4/10 Poor
Dennis
Travelled with partner
27 Aug 2024
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
All we want is a clean and adequate room.
Upon our arrival to the hotel it was hot and our room was very stuffy.
I tried to activate the a/c unit to no avail.
I contacted the front desk and was told place it at 60f, it has to be colder than outside. We had a south facing room, it was hot outside.
I advised the desk again and did everything they asked. All I got was a dog and pony show. Two hours later and nothing. I asked about a new room and was told there were none in my room class available.
Again our a/c was not working, it was a new unit and nothing they did worked. They finally decided to call the a/c company. It is now 7pm and I have to be up at 4am!
I was dealing with the same woman from the front desk every time. She came back to our room and said there was some major police incident and repair would not be able to get there. Suddenly the room next door was available, in the same class.
Why was my wife and I treated like we knew nothing and why were we lied to about a different room.
This could have easily be handled professionally and very promptly by just changing our room.
I would have given them five stars if they did.
Dennis
Stayed 2 nights in Aug 2024