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Crowne Plaza Madrid - Centre Retiro by IHG

4.0 star property
Hotel with a fitness centre, near El Retiro Park

Photo gallery for Crowne Plaza Madrid - Centre Retiro by IHG

Exterior
Restaurant
Desk, laptop workspace, blackout curtains, soundproofing
Exterior
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Gym
  • Parking available
  • 24/7 front desk
  • Housekeeping
The current price is AU$374
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
Calle Pez Volador 1, Madrid, 28007
  • El Retiro Park
    ‪14 min walk‬
  • Prado Museum
    ‪4 min drive‬
  • Gran Via
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Blackout curtains
Bathrobes
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Madrid

Crowne Plaza Madrid - Centre Retiro by IHG puts you in the heart of Madrid, within a 20-minute stroll of popular places like El Retiro Park and WiZink Center. Highlights at this hotel include a restaurant and in-room free WiFi. .This pet-friendly hotel offers a fitness centre, a 24-hour front desk and a garden. Other amenities include a lift and a banquet hall. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. There's also the convenience of self parking. .You'll be 2.7 km (1.7 mi) from Prado Museum and 3.2 km (2 mi) from Gran Via with a stay at this 4-property class Retiro hotel.

What's nearby

  • El Retiro Park - 14 min walk - 1.2 km
  • WiZink Center - 17 min walk - 1.5 km
  • Prado Museum - 4 min drive - 3.2 km
  • Gran Via - 5 min drive - 3.3 km
  • Puerta del Sol - 7 min drive - 4.0 km

Getting around

  • Sainz de Baranda Station - 3 min walk
  • Calanas Station - 4 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 16 min drive

Restaurants

  • ‪Bar Sirio 28 - ‬8 min walk
  • ‪China City - ‬3 min walk
  • ‪El Paleto - ‬7 min walk
  • ‪La Mordida de Pio - ‬10 min walk
  • ‪Jazzville Café - ‬6 min walk

About this property

Crowne Plaza Madrid - Centre Retiro by IHG

Hotel with a fitness centre, near El Retiro Park
There's a restaurant on site. Crowne Plaza Madrid - Centre Retiro by IHG also features a fitness centre, a garden, and a lift. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

  • 157 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Lift
  • No smoking on site
  • Dining venue
Crowne Plaza Madrid - Centre Retiro by IHG offers 157 air-conditioned accommodations with a hairdryer and blackout curtains. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

Languages

English, French, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Parking on site (EUR 26 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 23 for adults and EUR 23 for children
  • A restaurant

Things to do

  • Gym

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 5:30 AM and 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 for adults and from EUR 23 for children
  • Self-parking fee: EUR 26 per day
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 5:30 AM and 6:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Crowne Plaza Madrid - Centre Retiro by IHG?

Crowne Plaza Madrid - Centre Retiro by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Madrid - Centre Retiro by IHG?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Madrid - Centre Retiro by IHG on 27 Apr 2025 start from AU$373.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Madrid - Centre Retiro by IHG?

Yep, Crowne Plaza Madrid - Centre Retiro by IHG has a self car park for EUR 26 per day.

Does Crowne Plaza Madrid - Centre Retiro by IHG serve breakfast?

Sure does, buffet breakfast is on offer on weekdays from 7:00 AM to 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Crowne Plaza Madrid - Centre Retiro by IHG?

No, Crowne Plaza Madrid - Centre Retiro by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Madrid - Centre Retiro by IHG?

Yep, you can grab a meal at Crowne Plaza Madrid - Centre Retiro by IHG's onsite restaurant.

What time are check-in & check-out at Crowne Plaza Madrid - Centre Retiro by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Crowne Plaza Madrid - Centre Retiro by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 300 out of 401 reviews
Rating 8 - Good. 68 out of 401 reviews
Rating 6 - Okay. 24 out of 401 reviews
Rating 4 - Poor. 6 out of 401 reviews
Rating 2 - Terrible. 3 out of 401 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short break. Excellent staff- good breakfast. Will certainly be back.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highy recommended!

Amazing experience! Highly recommended! Excellent cuatomer service by front desk staff, The breakfast options and service is remarkable.
Stayed 2 nights in Nov 2024

8/10 Good

Ernesto, Miami beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing. The hotel is very clean, and they clean your room daily. They provide water, coffee and hot chocolate. The restaurant downstairs is great. The location is convenient to all things Madrid. We would definitely stay here again. Such a lovely place at an amazing price.
Stayed 7 nights in Dec 2024

4/10 Poor

Seshu Babu

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Don't stay here!

It's an OK hotel if you're on a short business trip,but not for a family stay. The room is small, shower is not a very functional design, bathroom door doesn't have a lock. The front desk staff always have a poker face and generally ignore you unless you ask them. My son forgot his airpods in the room, and when I called the frontdesk to send them to me by courier (I told them I would pay for it), they refused to help. He asked me to come and get it, not sire what he was thinking.
Stayed 3 nights in Dec 2024

10/10 Excellent

Weiqian

Stayed 2 nights in Dec 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Francisco

Stayed 6 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and helpful staff!
Stayed 7 nights in Dec 2024

10/10 Excellent

Mounir, Georgetown

Stayed 2 nights in Nov 2024

8/10 Good

Hector, Queens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like everything
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria

Stayed 5 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel close to Retiro Park

We had a great stay at Crowne Plaza (twice). It's in an excellent location very close to the metro at Sainz de Baranda and the the Circular (grey) Network. Also, within easy walking distance to Retiro Park. There are cafes, restaurants and shops close by and it is an easy walk to Calle Ibiza. Staff were very good and accommodating. The hotel (part of IHG chain) is eco-friendly and has a partnership with a Hospital for Children.
Stayed 3 nights in Dec 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet even though located near a hospital. The staff were the greatest. They told me how to navigate around Madrid without a taxi. They greeted me with my worn knapsack when I first arrived just as warmly as the ladies with the Louis Vitton luggage. I recommend this hotel and commend its staff. I remember Tamara …and how sweet she was.
Stayed 5 nights in Nov 2024

10/10 Excellent

Luis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is very engaging and has a great sense of diligence. Please, treat the front desk staff nice and give them incentives. Excellent job.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ehrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating, the room was very comfortable and clean. Everything seemed new or very well kept, the restaurant had some delicious options.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kazim, Santa Clara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and beds were very comfy. Area is pretty walkable and close to station. Staff was helpful and courteous.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Adianet, Homestead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel fue una sorpresa. Lo saqué y después de haberlo pagado me arrepentí ya que está lejos del centro, pero en la misma puerta del hotel tienen una parada de buses y cerca la estación de metro. La habitación era amplia con un clóset grande y el baño también la cama súper cómoda descansamos muy bien ya que no habían los típicos ruidos del centro. Te ponían incluido diario agua excelente café chocolates y galletitas los cuales extraño a cada mañana!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Dyva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had very good time for 3 staying at this location
Stayed 3 nights in Nov 2024

10/10 Excellent

Owen

Stayed 1 night in Nov 2024

10/10 Excellent

Elvira

Stayed 1 night in Oct 2024

10/10 Excellent

Elvira

Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Room a little warm as AC was turned to Winter mode.
Stayed 6 nights in Nov 2024