4/10 Poor
Verified traveller
Travelled with group
8 Dec 2022
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My 3rd time in Marrakec -Horrible experience!
1. We got a very small and very dark room with a small window facing some back ruins while our friends got a room which was twice bigger, brighter, with a nicer bathroom and view for the same price. When we approached the front desk lady to find out if she made a mistake she offered that we pay more for an upgrade instead of paying us back for a room that we obviously overpaid for. She also offered that we sleep outside on the rooftop if we are afraid of darkness. Her inadequate sense of humour and rudeness was through the roof.
2. On the last day we booked airport transfer which should cost 22 EUR for 1-4 people. She tried to charge us twice the amount because we were 4. Normally it’s the taxis that try to rip you off in Morrocco rather than hotels but In this case it was the other way around and we paid 15 for the taxi instead of 44.
3. The riad charged my bank card on the evening before check out without prior notice even if I specifically chose to pay at the property. I wasn’t asked whether I want to pay by cash or card or I if want to pay with a different card. Never happened to me before!
We didn’t feel welcome and nobody said goodbye when we left
Despite the horrible customer service the riad looked nice and is in a great area of the Medina (Kasbah) , walking distance from Jemaa el Fna , Les Bains the Marrakech and Saadien’s Tombs and La Sultana. I would not return to this riad though and don’t recommend it.