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Holiday World RIWO Hotel

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Carvajal Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday World RIWO Hotel

Poolside bar
Meeting facility
Property amenity
Lobby sitting area
Breakfast, lunch and dinner served

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • All-inclusive
  • Parking available
  • Room service
  • Spa
  • Gym

Explore the area

Map
Avenida de la Costa del Sol, 215, Benalmádena, Malaga, 29630
  • Carvajal Beach
    15 min walk
  • Love & Music
    16 min walk
  • Fuengirola Boliches Station
    11 min drive
  • Málaga (AGP)
    33 min drive

Room options

View all photos for Junior Suite

1 bedroom, minibar, soundproofing, iron/ironing board

Junior Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 45 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Sea View

1 bedroom, minibar, soundproofing, iron/ironing board

Junior Suite, Sea View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 45 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 4 Single Beds

View all photos for Junior Suite (Dino Kids Room)

Junior Suite (Dino Kids Room)

Junior Suite (Dino Kids Room)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 50 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

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About the area

Benalmádena Costa

A family-friendly stay in Benalmádena awaits you at Holiday World RIWO Hotel. Within a 20-minute stroll, you'll find Carvajal Beach and Malaga Province Beaches. Highlights at this beachfront aparthotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .Each apartment is soundproofed and features a TV with satellite channels, along with a balcony or patio, a dining area and a sitting area. A kitchen comes with a fridge and a microwave, a minibar provides refreshments, and room service is also available. WiFi, a coffee/tea maker and in-room massages are also available. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. At the aparthotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool, gym and Turkish bath/hammam. Plus you'll find a sauna, Wi-Fi in public areas and a children's swimming pool. There's also self parking, along with the convenience of car rentals on site. .Within a 15-minute drive of this 4-property class Benalmádena aparthotel, attractions include Benalmadena Marina and Los Boliches Beach.
View more Aparthotels in Benalmádena CostaOpens in a new window

What's nearby

  • Carvajal Beach - 15 min walk
  • Butterfly Park of Benalmadena - 7 min drive
  • Benalmadena Marina - 9 min drive
  • Casino Torrequebrada - 9 min drive
  • Los Boliches Beach - 12 min drive

Getting around

  • Fuengirola Boliches Station - 11 min drive
  • Málaga (AGP) - 33 min drive

Restaurants

  • ‪Restaurante el Parador II - ‬3 min drive
  • ‪Piscina Bar Infinity - ‬7 min drive
  • ‪Bar Elements - ‬8 min drive
  • ‪Los Marinos José - ‬17 min walk
  • ‪El Higuerón - ‬6 min drive

About this property

Holiday World RIWO Hotel

Family fun on the beach, with 2 outdoor pools, near Carvajal Beach
Some rates at Holiday World RIWO Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Holiday World RIWO Hotel offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is available in public spaces for a fee.

A children's pool, a fitness centre, and spa services are also featured at the family-friendly Holiday World RIWO Hotel. For a fee, parking is available.

This 4-star Benalmádena aparthotel is smoke free.

  • 1 building
  • 148 guestrooms or units
  • 6 levels
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Holiday World RIWO Hotel offers 148 accommodations with minibars and coffee/tea makers. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Accommodation at this 4-star aparthotel has kitchens with fridges, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include baths or showers and hairdryers.

This Benalmádena aparthotel provides wireless Internet access for a surcharge. Televisions come with satellite channels. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Languages

English, French, German, Spanish

Property amenities

Beach

  • On the beach

Pool/Spa

  • 2 outdoor pools
  • Body scrubs
  • Body wraps
  • Full-service spa
  • In-room massages
  • Indoor pool
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Internet

  • Available in the apartment: WiFi (EUR 12 per week)
  • Available in some public areas: WiFi (EUR 12 per week)

Parking and transport

  • Free offsite parking
  • Car hire
  • Parking on site (EUR 8 per day)

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Playground
  • Supervised activities for children (surcharge)

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Limited room service
  • Minibar
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • Library
  • TV with satellite channels

Outdoor areas

  • Balcony/patio
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine
  • Wedding services

Things to do

  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Mini golf
  • Racquetball/squash
  • Supervised activities for children
  • Tennis
  • Volleyball
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 148 units
  • 6 floors
  • Banquet hall
  • Bicycle rentals
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 1 December and 5 February.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: EUR 12 per week (rates may vary)
  • Fee for wireless Internet in public areas: EUR 12 per week (rates may vary)
  • Self-parking fee: EUR 8 per day
  • In-room safe fee: EUR 2.85 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. The property is professionally cleaned.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Holiday World RIWO Hotel Benalmadena
Holiday Palace Aparthotel
Holiday Palace Aparthotel Benalmadena
Holiday Palace Benalmadena
Palace Holiday
Holiday Palace Benalmadena, Costa Del Sol, Spain
Holiday Palace Hotel Benalmadena
Holiday Palace Benalmadena
Holiday World RIWO Benalmadena
Holiday World RIWO
Holiday World Riwo Benalmadena
Holiday World RIWO Hotel Aparthotel
Holiday World RIWO Hotel Benalmádena
Holiday World RIWO Hotel Aparthotel Benalmádena

Frequently asked questions

What is the cancellation policy at Holiday World RIWO Hotel?

Holiday World RIWO Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Holiday World RIWO Hotel?

Yep, Holiday World RIWO Hotel has a self car park for EUR 8 per day.

Are there any beaches close to Holiday World RIWO Hotel?

Yep, Holiday World RIWO Hotel is a short 15-minute walk from Carvajal Beach. Fun beach activities include windsurfing and body boarding.

Is there a spa on site at Holiday World RIWO Hotel?

Yep, there is an onsite spa at Holiday World RIWO Hotel. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and body treatments.

Does Holiday World RIWO Hotel have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Holiday World RIWO Hotel?

Holiday World RIWO Hotel features 2 outdoor pools, a full-service spa and an indoor pool.

What makes Holiday World RIWO Hotel a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Holiday World RIWO Hotel.

Is Holiday World RIWO Hotel family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Holiday World RIWO Hotel is a hit with families.

Is there a free airport shuttle available at Holiday World RIWO Hotel?

No, Holiday World RIWO Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday World RIWO Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Holiday World RIWO Hotel?

Check-in begins at noon. Check-out time is noon.

Are pets allowed at Holiday World RIWO Hotel?

No, pets are not allowed.

Holiday World RIWO Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 48 out of 166 reviews" "
Rating 8 - Good. 62 out of 166 reviews" "
Rating 6 - Okay. 33 out of 166 reviews" "
Rating 4 - Poor. 16 out of 166 reviews" "
Rating 2 - Terrible. 7 out of 166 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Alexander

Liked: Cleanliness, room comfort
Stayed 8 nights in May 2022

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, room comfort
Great for families
Lovely hotel, the staff are very friendly and helpful. Apartments spacious, comfortable and clean. Huge beds! We had breakfast and dinner only. Large choice of cooked food, salads, breads, cakes and fruit. Lots of meat! Only disappointment was there was no protein for vegetarians, lots of veg, pasta, salad etc. I spoke with the chef and he said no one has ever mentioned it before and they will try and make something. The next day there was lentils and quinoa. Hopefully in the future they will always provide a vegetarian /vegan option. There was soya milk at breakfast. There is yoga by the pool every morning and other games. Free food to snack on by the bar. Mini disco was fun but quite late at 9.15pm, our 4 year old enjoyed it but he was exhausted by then. Overall we had a great time, not far from the beach about 10 minutes from main entrance after you get the free shuttle bus. Good choice for families. It is the smallest hotel in the resort but we preferred it. (capacity of 600 rather than 1400). and during low season Benalmádena is quieter than other regions of Costa del Sol.
Stayed 9 nights in May 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, room comfort
Holiday World Never Fails
Holiday World never fails to impress. Staff are brilliant, services are great and pools to die for. It's a very busy complex and a common problem is car parking which doesn't affect everyone of course, but being in driving distance we always struggle. Riwo is a great hotel but Polynesia would have slight advantage due to bigger variety of food on offer.
Stayed 4 nights in Aug 2021

10/10 Excellent

Mirza Ather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had good service. But just 2 times i felt that two different staff members were rude to us. The other staff members were really fine. And I found out that one of the receptionist doesn’t know much about the area.
Stayed 6 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the big atrium in the middle of the hotel. It reminds me of the embassy suites in the US. The room is an apartment. With a separate kitchen, separate bedroom, separate living room and bathroom. One of the nicest hotels I stayed at. The only thing I did not like was the air conditioning is central to the entire hotel and it was not turned on because it's winter time. The evenings were cool, that was not a problem but the afternoons got warm. but I was staying there during the Corona virus scare and it may be the hotel is planning to shut down. There weren't very many guests.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
We liked the hotel but felt that paying for the indoor swimming was ridiculous specially when it was too cold to use the outdoor pool
Stayed 5 nights in Apr 2019

10/10 Excellent

Marek, Aberdeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff food was great too and variety unbelievably large
Stayed 9 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was modern and clean and the room was fantastic. We went in January, there was a lot shut downinsise the hotel, for example the shops, the outside pool, fountains and water features drained and off, to name a few . If you sat by the pool to get back to the only open bar was a trek, up steps through kids play area past outside seating past snooker table.... to be served a coke in a plastic water cup which you could easily finish on journey back. We went all inclusive but the choice was limited to the buffet restaurant and one bar. The food was pretty much the same every night which became boring. Being all inclusive with the bar and the food I would say not worth it. The staff were mostly friendly although service was sometimes slow. We had a packed breakfast for the last morning which was very poor, a bruised apple, orange, bread and a snack 8 days out of date !!
Stayed 3 nights in Jan 2019

4/10 Poor

Azer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worse experience ever
Its a complete rip off- i was surprised when i was asked to pay using any activity in hotel even swimming pool was charged 18 euros per person. kids play area was only during morning till 5 pm- time when you are away of hotel. Hotel provide free shuttle bus between 10:00 to 18:00 to take you outside road-outside these hrs be prepared to walk 15 minutes up hill or take a taxi- not good with kids to walk when you are returning tired. Buses from outside the hotel will take you to different locations but be prepared to change buses if you planing to go more distant. no way you can walk to any popular touristic spots from hotel. Beach in front of hotel take 15 minutes walk and is pathetic-don't bother to go. Room was good size but they joined two single beds instead of double bed. beds were noisy and uncomfortable. rooms are not sound proof- we had lot of trouble to sleep as noises from lobby and upper floor and side rooms were immense. floors in room are marbled means if you move a chair will make horrible noises- should be carpeted. cleaning of the room was very nice. Our sofabed was broken reported - fixed next day. If you ready to pay all extra money including taxi fare than go ahead otherwise choose hotels closer to marina in benalmadina or malaga town as there is not much to do in benalmadina as compared to malaga itself. you have to pay for wifi- luckily we had our UK data to use in Spain. Reception staff was very helpful.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Diljit

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel with lots going on nearby food was ok always something you liked/could have etc.
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.but food not that nice
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities and family friendly
After visiting Holiday Palace last year, the facilities and bonuses of being a repeat visitor made our holiday even better. The cleaning of the suites had certainly improved being daily and the only slight down side was that much of the outside entertainment enjoyed the previous year remained the same. Overall a fabulous holiday, perfect for children, a great location and I would definitely return.
Stayed 10 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for family vacation
Nice hotel, great kid themed room, plenty of amenities for the little ones
Stayed 1 night in Dec 2017

6/10 Okay

billy, glasgow

Liked: Cleanliness, staff & service, room comfort
nice hotel bit far away from shops and beach
food repetitive, childrens food was beef burger or hotdog with chips for lunch and dinner every day for a week. chef needs more variety
Stayed 5 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Mixed feelings
I have mixed feelings about this stay. Let me just start by saying that though we got the best out of our holiday, we would not return to Holiday Palace. So, the location is in Benalmadena but closer to the Fuengirola side, away from all the "action". Our ride from the hotel (34 Euro for 5 people) took us through some really nice areas so we were excited until we realized that Holiday hotels are pretty secluded. No shops, restaurants, nothing really outside of the hotel unless you are ready to walk (or take the bus) about 30 minutes to Fuengirola. The hotel itself was fine, the staff was trying to be helpful but had their limitations. The rooms were clean, so were the common areas, however, playground was dangerous (uneven surfaces, we had to witness a kid fall on his face after tripping), the minigolf is a joke (torn, broken, uneven, etc.). The hotel pool was nice though it got pretty crowded by the afternoon which also reflected in the cleanliness of the water. If you pick this hotel, go there for the Beach Club not the beach itself as the hotel has no private beach, and the access you have to it takes you to a rocky beach area. There are much nicer beaches if you don't mind the hike towards Fuengirola. The hotel shuttle takes you up and down the hill between 10-18.00, the opening hours of the waterpark, if you come after that, you will have to walk up a steep hill. I could go on but there is no more space here. Beach club good for kids taller than 120 cms or up to 3 yrs.
Stayed 7 nights in Aug 2017

6/10 Okay

patrick, northampton

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and closer to the beach
All was very good with exception of the last day when we were expected to check out at 12 and had to stay at the reception till 1500hours. We had been earlier on promised to be given a courtesy room after checking out that early as our flight was due to leave late evening

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not impressed
The only thing we liked about this hotel was was 1 barman and 1 waitress. Would not reccomend unless you want a very low cost holiday.

6/10 Okay

Ranganath

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious with less facilities
We went as a family of four to stay at Holiday palace over the new year of 2017. The front of teh house was welcoming and clean. But there was only one receptionist attending to whole lots of things, this did not help most of the time as he or she had to deal with newcomers and other queries from the people staying in the hotel. We had booked junior suite which was spacious and clean. There was a small kitchennette with basic facilities. The room was cleaned regularly and the beds were big enough with a nice courtyard but not much of a view in lost of the rooms. The location is ideal if one hires a car as it is midway between Malaga and Marbella and most of the scenic places is an hour drive. The restaurant food seems to be a good spread on day 1 but becomes very boring from day 2 onwards as there was not much variety or theme during rest of the stay. Also couple of families were vegetarians there was not much of a variety even on the new year eve party, which was a great disappointment. The restaurant staff are very hard working and tried accommodate our requests with their best abilities. The facilities like swimming pool and tennis courts were of good standards but as we had booked half board we were charged to use even the pool. This was not clear when we booked the accommodation and I think the website should be explicit. We were charged even for water at the restaurant. Overall the accommodtaion i spacious the location is ideal only if you have a hired car.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Photos tell a lie
Not great fare for vegetarians . We are a bunch of 4 Indian families that goes to a resort every year from UK and have experienced many such beach side resort s in Spain . This be one was good for facilities such as an indoor pool and access to beach . The negatives were very poor food ( we were 1/2 board ) and very little entertainment for the little ones . We forked out 250£ for 31st night and the party and the food was very poor value for money

4/10 Poor

jack

Disliked: Staff & service, property conditions & facilities
Not value for money
Poor quality of food, no variation and very little choice. New Years dinner was a disaster. Overworked and understaffed,felt sorry for the staff. Clean rooms.

2/10 Terrible

jasmine, london

Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and dirty
Upon arriving we were greeted by a friendly receptionist who went through all the details of our stay. First impression was the hotel looked amazing and clean. The weather wasn't great and I wasn't expecting to pay to use the indoor Poor which was open at ridiculous time of 11am-3pm only. £8 for a 30 min sauna session seemed ridiculous. We were expecting 4 twin beds as sold by e bookers only to be told this actually dosnt exist in the hotel. To the credit of the staff they put in an extra fold up bed in the living room so we ended up with 2 beds a sofa bed and this fold up bed for 4 adults with one child. The room isn't what you expect in a 4 star with everything pretty dirty and dated esp in the kitchen. It was pretty depressing to be in the hotel so we spent most of the day out in the rain. Hotel shop prices expensive even for a bottle of water but the breakfast buffet had a good offering. On the whole staff friendly and pleasant. Rooms need a thorough clean and updates and you shouldn't be paying for use of an indoor pool at a family holiday hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great complex gps shows slightly wrong due to size of site, its actually four hotels on site.