6/10 Okay
Melissa
Travelled with partner
25 Oct 2024
Liked: Cleanliness
I really wanted to love this property. The front desk staff was friendly and the lobby was beautiful, and the location is perfect, close to Machado Plaza. However i booked this bc it had an exceptional rating of 9.2 and was willing to pay a bit more to have an exceptional experience. I was there during a heat wave and was not told at check in the the pool was not available, i had to discover that on my own. I was VERY disappointed since this was a major feature they are boasting. They never apologized or offered any compensation of any kind.Also I personally dont like ppl going in my room when i stay places so i put the "do not disturb " sign on the door when leaving and when i came back housekeeping had gone in anyways. That really upset me. The floor looked clean except when walking around barefooted, my feet got so dirty, they were almost black! I had to clean them before getting in bed! I suspect they sweep but don't mop. I think I will try a different hotel next time.
Melissa
Stayed 2 nights in Oct 2024