Hotel Fenix Gran Meliá - The Leading Hotels of the World (Madrid, ESP): Reviews & Deals from AU$913

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Luxury hotel with full-service spa and health club

Where to?

Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Spa
Parking available
Pet-friendly
Gym

includes taxes & fees

14 Apr - 15 Apr

Explore the area

Hermosilla 2, Madrid, Madrid, 28001

Gran Via
‪15 min walk‬
Prado Museum
‪18 min walk‬
Puerta del Sol
‪5 min drive‬
Madrid (MAD-Adolfo Suárez Madrid-Barajas)
‪19 min drive‬

Room options

Presidential Penthouse Suite Red Level (3+1)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

200 sq m
Sleeps 4
1 King Bed

Classic Room

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

25 sq m
Sleeps 2
1 Queen Bed

Deluxe Red Level Room (2+1)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

Blackout curtains

Sleeps 3
1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Premium Room (2 Adults + 1 Child)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

Blackout curtains

Sleeps 3
1 Queen Bed

Premium Room (3 Adults)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

Blackout curtains

Sleeps 3
1 Queen Bed

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level (2+1)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

Blackout curtains

Sleeps 3
1 King Bed

Presidential Penthouse Suite Red Level (2+1)

Highlights

Soundproofed

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

Sleeps 3
1 King Bed

Two Bedroom Suite Red Level (4+1)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

2 bedrooms

Premium bedding

Sleeps 5
1 King Bed

Red Level Deluxe Room

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

33 sq m
Sleeps 3
1 King Bed

Presidential Penthouse Suite Red Level

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

Blackout curtains

200 sq m
Sleeps 4
1 King Bed

Deluxe Junior Suite Red Level Lounge Access

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

Premium bedding

30 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

One Bedroom Suite Red Level (2+2)

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

45 sq m
Sleeps 4
1 King Bed

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Sofa bed - double

45 sq m
Sleeps 4
1 King Bed

One Bedroom Suite Red Level (3+1)

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

45 sq m
Sleeps 3
1 King Bed

Junior Suite Red Level Lounge Access

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

45 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

One Bedroom Suite Red Level Lounge Access

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

60 sq m
Sleeps 4
1 King Bed OR 2 Single Beds

Premium

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

30 sq m
Sleeps 2
1 Queen Bed

Family Supreme Room

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

Premium bedding

46 sq m
Sleeps 4
1 King Bed

Family Grand Supreme

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

Blackout curtains

50 sq m
Sleeps 4
1 King Bed

Two Bedrooms Suite Red Level

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

90 sq m
Sleeps 5
1 King Bed

Gran Premium with Jacuzzi Red Level Lounge Access

Highlights

Furnished balcony

Soundproofed

Private indoor hot tub

Air conditioning

Club Lounge

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

53 sq m
Sleeps 2
1 King Bed

One Bedroom Master Suite Red Level

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Private indoor hot tub

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

100 sq m
Sleeps 4
1 King Bed

Supreme

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Down duvet

Blackout curtains

33 sq m
Sleeps 2
1 King Bed

Redlevel One Bedroom Master Suite with Terrace

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

89 sq m
City view
Sleeps 3
1 King Bed OR 2 Single Beds

Redlevel One Bedroom Master Suite with Terrace (2+1)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

Blackout curtains

89 sq m
City view
Sleeps 3
1 King Bed

Penthouse Suite Red Level (3+1)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

79 sq m
Sleeps 4
1 King Bed

Penthouse Suite Red Level (2+2)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

80 sq m
Sleeps 4
1 King Bed

Penthouse Suite Red Level

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

80 sq m
Sleeps 4
1 King Bed

Presidential Penthouse Suite Red Level (2+2)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

200 sq m
Sleeps 4
1 King Bed

One Bedroom Master Suite Red Level (2+1)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

90 sq m
Sleeps 3
1 Queen Bed OR 1 King Bed

About the area

Madrid

A luxury stay in Madrid awaits you at Hotel Fenix Gran Meliá - The Leading Hotels of the World . Within just a 15-minute stroll, you'll find U.S. Embassy and Gran Via. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and a gym. .A day of pampering can include massages and facials. Fenix Cocktail Bar serves Mediterranean cuisine. At the hotel's own lounge bar, you can stop for a drink. 6458 square feet (600 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Salamanca hotel include Prado Museum and Puerta del Sol.

What's nearby

Gran Via - 15 min walk - 1.3 km
Prado Museum - 18 min walk - 1.6 km
El Retiro Park - 4 min drive - 3.2 km
Puerta del Sol - 5 min drive - 3.5 km
Plaza Mayor - 5 min drive - 3.7 km

Getting around

Colon Station - 4 min walk
Madrid Recoletos Station - 5 min walk
Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

‪Ten Con Ten - ‬3 min walk
‪Habanera - ‬4 min walk
‪Rodilla - ‬5 min walk
‪Le Pain Quotidien - ‬2 min walk
‪La Mafia se sienta a la mesa - ‬1 min walk

About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Luxury hotel with full-service spa and health club

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Fenix Gran Meliá - The Leading Hotels of the World . An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

1 building

188 guestrooms or units

7 levels

6458 sq ft of conference space

600 sq. m of conference space

Built in 1953

Deli

Childcare (surcharge)

Charging station for electric cars

Business centre (24 hours)

Conference space

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Newspapers in lobby (free)

Bellhop

Lift

No smoking on site

Bar or lounge

Dining venue

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 188 accommodations with DVD players and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials and body treatments. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of the Leading Hotels of the World.

Languages

English, French, Italian, Spanish

Similar properties

Pool
Spa
Pet-friendly
Free WiFi

includes taxes & fees

14 Apr - 15 Apr

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
24-hour return airport shuttle (surcharge)
Area shuttle (surcharge)
Parking on site (EUR 40 per day)

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

"Aduana" Restaurant
Fenix Cocktail Bar

Things to do

Full-service spa
Health club

Family friendly

Babysitting (surcharge)
DVD player
Free cot
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
6 meeting rooms
6,458 square feet of conference space

Outdoors

Outdoor furniture
Terrace

Full-service spa

3 treatment rooms
Couples treatment rooms
Facials
In-room massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Wheelchair accessible (may have limitations)

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Bidet
Deep soaking bathtub or hydromassage showerhead
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Slippers
Towels provided

Entertainment

37-inch plasma TV with satellite channels
DVD player

Food and drink

24-hour room service
Champagne service
Minibar

Air conditioning (climate-controlled)
Desk
Free daily newspapers
Iron/ironing board on request
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

This property offers use of an 'Audi Q8 e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets: EUR 80 per pet, per stay
Only dogs are allowed
Maximum 2 pets

Children and extra beds

Children are welcome.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately EUR 40 per person
Airport shuttle fee: EUR 105 per vehicle (one way)
Self-parking fee: EUR 40.00 per day
Pet fee: EUR 80 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Fenix Hotel

Gran Melia Fenix Hotel Madrid

Gran Melia Fenix Madrid

Gran Melia Hotel Madrid

Gran Melia Madrid

Frequently asked questions

What is the cancellation policy at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Hotel Fenix Gran Meliá - The Leading Hotels of the World on 14 Apr 2025 start from AU$912.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yep, Hotel Fenix Gran Meliá - The Leading Hotels of the World has a self car park for EUR 40.00 per day.

Is there a spa on site at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yep, there is an onsite spa at Hotel Fenix Gran Meliá - The Leading Hotels of the World . You'll enjoy heaps of services like facials and body treatments.

What makes Hotel Fenix Gran Meliá - The Leading Hotels of the World a romantic place to stay?

Couples spa treatments and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Fenix Gran Meliá - The Leading Hotels of the World .

Is Hotel Fenix Gran Meliá - The Leading Hotels of the World family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Fenix Gran Meliá - The Leading Hotels of the World is a hit with families.

Are there hot tubs in the rooms at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Fenix Gran Meliá - The Leading Hotels of the World serve breakfast?

Sure does, buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Check-in begins at 3 PM. Check-out time is noon.

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

4/10 Poor

Jose

21 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Cesar

Travelled with family

20 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hala Madrid

Stayed 3 nights in Oct 2024

10/10 Excellent

Carlos

20 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great location.

Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Travelled with partner

15 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent for vacation

Stayed 5 nights in Dec 2024

8/10 Good

Marina

13 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Ryan

12 Dec 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

Pere

11 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Jaime is exception

Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Travelled with partner

7 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was the finest hotel we ever stayed at. Everything was spectacular and comfortable. The staff was friendly, professional and impeccable. The facilities were nothing short of beautiful. A must stay.

Stayed 3 nights in Dec 2024

10/10 Excellent

guillermo

1 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Yes

Stayed 1 night in Nov 2024

10/10 Excellent

Sivaramakrishnan

Travelled with family

30 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very close to all shopping in Serrano..Malena and team were very helpfuland gracious..will come back here

Stayed 3 nights in Nov 2024

10/10 Excellent

Lori

Travelled with family

18 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spectacular 5 star experience. Granted we paid for the upgraded rooms and service but it was worth every penny. Always available to help new travelers to Europe. Loved the recommendations help booking excursions.

Stayed 2 nights in Nov 2024

10/10 Excellent

Maritza, Chicago

18 Nov 2024

Staff is very friendly. Location is excellent.

10/10 Excellent

Silvia

16 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Nov 2024

10/10 Excellent

Stuart

Travelled with family

7 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Perfect place to stay in Salamamca. Concierge was excellent

Stayed 3 nights in Oct 2024

10/10 Excellent

Shahzad

3 Nov 2024

Stayed 3 nights in Oct 2024

10/10 Excellent

Sandro, weston

27 Oct 2024

Stayed 3 nights in Oct 2024

10/10 Excellent

alejandra

27 Oct 2024

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Oct 2024

6/10 Okay

Farouk

Travelled with family

20 Oct 2024

Liked: Cleanliness

The room was very small, the conditions of the room and the hotel needed total renovation.

Stayed 1 night in Oct 2024

10/10 Excellent

Ed

18 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice Hotel.

beautifully kept, very well located, will definitely stay again. Breakfast really good.

Stayed 3 nights in Oct 2024

10/10 Excellent

Luis

Travelled with family

17 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent customer service. I recommend it

10/10 Excellent

Luis

17 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente localizacion, amable staff, servicio muy alto

Stayed 2 nights in Oct 2024

10/10 Excellent

Carla

Travelled with group

16 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is extraordinary in both luxury and customer service. All staff know the meaning of making the customer feel important. Rooms, decor, food, everything is excellent. I particularly like the red-level service on the 7th floor. I've never stayed at a better hotel.

Stayed 1 night in Oct 2024

10/10 Excellent

LUCERO

8 Oct 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Felipe, Miami

6 Oct 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Jully

Travelled with family

3 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelent!

Stayed 1 night in Sep 2024

Hotel Fenix Gran Meliá - The Leading Hotels of the World

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Family Grand Supreme

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Two Bedrooms Suite Red Level

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View all photos for Gran Premium with Jacuzzi Red Level Lounge Access

Gran Premium with Jacuzzi Red Level Lounge Access

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View all photos for One Bedroom Master Suite Red Level

One Bedroom Master Suite Red Level

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View all photos for Supreme

Supreme

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View all photos for Redlevel One Bedroom Master Suite with Terrace

Redlevel One Bedroom Master Suite with Terrace

Highlights

View all photos for Redlevel One Bedroom Master Suite with Terrace (2+1)

Redlevel One Bedroom Master Suite with Terrace (2+1)