Ratings based on 395 Verified Reviews

Real reviews from guests who’ve stayed
3.9 out of 5
79% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 20 Sep. 2024 on Expedia
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 8 Sep. 2024 on Expedia
5 out of 5
by A verified traveller

Posted 31 Aug. 2024 on Expedia
Great hotel on the Malecón, the sea view rooms are great. TV, air conditioning, and WiFi all work very well. Very friendly staff and very clean too!!
3 out of 5
by A verified traveller

Posted 30 Jun. 2024 on Expedia
There were some aesthetic issues: paint job, rusting metal lamps etc. There was humidity on the ceiling from a leak and the smell of sewage in the bathroom is very strong. These all take away from the comfort. For the price, this should not be.
5 out of 5
by A verified traveller

Posted 14 Apr. 2024 on Hotels
Excellent View and Choice of place to stay
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 1 Feb. 2024 on Hotels
2 out of 5
by A verified traveller

Posted 30 Nov. 2023 on Expedia
I booked 2 rooms 2 months in advance. I immediately noticed that I booked 1 night too many, and asked to modify the reservation by 1 night less. They said the room was pre-paid and non-refundable. When I said I made the reservation 3 hours ago and just made a mistake, they hung up on me. In my opinion this is thievery, and an unacceptable procedure. We go to Mahahual every year, and I will never stay there again.
4 out of 5
by A verified traveller

Posted 26 Jun. 2023 on Expedia
Our stay here was ok. It is what you would expect for the price you pay here. The staff were friendly, but not super helpful. We asked for some drinking glasses as there were none provided in the room, and the staff were uncomfortably reluctant to give us the glasses, suggesting we drink from bottles only. There were no fridges in the rooms, so we instead needed to buy ice down the road to cool our bottles of wine in the sink. The restaurant looked ok, but found it a little bit strange that the only people seems to be using it was the staff themselves eating infront of all the guests, and celebrating what seemed to be a birthday. The rooms were clean, bed was comfortable. All in all an ok stay. Mahahual does have a seaweed problem at certain times of the year, which is unfortunate but can’t be helped.
4 out of 5
by A verified traveller

Posted 1 Jun. 2023 on Expedia
Well situated, cold air conditioning, lumpy full size bed, friendly staff
Comment from Hotel Management
2 Jun. 2023 by L.T- Carlos Escamilla / Manager, Hotel Management
Dear Mr. Carlos:Many thanks for your feedback of our services.Please comeback soon.Best regards.
3 out of 5
by A verified traveller

Posted 1 May 2023 on Expedia
Ya habíamos visitado este hotel y está muy bonito y limpio. Ahora está sumamente descuidado. Sucio. Los colaboradores flojos solo sentados todo el día a excepción de l chica del bar. No no deja ron papel higiénico en la limpieza. No hay teléfono para liamar a Recepcion o pedir servicio a cuartos. Las pizzas terribles. Carísimo el tema de la bebida y comida y no tienen calidad. Que lastima. No volveremos
Comment from Hotel Management
3 May 2023 by L.T- Carlos Escamilla / Manager, Hotel Management
Estimada Sra. Gabriela:Agradecemos su visita a nuestro hotel y lamentamos sui percepción y que se haya llevado una impresión así de nuestros colaboradores, consideramos no es la manera más respetuosa de describirlos.Esperemos nos brinde otra oportunidad en el futuro.