Ratings based on 605 Verified Reviews
Real reviews from guests who’ve stayed
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Nice and comfortable stay
Posted 2 Sep. 2024 on HotelsGreat location, great building and friendly staff
Comment from Hotel Management
9 Sep. 2024 by Carmen Laveaux, Community Manager, Hotel Management
Dear Glenda, Thank you very much for your kind review.We're thrilled to hear you loved our prime location and our unique building with its rich history. It's fantastic that our team made such a great impression on you; they truly are the heart of our community-driven hub. Your shout-out to the room's cleanliness and overall hotel condition is much appreciated—it reflects the hard work and dedication we put into maintaining our vibrant space. And when it comes to comfort, it sounds like you had a pretty cozy stay! Just a friendly nudge that if you're ever in need of extra fluffiness, we've got a pillow menu waiting to help you drift off into dreamland.It would be a pleasure to welcome you back. Best wishes,Carmen Laveaux, Community Manager
by A verified traveller
Great location, modern and brilliant
Posted 15 Jul. 2024 on HotelsPlace is very cool and modern, room was wonderfully spacious, clean and comfortable. Bathroom was fantastic and provisions in the room were great...except no mugs /cups for hot drinks and no milk but i think this is a dutch thing.
Service was fabulous. Staff are lovely and the facilities amazing. Great location for town, literally 5min walk. Quiet location too.
Only issue i had in room, when you open windows theres no way of securing them so they're a horrible health hazard as they just keep wafting open and closed or stay just jutting out into the room.
There's also no walls between the windows so when i coule hear next door like they were literally in the room, i checked to see if they were out on some balcony and they weren't. They too had a window open and i could stick my arm out of my window and through into theirs!! (No way a person could fit so no security issue!)There was no noise barrier at all with both of us having windows open, the gap between room windows and original building windows creates like an echo chamber and funnels noise. Im sure you wouldnt hear quiet guests and in winter no issues but on warm nights with loud guests and heavy snorers this little quirk to the building design could well lead to a sleepless night for some.
Comment from Hotel Management
16 Jul. 2024 by Marco Franssen, Community Supervisor, Hotel Management
Dear Marianne, We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear that you found our location convenient and our rooms spacious, clean, and comfortable. It's great to know that the bathroom and provisions met your expectations, and we're glad our team's service made your stay fabulous. We pride ourselves on our diverse facilities and are happy you enjoyed them. We understand your concern about the windows and appreciate you bringing this to our attention. Rest assured, safety and comfort are top priorities for us, and we'll look into ways to secure the windows more effectively. Also, we're sorry to hear about the noise issue due to the window design; we'll consider this feedback carefully as we continue to enhance our guest experience. Remember, our team is always ready to assist 24/7 should you need extra mugs or any other amenities during your next stay!We hope to welcome you back. Kind regards,Marco Franssen, Community Supervisor
by A verified traveller
Posted 25 Jun. 2024 on Expedia
Great place with a decent breakfast. Rooftop bar a nice touch with super views.
Air con m rooms not great. Spotless bathrooms and good sized rooms.
Staff very helpful.
Comment from Hotel Management
26 Jun. 2024 by Morris Jacobs - Community Supervisor, Hotel Management
Dear Jonathan, Thank you for taking the time to review your stay.It's fantastic to hear you enjoyed the rooftop bar and those super views - they're quite a hit with guests looking for a special spot to unwind. We're also glad the room size and spotless bathrooms made your stay comfortable. Our team is always on hand to help out, so it's great to know you found our service helpful. We're sorry to hear the air conditioning didn't hit the mark for you. Rest assured, we're on a mission to ensure our climate control is chill-worthy, and we're always available to help make your stay more comfortable.We are looking forward to welcoming you again. All the best!Morris Jacobs - Community Supervisor
by A verified traveller
Posted 9 Jun. 2024 on Hotels
Comment from Hotel Management
11 Jun. 2024 by Carmen Laveaux, Community Manager, Hotel Management
Beste Fiona,Dank je wel voor deze mooie score.Erg fijn te lezen dat je genoten hebt bij ons!Vriendelijke groet en graag tot snel!Carmen Laveaux, Community Manager
by A verified traveller
Posted 24 May 2024 on Hotels
Comment from Hotel Management
11 Jun. 2024 by Carmen Laveaux, Community Manager, Hotel Management
Beste Jamie,Dank je wel voor deze mooie score.We zijn blij dat het verblijf aan je verwachtingen voldeed en hopen dat je een leuke tijd in Maastricht hebt beleefd!Vriendelijke groet en graag tot snel!Carmen Laveaux, Community Manager
by A verified traveller
Posted 23 May 2024 on Hotels
Comment from Hotel Management
12 Jun. 2024 by Carmen Laveaux, Community Manager, Hotel Management
Beste Fiona,Dank je wel voor deze mooie score.Erg fijn te lezen dat je genoten hebt bij ons!Vriendelijke groet en graag tot snel!Carmen Laveaux, Community Manager
by A verified traveller
Posted 8 May 2024 on Expedia
The gym was fantastic and professional. Very high end machinery. The breakfast was outstanding - a large variety, and it ran until 10am unlike at other places. Everyone was very kind and knowledgable.
Comment from Hotel Management
10 May 2024 by Patrique Bulté, General Manager, Hotel Management
Dear Elizabeth,Thank you for such a positive review.It's music to our ears that you found our gym to be top-notch with its high-end equipment. Glad it pumped up your stay! And who can resist a great breakfast, right? Happy to hear you enjoyed the variety and the extended hours, it's all part of fueling your adventures. Huge thanks for your kind words about our team – they're the real stars who make everything shine.We're always here to ensure you have a stellar experience, so if anything ever falls short of perfect, just give us a shout!It would be our pleasure to have you return on another occasion. Very best wishes,Patrique Bulté, General Manager
by A verified traveller
Posted 15 Apr. 2024 on Expedia
Young energetic vibe in a good location
Comment from Hotel Management
17 Apr. 2024 by Patrique Bulté, General Manager, Hotel Management
Dear Andrew,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us!We can't wait to see you again.All the best,Patrique Bulté, General Manager
by A verified traveller
Posted 12 Feb. 2024 on Expedia
Loved our stay in the SocialHub. Very easy to walk to the center of town, parking has hourly and daily rates and is right behind the building. Staff was very helpful and around 24/7 which was handy when we were locked out of our room because the door lock batteries died. It was solved within 5 mins at midnight, very impressed! Would stay here again.
Comment from Hotel Management
14 Feb. 2024 by Patrique Bulté, General Manager, Hotel Management
Dear Marije,Thank you for taking the time to share your review.Thank you for the great feedback, it shows us we are on the right track. We're really glad to see that our team stepped up to the mark when needed.We hope to see you again in the future.Best wishes,Patrique Bulté, General Manager
by A verified traveller
Posted 11 Feb. 2024 on Expedia
Comment from Hotel Management
14 Feb. 2024 by Patrique Bulté, General Manager, Hotel Management
Dear Jake,Thank you for your feedback following your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Al the best,Patrique Bulté, General Manager