6/10 Okay
Neil S
Travelled with partner
6 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
I am going to split my review into two sections (good and bad):
Good:
1. Location. Within walking distance to lots of good restaurants and bars.
2. Pool swim up bar staff were excellent. Special shout out to Jesus.
3. Room and beds were very comfortable.
Bad:
1. They constantly ran out of pool towels and the towels were small and of very poor quality.
2. Too many people coming into the hotel on day passes and talking all the sun loungers etc.
3. The towels in the rooms were restricted to 2 (one per person). Despite repeated requests we were told "NO".
4. The hotel is rated at 4 stars, but I would probably give it 2.5 at best.
5. The price for drinks and food were very expensive compared to other hotels that I have stayed at in the same area.
6. Bell boy was very slow bringing our luggage to our room after check in. (we waited almost an hour!)
7. If you are looking for a hotel with a more Mexican atmosphere, this hotel is not for you. I named it the "Plastic Palace" !
Would I stay there again? Not likely. There are far better hotels in the locality
Neil S
Stayed 12 nights in Dec 2024