InterContinental Chicago Magnificent Mile by IHG

4.5 star property
Luxury hotel with 2 restaurants and fitness centre

Photo gallery for InterContinental Chicago Magnificent Mile by IHG

Exterior
Indoor pool
Indoor pool
2 restaurants, breakfast, lunch, dinner served; American cuisine
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
The current price is AU$391
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
505 N Michigan Ave, Chicago, IL, 60611
  • Millennium Park
    ‪10 min walk‬
  • Art Institute of Chicago
    ‪16 min walk‬
  • Navy Pier
    ‪19 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪38 min drive‬

Room options

Junior Suite, 1 King Bed, City View, Tower (Premier, Executive Tower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Room, 1 King Bed, City View, Tower (Executive Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Mobility Accessible, Tower (Accessible Tub, Executive Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Grand Tower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom, Tower (Executive Tower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Classic Room, 2 Double Beds, Mobility Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

Classic Room, 1 King Bed, City View, Tower (Grand Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Double Beds, Tower (Executive Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Room, 2 Double Beds, City View, Tower (Premier, Executive Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Classic Room, 2 Double Beds, Tower (Grand Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 23 sq m
  • Sleeps 4
  • 1 Single Bed

Classic Room, 1 King Bed, Tower (Grand Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Double Beds, City View, Tower (Premier, Grand Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Premier Suite, 1 Bedroom, City View (Grand Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Grand Tower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
  • 46 sq m
  • Sleeps 5
  • 2 Double Beds

Executive Suite, 1 Bedroom, Tower (Executive Tower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
  • 65 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

Classic Room, 1 King Bed, Mobility Accessible, Tower (Accessible Tub, Grand Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Double Beds, Mobility Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • Sleeps 4
  • 2 Double Beds

Classic Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 23 sq m
  • Sleeps 2
  • 1 Single Bed

Executive Room, 2 Double Beds, City View, Tower (Executive Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Classic Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Tower (Executive Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed, City View, Tower (Premier, Executive Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Chicago

A luxury stay in the heart of Chicago awaits you at InterContinental Chicago Magnificent Mile by IHG. You'll find Shops at Northbridge a few steps away and Water Tower Place within a 15-minute stroll. Highlights at this historic hotel include 2 restaurants, an indoor swimming pool and a bar/lounge. .A day of pampering can include massages and facials. The buffet restaurant, Center Court, serves American cuisine and is open for breakfast and brunch. Michael Jordan's Bar is the hotel's own lobby lounge, serving drinks along with brunch and lunch. Enjoy the gym and steam room. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 4.5-property class Downtown Chicago hotel include Millennium Park and Art Institute of Chicago.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 km
  • Millennium Park - 10 min walk - 0.9 km
  • Art Institute of Chicago - 16 min walk - 1.4 km
  • Grant Park - 19 min walk - 1.6 km
  • Navy Pier - 19 min walk - 1.6 km

Getting around

  • Grand Station (Red Line) - 6 min walk
  • Millennium Station - 10 min walk
  • Chicago O'Hare International Airport (ORD) - 38 min drive

Restaurants

  • ‪The Shops at North Bridge - ‬3 min walk
  • ‪Billy Goat Tavern - ‬2 min walk
  • ‪Lou Malnati's Pizzeria - ‬2 min walk
  • ‪Lao Sze Chuan Restaurant - Downtown/Michigan Ave - ‬1 min walk
  • ‪Upstairs at the Gwen - ‬2 min walk

About this property

InterContinental Chicago Magnificent Mile by IHG

Luxury hotel with 2 restaurants and fitness centre
InterContinental Chicago Magnificent Mile by IHG offers its guests an indoor pool, a steam room, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 34 meeting rooms available. Spa services, a vending machine, and multilingual staff are also featured at the luxury InterContinental Chicago Magnificent Mile by IHG. For a fee, parking is available. A complete renovation of InterContinental Chicago Magnificent Mile by IHG was completed in June 2023.

This 4.5-star Chicago hotel is smoke free.

  • 792 guestrooms or units
  • 41 levels
  • 2 dining venues
  • Built in 1929
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
InterContinental Chicago Magnificent Mile by IHG offers 792 accommodations with iPod docking stations and a safe. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. Televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Japanese, Polish, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered valet parking on site (USD 88 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 45 to 65 for adults and USD 20 to 35 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Center Court
  • Michael Jordan Steakhouse
  • Michael Jordan's Bar
  • Starbucks

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Free cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 34 meeting rooms

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPod dock
  • Pay films
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from April 20 2025 to April 25 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 125.00 per accommodation, per day
  • Resort fee: USD 32 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 45 to 65 for adults and USD 20 to 35 for children
  • Valet parking fee: USD 88 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Property Registration Number 60611, 60611, Hotel License

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Magnificent Mile InterContinental
InterContinental Chicago Magnificent Mile
InterContinental Hotel Chicago Magnificent Mile
InterContinental Chicago Magnificent Mile Hotel
InterContinental Chicago Magnificent Mile Hotel
Hotel InterContinental Chicago Magnificent Mile Chicago
Chicago InterContinental Chicago Magnificent Mile Hotel
Hotel InterContinental Chicago Magnificent Mile
InterContinental Chicago Magnificent Mile Chicago
InterContinental
InterContinental Hotel

Frequently asked questions

What is the cancellation policy at InterContinental Chicago Magnificent Mile by IHG?

InterContinental Chicago Magnificent Mile by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Chicago Magnificent Mile by IHG?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at InterContinental Chicago Magnificent Mile by IHG on 20 Apr 2025 start from AU$339.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Chicago Magnificent Mile by IHG?

Yep, InterContinental Chicago Magnificent Mile by IHG has covered valet parking with in/out privileges for USD 88 per day.

Are there any beaches close to InterContinental Chicago Magnificent Mile by IHG?

Yep, InterContinental Chicago Magnificent Mile by IHG is a short 13-minute walk from Ohio Street Beach.

Is there a spa on site at InterContinental Chicago Magnificent Mile by IHG?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does InterContinental Chicago Magnificent Mile by IHG have a pool?

Yep, and guests love it! InterContinental Chicago Magnificent Mile by IHG has an indoor pool. The swimming pool will be unavailable from April 20 2025 to April 25 2025 (dates subject to change).

What luxury perks are available at InterContinental Chicago Magnificent Mile by IHG?

InterContinental Chicago Magnificent Mile by IHG features an indoor pool, a steam room and 2 restaurants. All guestrooms come with pillowtop beds, premium bedding and late-night room service.

What makes InterContinental Chicago Magnificent Mile by IHG a romantic place to stay?

A lounge bar and late-night room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at InterContinental Chicago Magnificent Mile by IHG.

Is InterContinental Chicago Magnificent Mile by IHG family-friendly?

You bet! With amenities such as children's meals and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Chicago Magnificent Mile by IHG is a hit with families.

Does InterContinental Chicago Magnificent Mile by IHG serve breakfast?

Sure does, buffet brekkie is offered weekdays from 7:00 AM to 11:00 AM and weekends from 7:00 AM to noon.

Is there a free airport shuttle available at InterContinental Chicago Magnificent Mile by IHG?

No, InterContinental Chicago Magnificent Mile by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Chicago Magnificent Mile by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Chicago Magnificent Mile by IHG?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

InterContinental Chicago Magnificent Mile by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1476 out of 2188 reviews
Rating 8 - Good. 381 out of 2188 reviews
Rating 6 - Okay. 181 out of 2188 reviews
Rating 4 - Poor. 80 out of 2188 reviews
Rating 2 - Terrible. 70 out of 2188 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie, Sacramento

Stayed 2 nights in Dec 2024

10/10 Excellent

Ivet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE place to stay in Chicago.
We had a wonderful 6 day stay in 2 of the executive tower super spacious rooms with city view. Stunning hotel, outstanding service from all staff members. Will certainly return.
Stayed 4 nights in Dec 2024

6/10 Okay

Jennifer

Stayed 1 night in Dec 2024

10/10 Excellent

Margie

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Not what was shown on line, will not return
The room we were given was not like the room in the photos. The bathroom was very outdated and didn’t have a shower and tub. There was no couch in the room as it was much too small for that room. My wife’s “spa” experience was terrible. It’s not a spa, it’s one room behind the gym. They changed what she had ordered when she got there after they changed the time on her. We will not be staying there again.
Stayed 1 night in Dec 2024

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

James, Beloit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right on the Magnificent Mile with everything walkable.
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was great, long weekend with the family! Would stay again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Stayed 1 night in Dec 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

8/10 Good

Joshua

Stayed 2 nights in Dec 2024

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room is not comfortable. I will never stay in this hotel price not Worth it
Stayed 2 nights in Dec 2024

10/10 Excellent

Theresa

Travelled with pets, Travelled with partner
.
Stayed 1 night in Dec 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked to have a dresser to store clothes and a chair or sofa in the room.
Stayed 2 nights in Dec 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot shower for you
No hot water 😢 our entire family had to take a cold shower with a broken faucet.
Stayed 1 night in Dec 2024

8/10 Good

Julie, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, but the room (executive room, 2 double beds) isn't as pictured and is much smaller and disappointing.
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2024

4/10 Poor

Allison

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Superb staff who were very responsive to requests or minor issues. Location is perfect...walkable north or south to dining or attractions. Rooms are small but clean and well-maintained, showing the slightest bit of age and datedness. With that said, the value of the hotel made it worth sacrificing some luxury. Breakfast buffet was great, but other in-hotel dining options (especially with kids) are limited. Valet parking at the front of the hotel is chaotic, but welcome to the city. Pool is gorgeous, but it is for kids only (movie night, etc.). Perfect place to take in the lights in the city at Christmas. I would stay here again.
Stayed 2 nights in Dec 2024

6/10 Okay

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite Disappointed
Overall the hotel is very nice. Staff were pleasant. I was extremly disappointed in the fact that the pool didn't have steps since that was really the reason I booked the hotel in the first place. The pool and health fitness center seemed very nice. There were stairs to walk up to get up to the pool area and was not wheel chair accessible. I booked a room in the executive tower and when I was checked in at the front desk they told me the room that they gave me was only 200 square feet. He commented on the fact that I did get a good deal and preceded to sell me an upgrade for better comfort and told me about the awesome view of Michigan Avenue that I would be getting with the upgrade. There wasn't anything spectacular about the room and although there was 2 smaller windows in the room they were placed high up and you couldn't really see out of them and was unable to enjoy the view. The brand of hand soap, shampoo and conditioner was a very strong mainly scent. Bring your own toiletries if you don't enjoy the mainly scents.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jill

Stayed 2 nights in Dec 2024

10/10 Excellent

Jergen

Stayed 3 nights in Dec 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

Brooke

Stayed 3 nights in Dec 2024