4/10 Poor
Susan
Travelled with family
9 Aug 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a room earlier in the week and then booked a second room 2 hours before my arrival. I arrived 90 minutes after check-in and the room I had originally booked was not ready. I was told it would be another 90 min before that room would be ready however the second room I booked was ready... the second room was a smoking room but all they had left or so I was told. There was literally ash on the bedspread and floor in several places. Also noted there were obviously several unused rooms so clearly lack of staff to operate at full capacity not a lack of rooms. Rooms in disrepair. Curtains falling off the tracks, tub faucet loose and coming out of the shower wall, bathroom door would not close, chipped paint everywhere. Also not disclosed anywhere that I saw, a TRAIN runs 20-40 feet away so of course the whistle blows throughout the night. Thankfully we had extra blankets in the car to cover the beds but very little rest.
Susan
Stayed 1 night in Aug 2024