2/10 Terrible
Bala
Travelled with group
30 Dec 2024
Disliked: Staff & service, room comfort
Bad
Upon my arrival, I was assigned a room that was considerably smaller than what I had anticipated, I was also questioned on the double bed I had booked, with a rather sinister look by the receptionist, which made me uncomfortable, the room unfortunately lacked any windows to allow for fresh air circulation. The only opening in the room was an internal window facing the fourth-floor landing, providing a rather unappealing view of the lift shaft, if curtain was open the public would look in and could see the bed, and I could see them too! This particular setup contributed to a rather claustrophobic atmosphere, making it challenging to get a good night's sleep due to persistent noise echoes from the ground level and a noticeable lack of fresh air. , I was quite disheartened by the demeanor of the reception staff when I expressed my concerns. Their responses felt dismissive and unhelpful, leading me to feel as though my presence was not valued. This lack of professionalism was particularly discouraging for someone seeking a pleasant and welcoming experienced.
I was initially told that there were no available upgrades. However, I later discovered that an apartment option was listed on your website. Unfortunately, after unpacking and settling in, I was unable to reconsider the extra payment for a room change.As a Gold member of hotel.com, I had higher expectations for my experience, given my loyalty to the platform. I found the overall experience bad, awaiting for reply
Bala
Stayed 3 nights in Dec 2024
