heating
Free rollaway/extra beds
TV
Premium bedding
2 bedrooms
2 bathrooms
Hairdryer
Shower/bath combination
  • 52.9 sq m
  • Sleeps 6
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Classic Double Room

Highlights

Heating
TV
Premium bedding
Hairdryer
Shower/bath combination
Private bathroom
Coffee/tea maker
Electric kettle
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Two Bedroom Apartment with Balcony or Patio

Classic Two Bedroom Apartment with Balcony or Patio

Classic Two Bedroom Apartment with Balcony or Patio

Highlights

Deck/patio
Heating
Free rollaway/extra beds
TV
Premium bedding
2 bedrooms
Hairdryer
Shower/bath combination
  • 52.9 sq m
  • Sleeps 6
  • 1 Double Bed OR 2 Single Beds

Similar properties

Front of property

Macdonald Elmers Court Hotel

Pool
Spa
Parking included
Free WiFi
3.8 out of 5, Good, (578)
The price is AU$197
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Macdonald Elmers Court Hotel

About the area

Lymington

Macdonald Elmers Court Resort places you in the centre of Lymington, within just a 15-minute stroll of Lymington Pier Ferry Port and New Forest National Park. Highlights at this Edwardian hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The brasserie, Waterford Restaurant, is open for breakfast and dinner. The Tudor Bar is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy the indoor swimming pool, outdoor swimming pool, gym and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. English breakfast is available daily between 7:30 AM and 9:30 AM. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 4-property class Lymington hotel include Beaulieu National Motor Museum and Highcliffe Castle.

What's nearby

  • Lymington Pier Ferry Port - 5 min walk
  • New Forest National Park - 14 min walk
  • Lymington Sea Water Baths - 4 min drive
  • Beaulieu National Motor Museum - 14 min drive
  • Yarmouth Isle-of-Wight Ferry Terminal - 79 min drive

Getting around

  • Lymington Pier Station - 5 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 45 min drive

Restaurants

  • ‪Lymington Yacht Haven - ‬6 min drive
  • ‪The Six Bells - ‬4 min drive
  • ‪Borough Arms - ‬3 min drive
  • ‪Lounges of Lymington - ‬3 min drive
  • ‪The Ship Inn - ‬4 min drive

About this property

Macdonald Elmers Court Resort

Edwardian hotel with 2 restaurants and full-service spa
Macdonald Elmers Court Resort offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. A children's pool, a hot tub, and a fitness centre are also featured at Macdonald Elmers Court Resort. You'll have access to the indoor pool at a partner property. Self parking is free.

This 4-star Lymington hotel is smoke free.

  • 54 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • No smoking on site
Macdonald Elmers Court Resort offers 54 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit and hairdryers. This Lymington hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered once per stay and change of towels can be requested. Housekeeping is provided on a limited basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily English breakfast available 7:30 AM to 9:30 AM for a fee: GBP 17.95 for adults and GBP 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • The Solent
  • The Tudor Bar
  • Waterford Restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Spa tub
  • Steam room
  • Tennis
  • Water sports equipment

Family friendly

  • Children's games
  • Children's pool
  • Fenced pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Garden
  • In a national park
  • On the bay
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Toaster

More

  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property provides one towel per person.

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for GBP 15.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 17.95 for adults and from GBP 12.5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Macdonald Elmers Court Resort Lymington
Macdonald Elmers Court Resort Lymington
Macdonald Elmers Court Lymington
Macdonald Elmers Court
Aparthotel Macdonald Elmers Court Resort Lymington
Lymington Macdonald Elmers Court Resort Aparthotel
Aparthotel Macdonald Elmers Court Resort
Macdonald Elmers Court Resort Hotel
Macdonald Elmers Court Resort Lymington
Macdonald Elmers Court Resort Hotel Lymington

Frequently asked questions

What is the cancellation policy at Macdonald Elmers Court Resort?

Macdonald Elmers Court Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Macdonald Elmers Court Resort?

Yep, Macdonald Elmers Court Resort has a free self car park.

Are there any beaches close to Macdonald Elmers Court Resort?

The closest beach to Macdonald Elmers Court Resort is Milford on Sea Beach (6.5 km).

Is there a spa on site at Macdonald Elmers Court Resort?

Yep, there is an onsite spa at Macdonald Elmers Court Resort. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Macdonald Elmers Court Resort have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 8:00 PM.

What luxury perks are available at Macdonald Elmers Court Resort?

Macdonald Elmers Court Resort features a full-service spa, an outdoor pool and an indoor pool.

What makes Macdonald Elmers Court Resort a romantic place to stay?

1 hot tub and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Macdonald Elmers Court Resort.

Is Macdonald Elmers Court Resort family-friendly?

You bet! With amenities such as a children's pool, children's meals and a playground, it's no surprise that Macdonald Elmers Court Resort is a hit with families.

Does Macdonald Elmers Court Resort serve breakfast?

Yeah, English breakfast is available daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at Macdonald Elmers Court Resort?

No, Macdonald Elmers Court Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Macdonald Elmers Court Resort?

Yep, you can grab a meal at Macdonald Elmers Court Resort's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Macdonald Elmers Court Resort?

Check-in begins at 5:00 PM. Check-out time is 10 AM.

Are pets allowed at Macdonald Elmers Court Resort?

No, only service animals are allowed.

Macdonald Elmers Court Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 54 out of 127 reviews" "
Rating 8 - Good. 45 out of 127 reviews" "
Rating 6 - Okay. 17 out of 127 reviews" "
Rating 4 - Poor. 8 out of 127 reviews" "
Rating 2 - Terrible. 3 out of 127 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Sue

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was very cold, with no heating. The staff did provide an extra duvet and a portable heater.The heating was still not on the next day. Also no fires or atmosphere in the bar and main lounge area The water temperature in the shower was tepid. No tissues or biscuits were provided in the room due to my having made the booking through the resort?!
Stayed 2 nights in Sep 2024

8/10 Good

Anastasia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Enjoyable stay. Really liked this hotel and would go back again. We particularly enjoyed the self catering lodge - very convenient if you have small children. The grounds and pool were a hit! Staff friendly and helpful. However, property is a bit dated, needs a refresh. Breakfast is expensive for what it is and we were a bit disappointed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Chalene

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing, we loved the Manor House feel. The food in the restaurant was lovely and a recommendation wine was perfect with our beef.
Stayed 3 nights in Aug 2024

8/10 Good

huong

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Piers

Business traveller
Disliked: Staff & service
The picture doesn't tell the story
No food or bar after 9pm ? This is a hotel in the middle of nowhere. And for a very mediocre breakfast you have to follow a bizarre route to a soulless room by the gym. Very odd. Could do so, so much better.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rosslyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a great locations we really enjoyed our stay. However the room we had in the old Manor House was a bit small and restricted by too much furniture. The shower an old in line electric water heater was difficult to use and as usual with these water pressure was limited. It would also have helped to have a small fridge.
Stayed 2 nights in Jul 2024

8/10 Good

Denise

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Well kept gardens. Views great
Stayed 3 nights in Jul 2024

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel on vast grounds with lovely pools and gym. Easy walk to ferry for Isle of Wight.
Stayed 3 nights in Jul 2024

8/10 Good

Hoosna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful getaway
A lovely trip to new forest. The hotel was very relaxed, good location & peaceful. The self catering suits were great size, but beds were uncomfortable & the pillows. Very clean & ideal for a long weekend trip. The SPA was very clean & relaxed. The restaurant was lovely & going above & beyond with dietry requirements. Lovely bar area & over all plesant stay.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jack

Stayed 4 nights in Apr 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Old building needs a lot of maintenance. Rooms were big but poorly lit.
Stayed 3 nights in May 2024

6/10 Okay

George

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Little things mean a lot
The shower is old and decrepit stepped into when it was warm it immediately became cold let it run from five minutes still cold so I had a cold shower and my wife didn't have a shower at all . The toilet was reluctant to flush and needed pushing several times . Room 33A was also next to the boilers for the whole building so I was woken by banging caused by in the pipes at 6 a.m. it stopped after a minute or so ,so we didn't complain. Probably a mistake because it came back in the evening louder and more persistent so reception sent an engineer. He suggested we pack up and move to another room. After we packed the banging stopped so we unpacked (partly) as we were leaving next day. Also because they were having difficulty finding us a room Lovely location fine grounds a good swimming pool but spoiled by poor room maintenance. I would recommend not accepting 33A in the Tudor house . I can't tell you about the rest of the hotel except it looked good from a distance. The staff were good and in some cases super helpful.
Stayed 2 nights in Apr 2024

8/10 Good

T M

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

8/10 Good

Ian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Beautiful historic main building, superb grounds, great leisure centre with lovely indoor heated pool. Our bedroom was rather old and tired, but that was reflected in the price. All-in-all a very good stay.
Stayed 2 nights in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
We chose this place for a short winter break and the indoor pool was the main attraction. The apartment was comfortable, well equipped and generally clean. Overall condition of the apartment and pool facilities could be better. The strangely limited assortment of apps on the smart tv was a mystery! The walk into town is about a mile and the road is not the best after dark so I was glad to have a torch. We like Lymington and the surrounding area and travel here often.
Stayed 3 nights in Feb 2024

8/10 Good

Lara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic break from start to finish. We stayed in a 1 bed apartment (No 25) in the main Manor House and it was huge, much bigger than I expected. The apartment was spotless and came with toiletries, cleaning supplies and tea/coffee etc. We were self catering so didn’t use the restaurants but we made the most of the indoor pool as this was the main reason I booked. I wanted to take my 9 year old son away for a few days and the pool was the main attraction for us. We had a great time and I’d definitely go back. Would be even more lovely in the summer as the outdoor pool & gardens looked fab! We were lucky with the weather and managed a game of tennis one day. Yes the tennis courts need resurfacing but this didn’t stop us enjoying ourselves & having fun. Taking a child away as a single parent can be daunting but Elmers court was a great place to go, so to any other single patents out there I say go for it! You’ll have a great time
Stayed 3 nights in Feb 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be going again!
Staff extremely attentive and helpful, great food and facilities on site. Room was very cosy with a comfy bed and Google Cast which allowed us to stream whatever we liked from our phones to the TV, which was a fantastic feature we had not seen at other hotels. The spa is well worth a visit and the pool, sauna and steam room were very enjoyable too. The only things that stopped it making this a 5-star trip was that the shower was sometimes not quite as hot as we'd like (we were in Manor House 29a) and it would have been nice to have a bigger bar area with a wider draft beer selection. However, these minor things definitely did not spoil our trip as they were just down to our personal preferences, and we would definitely go again regardless of these! Highly recommended for couples and families alike.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service
Bizzare Breakfast situation and not at all worth it for the price. The hotel, room, staff in the reception and the gym spa area great. They should start serving breakfast in the main hotel building’s restaurant which serves dinner.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nilesh

Stayed 2 nights in Jan 2024

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cracking Hotel in great location.
Really pleasantly surprised with Elmers Court. The Hotel is in a great location with fantastic facilities. John (in the bar) and Sophie (reception) deserve a special mention as they were so welcoming and enthusiastic. The Spa, gum and pool were great and this enhanced our stay. The close proximity to the IOW ferry is super practical too.
Stayed 2 nights in Nov 2023

8/10 Good

Gillian

Liked: Property conditions & facilities, room comfort
Flat 4
Dirty behind toilet and washbasin generally quite good paintwork a bit grubby in places. Door to flat catches on top hinge and door to bathroom catches on edge of shower frame
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Lovely location, needs some updated
Room was lovely complete with all needed amenities however very outdated. Staff were lovely but struggled to meet basic requests. Had paid for high chair usage on arrival, high chair failed to arrive for first 2 days despite chasing this up, when it event arrived it was filthy with Totton food on the harness and underside. Contacted reception who apologised and informed me at by another one would be sent up, 3 days later still no highchair. Than on checkout they attempted to charge me again for the highchair I was never given. Breakfast was below par, waited 40mins for 2 full English charged at £20pp, food was disproportionate to price charged (see photo). Whilst waiting you could hear the chef swearing and complaining about the number of people eating at the restaurant, which to add is pre booked. Tried to discuss issues with waiters once it eventually arrived but all the waiting staff had left and for obvious reasons was not going to approach the chef. Discussed this with reception on discharge and we’re told that they would have a word with the chef (what use is that to use after our 4 year old spent 20mins asking why the man behind the screen was so upset). Expected a better service for the price, maybe staff should have considered closing the restaurant due to exceptional circumstances. Kids throughly enjoyed the pool and location was lovely for walks and bird watching. Despite issues express would definitely consider returning with own highchair this time.
Stayed 3 nights in Oct 2023

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, pleasant staff and great location
Stayed 2 nights in Oct 2023