6/10 Okay
Chris
Business traveller
2 July 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Probably won’t be back here again.
Expectation was high considering it was ex-Dakota. However it left me disappointed.
The hotel has the soul of the Dakota however the below really struck me back.
The tv in the room is too high up built on a shelf which looks a bit meh.
The carpet is well used and walking on barefoot think twice, horrible feeling and spiky bits.
The bed is absolutely categorically the worst I have slept on, you could feel the springs as you lay down onto it, I was closer to the wooden base than I was being supported, ended up doubling the quilt to make a additional comfort topper, still woke up with either side of me in pain due to the unsupported mattress.
The tray charge is an absolute joke £7.5 i would have expected this to be no more than £5. The food is above average, decent but again overpriced. Never stayed for breakfast but it also was overpriced, which at this point they are more about profits.
This needs a lot to overtake the Dakota hotels I’ve stayed at and needs to reign back the costs significantly to get future customers coming back again.
Chris
Stayed 1 night in Jul 2024