2/10 Terrible
Isa C.
26 July 2024
Liked: Cleanliness
Ruined family vacation in Europe planned for a year
My experience with VRBO has been horrific.
I rented an entire house and garden for a month for my family (and my dog) to relax and visit the surrounding area of Provance. I specifically rented this place because it was advertised as a complete house with a beautiful garden. The pictures of the garden were amazing and I imagined family time and dinners outside.
What actually happened was that the owners were living in the basement without our knowledge and the garden turned out to be a mosquito infested hell scape.
The first week we were there, my youngest daughter kept waking up terrified because she said she heard someone in the basement. We both thought it was her imagination because she had recently watched a scary movie. We kept smelling cigarette smoke wafting through the house which was weird but we disregarded it thinking maybe it was a neighbor, but again, it didn't make sense but it didn't occur to me that people could be secretly living in the basement. I also kept waking up with asthma, either because of the cigarette smoke or something else in the house. This set a tone of disquiet and a low grade anxiety that affected our visit.
One day one of my daughters stayed behind when we went on a trip to a market and she called me to tell me that the owners had come out of the basement and were in the yard. This is how we found out they were living in the basement.
The inside basement door had a glass on it and a cat door so that the owners could hear o
Isa C.
Stayed 30 nights in Jun 2024