See all properties
Save

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

5.0 star property
Eco-certified hotel with 3 restaurants and full-service spa

Photo gallery for Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Terrace/patio
Seasonal outdoor pool, pool umbrellas, pool loungers
Seasonal outdoor pool, pool umbrellas, pool loungers
Premium bedding, minibar, in-room safe, desk
Daily buffet breakfast (EUR 42 per person)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking available
  • Room service
  • Gym
The current price is AU$777
includes taxes & fees
16 Mar - 17 Mar

Explore the area

Map
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013
  • Plaza de España - Princesa
    ‪1 min walk‬
  • Royal Palace of Madrid
    ‪6 min walk‬
  • Prado Museum
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪25 min drive‬

Room options

View all photos for One Bedroom Master Suite Red Level

One Bedroom Master Suite Red Level | Living area

One Bedroom Master Suite Red Level

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 75 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Penthouse Suite Red Level

Penthouse Suite Red Level

Penthouse Suite Red Level

Highlights

Furnished patio
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 75 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Penthouse Suite Red Level

Terrace/patio

Presidential Penthouse Suite Red Level

Highlights

Furnished patio
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 130 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for The Royal Suite

Premium bedding, minibar, in-room safe, desk

The Royal Suite

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 200 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Supreme Room

Supreme Room

Supreme Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Red Level, Junior Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Red Level, Junior Suite, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Family Room (3+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 4
  • 1 King Bed, 1 Double Sofa Bed and 2 Single Beds

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room (Red Level 2 adults+ 2 children)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Red Level 2 adults+ 2 children)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Red Level, Deluxe Room

Premium bedding, minibar, in-room safe, desk

Red Level, Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Red Level, Junior Suite

Premium bedding, minibar, in-room safe, desk

Red Level, Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Red Level, Suite, 1 Bedroom

Red Level, Suite, 1 Bedroom

Red Level, Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

You may also like

Ad
Reception

Holiday Inn Express Madrid-San Sebastian de los Reyes by IHG

San Sebastian de los Reyes
  • Breakfast included
  • Free WiFi
  • Parking available
  • Business services
4.1 out of 5, Very good, 721 reviews
The price is AU$108
includes taxes & fees
30 Mar - 31 Mar
Holiday Inn Express Madrid-San Sebastian de los Reyes by IHG

About the area

Madrid

Palacio de los Duques Gran Meliá - The Leading Hotels of the World places you in the centre of Madrid, steps from Royal Theatre and within a short 5-minute stroll of Plaza de España - Princesa. Highlights at this eco-friendly hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include Thai massages and body wraps. The restaurant, Jardín de los Duques, serves Spanish cuisine and is open for brunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the 24-hour gym, Turkish bath/hammam, steam room and seasonal outdoor swimming pool. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute walk of this Madrid Centro hotel include Plaza de Oriente and Sabatini Gardens.

What's nearby

  • Plaza de España - Princesa - 1 min walk - 0.1 km
  • Gran Via - 3 min walk - 0.3 km
  • Royal Palace of Madrid - 6 min walk - 0.5 km
  • Plaza Mayor - 8 min walk - 0.7 km
  • Prado Museum - 5 min drive - 2.7 km

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 16 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 25 min drive

Restaurants

  • ‪Tierra Burrito Bar - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Beer Station - ‬2 min walk
  • ‪Tap Room Opera - ‬2 min walk
  • ‪El Café de la Ópera - ‬2 min walk

About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Eco-certified hotel with 3 restaurants and full-service spa
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa, a health club, and a steam room. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A seasonal outdoor pool, a rooftop terrace, and a library are also featured at the eco-certified Palacio de los Duques Gran Meliá - The Leading Hotels of the World. Parking is available for a fee.

This Madrid hotel is smoke free.

  • 180 guestrooms or units
  • 6 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1851
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers 180 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with Turkish bath/hammam. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Croatian, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish

Similar properties

View from property

Barceló Torre de Madrid

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 1,632 reviews
The price is AU$399
includes taxes & fees
13 Apr - 14 Apr
Barceló Torre de Madrid

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 35 per night)
  • Valet parking on site (EUR 35 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 42 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Corona Royal Gallery
  • Jardín de los Duques
  • Vinoteca Montmatre

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Spa open daily
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property offers use of an 'Audi Q8 e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 42 per person
  • Valet parking fee: EUR 35 per day
  • Nearby parking fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador

Frequently asked questions

What is the cancellation policy at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

As of 15 Mar 2025, prices found for a 1-night stay for 2 adults at Palacio de los Duques Gran Meliá - The Leading Hotels of the World on 16 Mar 2025 start from AU$776.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Yep, Palacio de los Duques Gran Meliá - The Leading Hotels of the World has valet parking for EUR 35 per day.

Is there a spa on site at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Yep, there is an onsite spa at Palacio de los Duques Gran Meliá - The Leading Hotels of the World. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World have a pool?

Palacio de los Duques Gran Meliá - The Leading Hotels of the World has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from May to September.

What luxury perks are available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Palacio de los Duques Gran Meliá - The Leading Hotels of the World features a full-service spa, a health club and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Palacio de los Duques Gran Meliá - The Leading Hotels of the World a romantic place to stay?

Couples spa treatments and garden-view dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Palacio de los Duques Gran Meliá - The Leading Hotels of the World.

Is Palacio de los Duques Gran Meliá - The Leading Hotels of the World family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a deli, it's no surprise that Palacio de los Duques Gran Meliá - The Leading Hotels of the World is a hit with families.

Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World serve breakfast?

You bet, buffet brekkie is served daily from 7 AM to 11:00 AM.

Is there a free airport shuttle available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

No, Palacio de los Duques Gran Meliá - The Leading Hotels of the World does not offer an airport shuttle service.

Is there a bar or restaurant at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

No, only service animals are allowed.

Palacio de los Duques Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 638 out of 744 reviews
Rating 8 - Good. 76 out of 744 reviews
Rating 6 - Okay. 20 out of 744 reviews
Rating 4 - Poor. 7 out of 744 reviews
Rating 2 - Terrible. 3 out of 744 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

MARCO, San Pedro Sula

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very helpful. Our flight arrived very early but still they gave us our room at 7am. The hotel is very classy.
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful! Outstanding service, all the staff was amazing, Marta, Denis, Manuela, Jose, Alex, Victor, Jordan, the list is outstanding as their service attitude and friendly service. Every detail was very well executed. The room was great, the red level is a most for a perfect stay! Can’t wait to be back, thank you for giving us an unforgettable experience!
Stayed 7 nights in Nov 2024

10/10 Excellent

Diego, Quito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in my favorite City in the world
Stayed 4 nights in Nov 2024

10/10 Excellent

Husham

Travelled with group
Liked: Amenities, property conditions & facilities
Was a great time at this property the people were very friendly they had great service thank you for the hospitality and the food

10/10 Excellent

Romulus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful… I would go back
Stayed 1 night in Oct 2024

6/10 Okay

julie

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
When I stepped to the room, I smelled something stinky, and i found the carpet was dirty, I won’t consider come back. Stuff is nice!
Stayed 1 night in Nov 2024

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2024

10/10 Excellent

Janeen

Stayed 1 night in Oct 2024

10/10 Excellent

Irasema, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of staying at Palacio de los Duques Gran Meliá hotel and I can't say enough good things about my experience. From the moment we arrived, the staff greeted us with warm smiles and genuine hospitality, making us feel right at home. The rooms were impeccably clean and beautifully decorated, offering a perfect blend of comfort and style. One of the highlights of our stay was the dining experience at restaurant Jardín de los Duques. The food was absolutely delicious, showcasing local flavors and creative dishes. The breakfast buffet was a standout, with a wide variety of options to suit all tastes. The location of the hotel was also ideal, situated close to major attractions and public transport, making it easy to explore the area. I appreciated the thoughtful recommendations from the concierge, which helped us discover hidden gems nearby. Overall, Palacio De Los Duques Gran Meliá Hotel exceeded ours expectations in every way. My husband and I highly recommend it to anyone looking for a memorable stay, and we can't wait to return on my next trip!
Stayed 7 nights in Nov 2024

10/10 Excellent

Magally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That Hotel is Stunning all the staff wonderful!! Definitely I will back soon … Love it
Stayed 3 nights in Nov 2024

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, staff , employee service , restaurant, the room was bigger. Excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in excellent location in Madrid
The location of the hotel is excellent, located near the palace and the main shopping and entertainment districts. The area is located with so many choices of restaurants with different choices of food. The staff of the hotel is friendly, helpful, and eager to set up restaurant recommendations and reservations. They get you tickets to shows and movies. The rooms are clean, comfortable with lots of water and occasional treats. My only disappointment was trying to register for and be accepted for the free use of the audi car. For some reason i wasn't accepted and able to use this feature that the hotel e-mailed us about... Otherwise, this is an excellent choice for a comfortable, problem-free stay in beautiful Madrid. I want to note that "Jose" at the front desk was very helpful with a unique situation we had and we appreciated his help very much. We will absolutely return to this hotel.
Stayed 6 nights in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is fantastic. I highly recommend on all levels. The kindness of the staff made me speechless. Location is great and the restaurant is superb. I’ll definitely be back!
Stayed 4 nights in Nov 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is walking distance and the hotel gave you everything you want!
Stayed 5 nights in Nov 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Aug 2024

10/10 Excellent

Hilary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Adriana, Aventura

Stayed 1 night in Aug 2024

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! The staff was extremely gracious, the facility beautiful!
Stayed 2 nights in Sep 2024

8/10 Good

marilyn

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2024

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed at! I could not fault it in anything that a great hotel can offer. Great staff, service, amenities! We don't often repeat hotels, but this is one we will likely consider staying in again.
Stayed 2 nights in Sep 2024