4/10 Poor
Laura
Travelled with family
22 Oct 2024
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Rooms full of damp and mould
The rooms were full of damp and mould. The mould was visible on the walls and the damp has made the wallpaper blow and peel in some areas. The smell of this issue was awful. Our other issue was I booked 4 weeks in advance and asked if the family room which sleeps 4, which the picture indicated 1 x double and 2 x single beds but the description didn’t state this. I asked if there was enough beds for 4 when I booked as otherwise I could cancel for free. I received a reply at 3:09 the day before we arrived, so 9 minutes after I could cancel for free, telling me that there is only one additional bed therefore that meant one child has nowhere to sleep. The receptionist was the best part of the stay, she arranged for us to have interconnecting rooms so we all had a bed and she was a credit to the hotel. Everything about the stay was awful. Aside from the damp and mould the quilt was comfy, the pillows were ok and the mattress was rock hard. Also the room walls and ceilings are thin and as we stayed on a Saturday night and there was a wedding, around 1-2am when people came back to their rooms, above us and to the side all you could hear were people having ‘fun times’.
Laura
Stayed 1 night in Oct 2024