8/10 Good
Kym
Travelled with family
21 Jan 2025
Liked: Cleanliness, staff & service
The property is nice and convenient and a reasonable size for midtown NYC. The staff were nice - in particular Freddie the doorman is an excellent ambassador for the hotel.
I was a little taken aback by the 'resort fee' - which they argue is for water (we received one small bottle each on day one for a three day stay) and the gym. We were thrown out of the gym, claiming the children (8 and 10 years old) were too young to be there. This is despite the fact it was -10 Celsius outside and we needed the children to get some energy out (they were with a responsible adult). I commonly use gyms with the children all around the world, so this was surprising.
I am used to paying a resort fee when there are amenities (like a pool), but this was a bit much. They should just charge more for the room.
Kym
Stayed 3 nights in Jan 2025