Hilton New York Times Square

4.0 star property
Hotel with 3 restaurants, steps from Madame Tussauds Wax Museum
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton New York Times Square

Bar (on property)
Reception
Lobby
Premium bedding, in-room safe, desk, laptop workspace
Snack bar

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Gym
The price is AU$322
includes taxes & fees
7 Jan - 8 Jan 2025

Explore the area

Map
234 West 42Nd Street, New York, NY, 10036
  • Madame Tussauds Wax Museum
    1 min walk
  • Dave & Buster's
    1 min walk
  • Times Sq. - 42 St. Station
    1 min walk
  • New York, NY (LGA-LaGuardia)
    33 min drive

Room options

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Basic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Basic Room, 1 King Bed, Accessible, Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Times Square View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 Bedroom, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Times Square View, High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Corner (Times Square View, High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds (Times Square View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Times Square View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds (Empire State View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Corner (Empire State View, High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed (Empire State View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, City View (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Basic Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed (Aladdin Themed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Sofa bed
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Basic Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Accessible, City View (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 2 Queen Beds, Accessible, Bay View (Mobility & Hearing, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

New York

Hilton New York Times Square puts you in the heart of New York, within steps of Madame Tussauds Wax Museum and Times Square. Highlights at this hotel include 3 restaurants, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a short walk of this 4-property class Manhattan hotel include Broadway and Madison Square Garden is within 15 minutes.

What's nearby

  • Broadway - 2 min walk
  • Times Square - 2 min walk
  • Madison Square Garden - 11 min walk
  • Rockefeller Center - 12 min walk
  • Grand Central Terminal - 12 min walk

Getting around

  • Times Sq. - 42 St. Station - 1 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • John F. Kennedy International Airport (JFK) - 51 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬2 min walk
  • ‪Red Lobster - ‬2 min walk
  • ‪Carnegie Pizza - ‬2 min walk
  • ‪Margaritaville - Times Square - ‬3 min walk
  • ‪Bluestone Lane Times Square Coffee Shop - ‬3 min walk

About this property

Hilton New York Times Square

Hotel with 3 restaurants, steps from Madame Tussauds Wax Museum
There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton New York Times Square. For a fee, parking is available.

This 4-star New York hotel is smoke free.

  • 478 guestrooms or units
  • 22 levels
  • 3 dining venues
  • Built in 2000
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Hilton New York Times Square offers 478 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 46-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, dressing gowns, designer toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Filipino, French, Greek, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 95 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 60.70 for adults and USD 30.35 for children
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • 42nd & Sky Bar/Restaurant
  • High Rise Buffet
  • Long Acre Market

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways (140 centimetre high)
  • Handrails in stairways (140 centimetre high)
  • Lift (140 centimetre wide door)
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (140 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 57.38 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 60.70 for adults and from USD 30.35 for children
  • Fee for in-room wireless Internet: USD 15 per night (rates may vary)
  • Valet parking fee: USD 95 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 57.38 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Times Square Hotel
Hilton Hotel Times Square
Hilton Times Square
Times Square Hilton
Hilton New York City
Hilton Times Square Hotel New York City
New York City Hilton
Hilton Times Square
Hilton York Times Square York
Hilton New York Times Square Hotel
Hilton New York Times Square New York
Hilton New York Times Square Hotel New York

Frequently asked questions

What is the cancellation policy at Hilton New York Times Square?

Hilton New York Times Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton New York Times Square?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton New York Times Square on 7 Jan 2025 start from AU$321.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton New York Times Square?

Yep, Hilton New York Times Square has valet parking for USD 95 per day.

What makes Hilton New York Times Square a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton New York Times Square.

Is Hilton New York Times Square family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hilton New York Times Square is a hit with families.

Does Hilton New York Times Square serve breakfast?

You bet, our visitors can't get enough of the buffet brekkie here! Offered daily between 7:00 AM and 10:30 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hilton New York Times Square?

No, Hilton New York Times Square does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton New York Times Square?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton New York Times Square?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton New York Times Square?

Cats and dogs are welcome at Hilton New York Times Square, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Hilton New York Times Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 663 out of 1259 reviews" "
Rating 8 - Good. 292 out of 1259 reviews" "
Rating 6 - Okay. 142 out of 1259 reviews" "
Rating 4 - Poor. 78 out of 1259 reviews" "
Rating 2 - Terrible. 84 out of 1259 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Stayed 1 night in Aug 2024

10/10 Excellent

Shaniqwa-Chanel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Jack

Stayed 1 night in Aug 2024

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Yiu Fai Willy

Stayed 2 nights in Aug 2024

10/10 Excellent

Raul, Orlando

Stayed 5 nights in Aug 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Derra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Nice accommodation for family fun.
Stayed 6 nights in Sep 2024

10/10 Excellent

Ofer

Liked: Amenities
Excellent
Stayed 3 nights in Sep 2024

8/10 Good

Ya yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

8/10 Good

Mickey

Stayed 3 nights in Sep 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious, everything in walking distance.
Stayed 6 nights in Aug 2024

6/10 Okay

Makayla April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places, friendly staff, sadly withheld deposit although I was reassured that it would go back to my account after check out.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kristy L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect for our first trip to NY! As far as the room very happy overall. The beds were not as comfortable as I would hope they would be. They were quite lumpy. I can’t think of a better word but not a show stopper. The other item was the bathroom door. It was very hard to slide open and shut. We literally needed both hands to do this. Again, not a show stopper. Housekeeping very friendly! Thank you Hilton overall for providing a great stay! We will be back ❤️!
Stayed 4 nights in Aug 2024

10/10 Excellent

Kametra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was awful! We tried to check in at 4:30 (check in is 4) and our room wasn’t ready. They told us housekeeping was cleaning it and to check back. When we checked back at 6 we were told there were still guests in that room but they would give us a different room. When we went to the room it reeked of cigars. We notified the front desk and they told us there were no king bed rooms available so they put us in a double bed room. The room they put us in had layers of paint cracking from the ceiling in the bathroom, one of the light bulbs was out, the vent had 1/2 inch dirt build up on it and there was a tiny cabinet that they called a ‘closet’. My husband found two shards of glass on the carpet (probably more we missed). It was a run down property and I would recommend you stay anywhere else but here. Crazy thing is we paid about $500 per night! Only good thing was location - but you had to take an elevator up to the lobby and it was very confusing.
Stayed 4 nights in Sep 2024

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place & clean! 🌟🌟🌟🌟🌟
Stayed 1 night in Jan 2024

6/10 Okay

Antonia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel room was nice and comfortable. The staff were so kind, nice, and helpful. The doormen were especially delightful and helpful. The place was clean. Staff was wonderful, quick to help, and friendly. However, i did have a few problems with HIlton. First of all, I had specifucally called ahead about parking. I was told there was valet, ample parking, and quoted a reasonable price. Unfortunatly, this was not true. Parking was under construction. This left us on the street in Times Square unprepared to figure it out on our own after a long drive. This also split us up: me with bags and child, dad on his own. Secondly, the hotel is completely cashless. I was unprepared for that especially upon checkin when one of us was now searching for parking in the unknown. Although they had my card on file and i was paid in full, the policy insisted on physically swiping a card for incidentals to hold $200. The computer system would not let staff issue a key without it. This left my daughter and i sitting for over an hour waiting on dad. Upon suggestion i walked to Target to buy a Visa gift card, but the system would not accept this card. We could not even buy a snack or order food at the restaurant with that prepaid card or cash we had. I think hilton should inform guests on this beforehand. Our first few hours in new york were very stressful. Also, the food at the bar was terrible and prices were significantly higher on the tab than quoted online on the menu.
Stayed 2 nights in Jan 2024

4/10 Poor

yajaira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I wasn't happy that, they offere a $35 dollar voucher and was only able to use it in the morning. Then they offer a unlimited breakfast and the place isnt done so they have us with a sandwich and a coffee that we paid $18 .it was all just a big mess.
Stayed 4 nights in Jan 2024

10/10 Excellent

Patrick, Raleigh

Stayed 3 nights in Jan 2024