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Apollonia Beach Resort & Spa

5.0 star property
Luxury hotel on the beach, with 3 indoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Apollonia Beach Resort & Spa

Courtyard
Aerial view
Double or Twin Room, Garden View
Exterior
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • On private beach
    On private beach
  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • Breakfast included
    Breakfast included

Explore the area

Map
Gazi, Malevizi, Crete Island, 71414
  • Ammoudara Beach
    5 min drive
  • Pankritio Stadium
    6 min drive
  • General University Hospital of Heraklion
    11 min drive
  • Heraklion (HER-Nikos Kazantzakis)
    13 min drive

Room options

View all photos for Bungalow, Partial Sea View

Bungalow, Partial Sea View

Bungalow, Partial Sea View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 29 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room, Garden View

Hypo-allergenic bedding, individually decorated, individually furnished

Family Room, Garden View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Suite, Partial Sea View

Suite, Partial Sea View

Suite, Partial Sea View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • 60 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Bungalow, Garden View

Bungalow, Garden View

Bungalow, Garden View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double or Twin Room

Economy Double or Twin Room

Economy Double or Twin Room

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Junior Suite, Partial Sea View

Hypo-allergenic bedding, individually decorated, individually furnished

Junior Suite, Partial Sea View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • 50 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double or Twin Room, Partial Sea View

Free toiletries, hair dryer, dressing gowns, slippers

Double or Twin Room, Partial Sea View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 29 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room, Garden View

Double or Twin Room, Garden View

Double or Twin Room, Garden View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Room, Partial Sea View

Executive Room, Partial Sea View

Executive Room, Partial Sea View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About the area

Malevizi

A luxury stay in Malevizi awaits you at Apollonia Beach Resort & Spa. You'll be 2.2 km (1.4 mi) from Ammoudara Beach and 3 km (1.9 mi) from Pantanassa. Highlights at this beachfront hotel include 4 restaurants, 3 indoor swimming pools and a full-service spa. .A day of pampering at AEGEO SPA can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, APHRODITE, serves Greek cuisine and is open for breakfast, lunch and dinner. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 3767 square feet (350 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include a winery, free Wi-Fi in public areas and an outdoor tennis court. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Malevizi hotel, attractions include Heraklion Port and Heraklion Archaeological Museum.

What's nearby

  • Ammoudara Beach - 5 min drive
  • Historical Museum of Crete - 7 min drive
  • Heraklion Archaeological Museum - 9 min drive
  • Heraklion Port - 11 min drive
  • Palace of Knossos - 12 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 13 min drive

Restaurants

  • ‪Πετούσης - ‬15 min walk
  • ‪Havana Beach Bar - ‬2 min drive
  • ‪Heaven Beach - ‬19 min walk
  • ‪Ορθοπεταλιές - ‬3 min drive
  • ‪Uncle George tavern - ‬17 min walk

About this property

Apollonia Beach Resort & Spa

Luxury hotel on the beach, with 3 indoor swimming pools
Some rates at Apollonia Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Apollonia Beach Resort & Spa, enjoy a pampering afternoon at the full-service spa and cool off in one of the 3 indoor swimming pools.

Free breakfast is available daily. There are 4 restaurants and 4 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers an attached winery, a complimentary children's club and a children's pool. Self parking is free.

This 5-star Malevizi hotel is smoke free.

  • 334 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Conference rooms
  • 3767 sq ft of conference space
  • 350 sq. m of conference space
  • Buffet breakfast (free)
  • Winery on site
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Apollonia Beach Resort & Spa offers 334 air-conditioned accommodations with complimentary bottles of water and complimentary dressing gowns. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Plasma televisions are featured in guestrooms. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

This Malevizi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

AEGEO SPA has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Greek, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 bars/lounges
  • 4 coffee shops/cafes
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • AL CAPONE
  • AMBROSIA
  • APHRODITE
  • avocado

Family friendly

  • 3 indoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,767 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On a river
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 35 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 24 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

Property Registration Number 1039Κ015A0047300

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 6:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Apollonia Beach Gazi
Apollonia Beach Resort Gazi
Apollonia Beach Resort Malevizi
Apollonia Beach Resort
Apollonia Beach Malevizi
Apollonia Beach
Apollonia Beach Resort Spa
Apollonia Beach & Spa Malevizi
Apollonia Beach Resort & Spa Hotel
Apollonia Beach Resort & Spa Malevizi
Apollonia Beach Resort & Spa Hotel Malevizi

Frequently asked questions

What is the cancellation policy at Apollonia Beach Resort & Spa?

Apollonia Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Apollonia Beach Resort & Spa?

Yep, Apollonia Beach Resort & Spa has a free self car park.

Are there any beaches close to Apollonia Beach Resort & Spa?

The closest beach to Apollonia Beach Resort & Spa is Ammoudara Beach (2.4 km).

Is there a spa on site at Apollonia Beach Resort & Spa?

Yep, AEGEO SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Apollonia Beach Resort & Spa have a pool?

Take your pick from 3 indoor swimming pools, a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 6:00 PM (Seasonal outdoor pool open from April to October).

Does Apollonia Beach Resort & Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Apollonia Beach Resort & Spa?

Apollonia Beach Resort & Spa features a private beach, 3 indoor pools and a full-service spa.

What makes Apollonia Beach Resort & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Apollonia Beach Resort & Spa.

Is Apollonia Beach Resort & Spa family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Apollonia Beach Resort & Spa is a hit with families.

Does Apollonia Beach Resort & Spa serve breakfast?

You bet, free buffet breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Apollonia Beach Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Apollonia Beach Resort & Spa?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Apollonia Beach Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Apollonia Beach Resort & Spa?

Dogs are welcome at Apollonia Beach Resort & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 5 kg per pet.

Apollonia Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 149 reviews" "
Rating 8 - Good. 59 out of 149 reviews" "
Rating 6 - Okay. 18 out of 149 reviews" "
Rating 4 - Poor. 11 out of 149 reviews" "
Rating 2 - Terrible. 6 out of 149 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Stayed 6 nights in Jul 2024

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were great and doing their best, but the place is just rundown and not well-maintained. Our air conditioning unit wasn’t working so they moved us rooms and the second one wasn’t working very well either. The pool and pool bar area are wonderful and right on the beach, but they close at 6 PM- really don’t understand that when it’s one of the nicest aspects of the place. Our goal was to visit the Knossos palace and catch our morning ferry- if we had to do it again, we would stay in downtown Heracleon.
Stayed 2 nights in Jun 2024

6/10 Okay

Ella

Stayed 2 nights in Oct 2023

10/10 Excellent

Sergei, Bronx

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent family- friendly hotel at the sea- shore
Stayed 3 nights in Oct 2023

8/10 Good

Asaf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was realy good place to stay at , A lovely, quiet, large place, large swimming pools full of sunbeds, a bar with a large variety of food, an amazing staff that helps with everything, a rich and good breakfast
Stayed 3 nights in Oct 2023

10/10 Excellent

Trevor Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Large site but split up into large areas and gardens to recline in private beach and guard a plus. North of islands is windy in September so large breakers. Food options good. Drinks and cocktails are all sweet tasting, head for pool bar and get a mojito from Chris’s alkways smiling happy and best not sweet mojito lovely lady.
Stayed 14 nights in Sep 2023

10/10 Excellent

Denise Marie

Travelled with group
Liked: Amenities
Great beach
Stayed 5 nights in Sep 2023

10/10 Excellent

Rony

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice place to have a vacation.
Stayed 5 nights in Sep 2023

6/10 Okay

Emmanuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I got there around 10pm and there was absolutely no options for food available in or around the hotel. I was told I had to go searching on the dark main road for an option to eat. I finally found one roughly a mile down the dark road. Also, the lobby looks up to date but the rooms are old. Very dated. Breakfast options were good.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tamila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Very nice place to stay
Stayed 5 nights in Sep 2023

6/10 Okay

yakov

Travelled with family
Disliked: Property conditions & facilities
I don't understand how 5 strars!
We liked only the gardens, pools and the waterslides. The house kipper and the receptionist with the gray hair were very very kind. On the other hand, the staff in the dining room were not.. The food was nice. The children's beds were uncomfortable, so they slept with us in the large bed. The hotel is lil bit old. We took the all inclusive deal.
Stayed 3 nights in Aug 2023

6/10 Okay

Dipesh

Travelled with family and small children
Disliked: Staff & service
It was expensive for what it is, the food at the buffet was not great and the one time I had fish I vomited at night. The all inclusive drinks were bad. No proper kids club. List goes on and on.
Stayed 8 nights in Jul 2023

6/10 Okay

vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad Hotel, def not 5*, more like 3-4. The entertainment is next to non existent of an evening, in fact its the poorest Ive ever had in a complex. Also in the whole 10 days we was there we never once found anybody else from the UK, Mainly German, French and eastern European. The spa is good but not cheap!! It is also a fair way from anything so you will need to get the bus or hire a car.

8/10 Good

Kiran

Travelled with family
Liked: Amenities
The resort inside is very beautiful and staff are very friendly. The resort location is very close to the industrial area…
Stayed 7 nights in Jul 2023

4/10 Poor

Jana

Disliked: Staff & service
Stayed 7 nights in Jul 2023

10/10 Excellent

Manan

Stayed 6 nights in May 2023

6/10 Okay

Reem

Liked: Cleanliness
Disliked: Staff & service
Not really much to do at the resort and food wasn't the best... also the transportation the arrange is very expensive and double the price of a taxi... I would not recommend this resort.
Stayed 4 nights in May 2023

8/10 Good

Zsuzsanna

Liked: Cleanliness, staff & service, property conditions & facilities
Location nice on the beach, much of it seems a bit old and in need of an uplift.
Stayed 1 night in Sep 2022

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 Star 👌
Stayed 9 nights in Aug 2022

8/10 Good

Bessy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

2/10 Terrible

Grant

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rogues gallery! Run away from this place now.
The hotel is beside a massive electrical power sub-station. The staff lacks patience. I had a hotels.com booking and when I went to the front desk they told me they did not have the booking and that there were no rooms. I left and booked another hotel. Then they charged me for the room and justified it by saying that i had not properly read the cancellation policy. This hotel is run by rogues and has lost sight of customer care and the truth. Run away from it.
Stayed 1 night in Jul 2022

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great end to 15 days in Greece. Friendly people and no hassles
Stayed 1 night in Apr 2022

10/10 Excellent

Sahir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all the time . Every things was perfect
Stayed 7 nights in Sep 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

DEBORAH

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, unfriendly staff
The room was beautiful and a nice view. Not full sea view as requested though, only partial view. Room was clean and had free water, wine, and fruit waiting for me. Pools and beach were beautiful. Beach restaurant was amazing. Gift shop was full of items and reasonably priced. However, the front desk people were not very friendly or helpful. When I asked for excursions, she said there were none. On my last day I found the guest services room and found there were many excursions available. When I asked for room service info, she said abruptly there was no room service menu. Offered no other info. When trying to get my return to the US Covid test, the front desk just said to sit in the lobby and wait for them to arrive to do the test. After waiting 45 minutes, he still said they would come. I gave up. When I asked the Guest Services lady, who was very nice and helpful, she said they don't come to the hotel. I had to travel by bus to get to them for the test. So the front desk gave me totally wrong information. I didn't purchase the all inclusive room and the front desk never gave me any information on how I could get meals and how much they would cost. Had to find out on my own. No hotel information given such as a map to find things on property, cost of meals, how to get clubs for mini golf, etc.
Stayed 4 nights in Sep 2021