2/10 Terrible
Kimberly
Travelled with family
22 Sept 2024
We THOUGHT we would have a room with a view of the river but didn’t. We had no one to talk to about our room choose because the place is only staffed from 8;00 am to 11:00 am. Most of the river view rooms were empty. We asked the next morning if we could move one of out rooms to a river view room and we’re told no. We noticed that a LOT of the river view rooms were still empty all the nights we were there. The entry door had a metal lip on the surround that caught all of us when trying to open or close the door. (we had 2 rooms with 5 adults). My bf’s nail was ripped back. There were no locks on the windows. The bathroom on room 18 didn’t have a knob on the inside, just some sort of turn key lock. We couldn’t shut the door all the way. When I actually shut the door two different times I had to have my bf turn the knob on the outside of the bathroom so I could get out. My 85 year old dad struggled with the weird smell in the room he and my mom were in. My bf, sister and I had a partial roll tp that ran out the first night and there was no spare. No one on-site to ask for more. (Office only manned from 8:00 - 11:00 am.) We we’re all disappointed in our rooms and the lack of help we got to address our issues. I think I could have overlooked a lot of the things if we could have been moved to an actual river view room for the second night and had chairs to sit on outside our room. There were rooms empty. We would have paid a cleaning fee.
Kimberly
Stayed 2 nights in Sep 2024
