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Neptuno Beach Hotel - All Inclusive

4.0 star property
Family-friendly fun on the beach, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptuno Beach Hotel - All Inclusive

Breakfast, lunch, dinner served; Mediterranean cuisine
Terrace/patio
On the beach, sun-loungers, beach umbrellas, beach towels
Lobby sitting area
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • All-inclusive
  • Bar
  • Spa
  • Breakfast included
  • 24/7 front desk
  • Room service

Explore the area

Map
Ammoudara, Heraklio, Heraklion, Malevizi, Crete Island, 71414
  • Ammoudara Beach
    1 min walk
  • Pankritio Stadium
    3 min drive
  • Venetian Walls
    4 min drive
  • Heraklion (HER-Nikos Kazantzakis)
    16 min drive

Room options

View all photos for Premium Room, Partial Sea View

Premium Room, Partial Sea View

Premium Room, Partial Sea View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, Partial Ocean View

Superior Room, Partial Ocean View

Superior Room, Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
  • 20 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Furnished balcony or patio
Air conditioning
Fridge
TV
Blackout curtains
Hairdryer
Free bottled water
Electric kettle
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
  • 20 sq m
  • Golf view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Free bottled water
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

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About the area

Malevizi

An all-inclusive stay in Malevizi awaits you at Neptuno Beach Hotel - All Inclusive. You'll be steps from Ammoudara Beach and 2.2 km (1.4 mi) from Pankritio Stadium. Highlights at this beachfront property include a nearby private beach, a restaurant and an outdoor swimming pool. .A day of pampering can include beachside massages and facials. The restaurant, Main Restaurant, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and kids' swimming pool. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Free buffet breakfast is available daily between 7:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Malevizi property, you'll be 6.4 km (4 mi) from Heraklion Port.

What's nearby

  • Ammoudara Beach - 1 min walk
  • Historical Museum of Crete - 5 min drive
  • Koules Fortress - 6 min drive
  • Heraklion Archaeological Museum - 7 min drive
  • Heraklion Port - 7 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 16 min drive

Restaurants

  • ‪Πετούσης - ‬2 min drive
  • ‪Havana Beach Bar - ‬3 min drive
  • ‪Kasaoulio - ‬3 min drive
  • ‪Το Μιτατο Του Ρουβα - ‬4 min walk
  • ‪Δαφερμος - ‬17 min walk

About this property

Neptuno Beach Hotel - All Inclusive

Family-friendly fun on the beach, with outdoor pool
Neptuno Beach Hotel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Unwind on the private sandy beach, located just 10 metres away. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Neptuno Beach Hotel - All Inclusive such as a complimentary children's club, an outdoor pool and a children's pool.

Free breakfast is served daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a garden and a terrace. You'll have access to the health club at a partner property. Free self parking is available.

This 4-star Malevizi property is smoke free.

  • 135 guestrooms or units
  • 2 levels
  • 3 buildings
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Neptuno Beach Hotel - All Inclusive offers 135 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Rooms open to furnished balconies or patios. Satellite televisions are provided.

This Malevizi property provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Languages

English, French, German, Greek, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Main Restaurant

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials

Accessibility

  • Lift

More

  • 2 floors
  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 1030889

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

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All-inclusive property Smartline Neptuno Beach - All Inclusive
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Neptuno Beach Hotel - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Neptuno Beach Hotel - All Inclusive?

Neptuno Beach Hotel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Neptuno Beach Hotel - All Inclusive?

Yep, Neptuno Beach Hotel - All Inclusive has a free self car park.

Are there any beaches close to Neptuno Beach Hotel - All Inclusive?

Yep, Neptuno Beach Hotel - All Inclusive is a short 1-minute walk from Ammoudara Beach. Fun beach activities include volleyball, scuba diving and waterskiing.

Is there a spa on site at Neptuno Beach Hotel - All Inclusive?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as beachside massages.

Does Neptuno Beach Hotel - All Inclusive have a pool?

Neptuno Beach Hotel - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Neptuno Beach Hotel - All Inclusive a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Neptuno Beach Hotel - All Inclusive.

Is Neptuno Beach Hotel - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that Neptuno Beach Hotel - All Inclusive is a hit with families.

Does Neptuno Beach Hotel - All Inclusive serve breakfast?

Yeah, free buffet brekkie is offered daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Neptuno Beach Hotel - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Neptuno Beach Hotel - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Neptuno Beach Hotel - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Neptuno Beach Hotel - All Inclusive?

No, pets are not allowed.

Neptuno Beach Hotel - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 40 out of 105 reviews" "
Rating 8 - Good. 42 out of 105 reviews" "
Rating 6 - Okay. 18 out of 105 reviews" "
Rating 4 - Poor. 4 out of 105 reviews" "
Rating 2 - Terrible. 1 out of 105 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a welcome! The people running this hotel are very friendly. I visited end of October with my 10y daughter. She could play in the kids club twice a day (except Wednesday) and has a little kids disco in the evening. There isn’t much to do in the resort so this is a ‘quiet, relaxing holiday’ the beach area behind the hotel was lovely. If you want any ‘life’ Heraklion is 15min cab away for €14 with lots of shops and restaurants. I loved this holiday.
Stayed 7 nights in Oct 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Christina

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family spent a great time in Neptuno hotel! The service was great, food delicious, short distance to the beach and perfect swimming pool! Will definitely recommend.
Stayed 12 nights in Jun 2022

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities in the add had free wifi, but you had to pay for it. Not impressed at all
Stayed 6 nights in Jun 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Wonderful hotel. Room was a little tired and not how it was pictured on Hotels.com but very clean, pleasant staff, good drinks and food. Hotel is right on the beach. Would stay again!
Stayed 7 nights in Oct 2021

6/10 Okay

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly. At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.
Stayed 2 nights in Oct 2021

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff, small resort
This place reminded me of a summer camp for old people. Everyone was old and everyone ate at once in the same food hall. The staff was so rude. Got screamed at for bring food to another table outside that was not in the restaurant because it was packed and COVID is still a thing if they didn’t know. I got yelled at like a child in front of all the others guests like I was supposed to make you couldn’t take food out to eat at other tables. Also it was very boring here. We stayed at the Star Beach Resort before that and it was amazing compared to this place.
Stayed 1 night in Oct 2021

6/10 Okay

Carlos

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The rooms and property were clean but the experience was not what we expected… had to pay extra for safe, towels had to leave a deposit and only be pickup at a certain time … many little things that didn’t make us feel confortable. Maybe not for us, the staff was nice and property clean.
Stayed 3 nights in Sep 2021

8/10 Good

Aleksandar

Liked: Staff & service, room comfort
Great food, great location, beach is nice needs more lounge chairs.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellently located and priced hotel. Right on a beautiful beach that is minutes by taxi to Heraklion or Knossos. I generally do not like all-inclusive, but circumstances forced. Food was what seemed standard for this level. For food, there are 2 wonderful restaurants right next door for fresh fish - I recommend Blanco highly. Staff was friendly and accommodating. Cleaning crew was diligent. Only 2 negatives for me: no espresso on the property, just horrible cafe American. And they do not take American Express. This could have been a big problem but I happened to have another card loaded in my phone. I realize many places in Europe don’t like to deal with AmEx but it should be prominently displayed somewhere - especially when I used AmEx to pay Orbitz. (There are other fees to pay for on arrival - somehow local taxes are not included or disclosed by Orbitz, but that is another discussion).
Stayed 6 nights in Jul 2021

10/10 Excellent

Brielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

10/10 Excellent

Sarbrindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
We booked this last minute for a night as the ferry was on strike. Best service you will ever receive. The staff are amazing and make up for the fact that this is a 4 star. Amenities are all there, great beach. Only issue was that the air conditioning didn’t really work as well in the room.
Stayed 1 night in Sep 2019

8/10 Good

mary

Liked: Cleanliness, staff & service, room comfort
Good but not great
We stayed for 4 nights as a family of 3. Staff was friendly. There were nice planned activities throughout the day. Nice sandy beach! Good variety of food, all inclusive meals and drinks. Unfortunately, our toilet was kind of broken or just difficult to flush. The pool closes too early:(
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was exceptionally clean and well maintained. The property is right on the beach with a beautiful pool that has ocean views. The all inclusive plan includes budget meals (breakfast was quite good) and a pretty good selection of cocktails. We'r found it to be a great value. Would definitely stay again!
Stayed 2 nights in May 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Staff
Fantastic Staff Can't do enough for you. Rooms Good, Food average, Location fair Value for money yes
Stayed 8 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, but not special
comfortable stay, great shower
Stayed 1 night in May 2019

6/10 Okay

Lisa, USA

Travelled with family, Travelled with family and small children
This property had a nice location near the beach but overall we were not impressed with the rooms, amenities or helpfulness of the staff.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Overall Stay
The hotel was clean and presentable. The room was very tidy and was located right next to the pool. The night we stayed there was some activies on the pool deck until about 10pm which was pretty loud, but was not that big of a deal. We usually would be out their having fun except we had a long flight and needed the rest. The food and drinks were good as well. Would certainly recommend for future stays.
Stayed 1 night in Sep 2018

8/10 Good

Marina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A little touristy
The only issue we had was that there was a terrible sewer like smell coming from the bathroom. Great place for the rate. Eating choices were a bit lacking. Buffet or bust....
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
interrogated by staff
It was going well until I was approached by the hotel manager in the middle of reception to ask 'why I was not satisfied with check-in' it felt like interrogation. Looking back, the ground were nice but the food and drink completely inedible - we had to go out to buy our own soft drinks as their cheap unbranded soft drinks tasted like floor cleaner
Stayed 3 nights in Jun 2018

10/10 Excellent

Stephen, sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything at your doorstep
No need to leave all inclusive means exactly that all food and drinks worth the money
Stayed 3 nights in Jun 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Nothing bad at all to say about this hotel!! A very enjoyable stay! We arrived very late around 1am and the staff had kept us some dinner which was hugely appreciated and a very nice gesture. Pool and beach area both excellent, staff very friendly and polite. The food was of great quality with a lot of different choices. I would 100% stay here again!
Stayed 3 nights in May 2018

10/10 Excellent

Liz, Spain.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach, great option
It is a great hotel! The food is excellent, the people at the hotel is so nice and kind, and the price is really convenient.
Stayed 2 nights in Oct 2017