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Mercure Hotel Mainz City Center

3.0 star property
Mainz hotel in Neustadt with 24-hour front desk and coffee shop/cafe
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hotel Mainz City Center

Reception hall
Bar (on property)
Privilege, Double Room
Exterior
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service
  • Laundry
    Laundry
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Kaiserstraße 7, Mainz, RP, 55116
  • Christ Church
    8 min walk
  • Naturhistorisches Museum
    11 min walk
  • Mainz State Theater
    11 min walk
  • Mainz (QFZ-Mainz Finthen)
    13 min drive

Room options

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Privilege, Twin Room, 2 Single Beds

Privilege, Twin Room, 2 Single Beds

Privilege, Twin Room, 2 Single Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Double Room

Privilege, Double Room

Privilege, Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Minibar (some free items)
TV
Hypo-allergenic bedding
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Hilton Mainz
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (255)
The price is AU$260
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Hilton Mainz

About the area

Mainz

Mercure Hotel Mainz City Center puts you in the heart of Mainz, within just a 10-minute stroll of Sanctuary of Isis and Mater Magna and Landesmuseum Mainz. Highlights at this hotel include free in-room WiFi. .Kaisers is the hotel's own bar. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Sights within a 10-minute walk of this 3-property class Neustadt hotel include Provincial Museum of the Central Rhineland (Landesmuseum Mainz) and Mainz Carnival Museums.

What's nearby

  • Mainz Cathedral - 13 min walk - 1.1 km
  • Gutenberg Museum - 14 min walk - 1.2 km
  • Rheingoldhalle - 15 min walk - 1.3 km
  • Augustinerstrasse - 16 min walk - 1.4 km
  • Gutenberg University - 6 min drive - 3.5 km

Getting around

  • Mainz (QMZ-Mainz Train Station) - 2 min walk
  • Mainz Central Station Tram Stop - 2 min walk
  • Mainz (QFZ-Mainz Finthen) - 13 min drive

Restaurants

  • ‪Yorma's - ‬4 min walk
  • ‪Zenz Wirtshaus - ‬2 min walk
  • ‪Nirgendwo - ‬3 min walk
  • ‪Ayam Saman - ‬2 min walk
  • ‪Good Time - ‬3 min walk

About this property

Mercure Hotel Mainz City Center

Mainz hotel in Neustadt with 24-hour front desk and coffee shop/cafe
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 431 square feet (40 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Mercure Hotel Mainz City Center.

This 3-star Mainz hotel is smoke free.

  • 98 guestrooms or units
  • 6 levels
  • 431 sq ft of conference space
  • 40 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
Mercure Hotel Mainz City Center offers 98 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Televisions come with satellite channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 16 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24.50 for adults and EUR 18.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • kaisers

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 431 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 35.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24.50 for adults and from EUR 18.50 for children
  • Nearby parking fee: EUR 16 per day (328 ft away)
  • Pet fee: EUR 15.00 per pet, per day
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Mercure Mainz City Center
Advena Europa Hotel Mainz
Mercure Hotel Mainz City Center Hotel
Mercure Hotel Mainz City Center Mainz
Mercure Hotel Mainz City Center Hotel Mainz
advena Europa Hotel Mainz (ab 04/21 Mercure Mainz City Center)

Frequently asked questions

What is the cancellation policy at Mercure Hotel Mainz City Center?

Mercure Hotel Mainz City Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Hotel Mainz City Center?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Hotel Mainz City Center on 22 Dec 2024 start from AU$145.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Mercure Hotel Mainz City Center?

The closest beach to Mercure Hotel Mainz City Center is Strand Bastion von Schönborn (1.4 km).

Does Mercure Hotel Mainz City Center serve breakfast?

Sure does, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Hotel Mainz City Center?

No, Mercure Hotel Mainz City Center does not offer an airport shuttle service.

What time are check-in & check-out at Mercure Hotel Mainz City Center?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Mercure Hotel Mainz City Center?

Dogs are welcome at Mercure Hotel Mainz City Center, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Mercure Hotel Mainz City Center Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 141 out of 458 reviews" "
Rating 8 - Good. 202 out of 458 reviews" "
Rating 6 - Okay. 81 out of 458 reviews" "
Rating 4 - Poor. 28 out of 458 reviews" "
Rating 2 - Terrible. 6 out of 458 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in centre of Mainz
It was late when I got to Mainz but the hotel was easy to find and check in was quick and easy. Room was spot on for my time in the city. Everything was within walking distance and the main station is close by so getting anywhere by bus, tram or train is very easy
Stayed 4 nights in Aug 2024

4/10 Poor

Charles

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A C didn’t work for my entire stay and staff was fairly unhelpful.
Stayed 1 night in Jun 2024

10/10 Excellent

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Mainz
Lovely hotel, spacious room with windows that opened. Close to main Central Train Station, restaurants, supermarket and Old Town sites.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No air conditioning in the room. Hotel did not inform us before arrival that the air con was not working in road side rooms
Stayed 2 nights in Jun 2024

10/10 Excellent

Tanner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable option for Mainz.
The family room was great. I loved the two bedrooms. The shower was small but it was ok, there was a bit of mold, which I’ve come to get used to in Germany. I was so grateful for their awesome AC because it was very warm outside. It works well and it’s quiet. It is only in the main room though so we had to leave the doors open so the second room could cool down as well. The highlight was the breakfast, they had typical German choices but also warm scrambled eggs and bacon and a really cool machine the kids enjoyed using which made fresh pancakes. They also had Prosecco on the weekend which was nice to make a mimosa. The mattresses were firm but not uncomfortable and it seems that they have recently remodeled so the rooms are pretty and clean. My kids accidentally spilled something on the carpet and I grabbed some hotel towels to scrub it and the towel remained white which was nice to see. Parking was a bit difficult but it’s really close to the main train station, supermarkets, and a bank. The park across the street was nice to reach the river which was a nice 10-15 minute walk. The only problem was the part of the park immediately in front of the hotel had a lot of drifters and people drinking and sleeping on the playground equipment which made us avoid that part of the park.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic hotel, so clean and tidy. The staff were very friendly and helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Very nice and helpful front desk staff
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great value
Very comfortable stay. Friendly staff, good breakfast, high quality linens, comfortable bed, easy check in and out. Good location, short walk to train station and easy walk to centre. Quiet area at night, felt safe. Would return.
Stayed 3 nights in Dec 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for town and the staff were excellent and very friendly 👌
Stayed 3 nights in Nov 2023

4/10 Poor

Heidi, Cincinnati

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was fine, but I forgot some things in the room which were never "recovered," meaning that whomever entered the room after I left, decided to keep my stuff. I was very disappointed with that. If you are sure you won't forget stuff, it's a fine place.
Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great First Night in Germany
Great stay for one night. Breakfast was very nice.
Stayed 1 night in Jul 2023

4/10 Poor

Richard

Stayed 5 nights in May 2023

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Really nice hotel. We booked this last-minute and were very pleased with the staff, service, and property.
Stayed 1 night in Feb 2023

10/10 Excellent

GUILLERMO

Stayed 1 night in Sep 2022

8/10 Good

Yu hsiu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück ist gut
Stayed 3 nights in Sep 2022

10/10 Excellent

Alan

Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Don’t stay here
It is currently a construction site and should not be open to guests. The staff are extremely rude.
Stayed 1 night in Aug 2022

10/10 Excellent

Dennis

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Construction
Nice hotel One major issue. Construction work everywhere! Water is off during the day. Wish they would have said something before going to the bathroom! Also, no onsite parking. None. Down the street you can go to a parking garage.
Stayed 1 night in Jul 2022

6/10 Okay

Kim

Disliked: Property conditions & facilities, room comfort
Basic hotel great location for station
Good location for railway station and city centre, unfortunately covered in scaffolding and builders started drilling at 7.30am!!! Room very basic & tired looking, safe didn’t work and although we were provided with a kettle, there was no water, tea/coffee, milk provided when we asked at reception, told our room rate didn’t include it, so be warned what we consider to be provided as standard in U.K. is certainly not in Germany.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be much better once construction is over
The entire area around the hotel is under construction. Nearly impossible to navigate because roads are randomly closed, just one-way, reopened/closed again. Very confusing. Eventually found the parking garage and everything was great from there!
Stayed 1 night in Dec 2021

6/10 Okay

Julia Katja

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean small room, nice breakfast but unfriendly staff
Stayed 1 night in Oct 2021