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Luna Palace Hotel and Suites

3.0 star property
Family fun on the beach, with outdoor pool, near Cerritos Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Luna Palace Hotel and Suites

Outdoor pool
Exterior
Poolside bar
Front of property
On the beach

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • Gym
  • Room service
  • Pool
  • Breakfast available
The price is AU$263
includes taxes & fees
3 Jan - 4 Jan 2025

Explore the area

Map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100
  • Playa Brujas
    2 min walk
  • Bula
    5 min drive
  • Restaurant Eclipse
    1 min walk
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    33 min drive

Room options

View all photos for Junior Suite, Kitchenette, Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Suite, Kitchenette, Garden View

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Studio Suite

Hair dryer, towels

Junior Studio Suite

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Kitchenette, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Suite, Kitchenette, Partial Ocean View

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite, 1 Bedroom

In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Junior Suite, Kitchenette, No view

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Suite, Kitchenette, No view

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
Separate bedroom
Blackout curtains
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio, Kitchenette, Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Studio, Kitchenette, Ocean View

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Studio Suite

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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includes taxes & fees
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About the area

Mazatlán

A family-friendly stay in Mazatlán awaits you at Luna Palace Hotel and Suites. Within steps you'll find Islands and Protected Areas of the Gulf of California and Playa Brujas. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and in-room kitchenettes. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site gym, kids' swimming pool and waterslide. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and noon. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Zona Dorada hotel include The Mazatlan Malecón and Cerritos Beach.

What's nearby

  • El Cid Country Club Golf Course - 5 min drive
  • Mazatlan International Center - 6 min drive
  • Mazatlán Aquarium - 9 min drive
  • Cerritos Beach - 9 min drive
  • Witches Beach - 10 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 33 min drive

Restaurants

  • ‪Angelo's - ‬4 min walk
  • ‪Sushi Yoko Restaurant - ‬7 min walk
  • ‪La Catrina Restaurant y Cantina - ‬1 min walk
  • ‪Los Panchos-pueblo Bonito - ‬3 min walk
  • ‪Restaurante Cilantros - ‬6 min walk

About this property

Luna Palace Hotel and Suites

Family fun on the beach, with outdoor pool, near Cerritos Beach
Some rates at Luna Palace Hotel and Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Luna Palace Hotel and Suites offers its guests a kids' pool, an outdoor pool, a waterslide, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A terrace, multilingual staff, and a garden are also featured at the family-friendly Luna Palace Hotel and Suites. Limited free parking is available on a first-come, first-served basis.

This 3-star Mazatlán hotel is smoke free.

  • 1 building
  • 71 guestrooms or units
  • 8 levels
  • Conference rooms
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Luna Palace Hotel and Suites offers 71 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Accommodation at this 3-star hotel has kitchenettes with fridges, microwaves and kitchenware and utensils.

This Mazatlán hotel provides complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 29-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 280 for adults and from MXN 220 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Frequently asked questions

What is the cancellation policy at Luna Palace Hotel and Suites?

Luna Palace Hotel and Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Luna Palace Hotel and Suites?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Luna Palace Hotel and Suites on 3 Jan 2025 start from AU$263.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Luna Palace Hotel and Suites?

Yep, Luna Palace Hotel and Suites has a free self car park. Onsite parking is limited.

Are there any beaches close to Luna Palace Hotel and Suites?

Yep, Luna Palace Hotel and Suites is a short 2-minute walk from Playa Brujas. Fun beach activities include body boarding.

Does Luna Palace Hotel and Suites have a pool?

Luna Palace Hotel and Suites has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Luna Palace Hotel and Suites have a waterslide?

Yep, this property has a waterslide!

What makes Luna Palace Hotel and Suites a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Luna Palace Hotel and Suites.

Is Luna Palace Hotel and Suites family-friendly?

You bet! With amenities such as a children's pool, a waterslide and a deli, it's no surprise that Luna Palace Hotel and Suites is a hit with families.

Does Luna Palace Hotel and Suites serve breakfast?

Sure does, buffet breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Luna Palace Hotel and Suites?

No, Luna Palace Hotel and Suites does not offer an airport shuttle service.

Is there a bar or restaurant at Luna Palace Hotel and Suites?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Luna Palace Hotel and Suites?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Luna Palace Hotel and Suites?

No, pets are not allowed.

Luna Palace Hotel and Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 247 out of 702 reviews" "
Rating 8 - Good. 251 out of 702 reviews" "
Rating 6 - Okay. 116 out of 702 reviews" "
Rating 4 - Poor. 37 out of 702 reviews" "
Rating 2 - Terrible. 51 out of 702 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Jul 2024

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well situated, plenty transportation around. Really loved the beach access, and poll area. Staff at pool was great, reception staff was nice especially the door attendant he was awesome. Overall nice place to stay very quiet at night .
Stayed 3 nights in Jun 2024

2/10 Terrible

timothy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Food was terrible. Service was bad. Not friendly at all.
Stayed 3 nights in May 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

8/10 Good

Edgar Rodríguez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good very family-friendly
Stayed 3 nights in Jun 2024

4/10 Poor

Juan

Stayed 7 nights in May 2024

10/10 Excellent

brian

Stayed 4 nights in May 2024

10/10 Excellent

Tatiana Iveliz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Bryar

Disliked: Cleanliness, staff & service, property conditions & facilities
Not well
Stayed 6 nights in May 2024

8/10 Good

Oriol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto la amabilidad del personal de servicio asi como la quietud del lugar ,bella estancia y bello lugar
Stayed 3 nights in May 2024

10/10 Excellent

Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
It’s beautiful!! Close to the beach..it’s calm and peaceful…
Stayed 3 nights in Apr 2024

6/10 Okay

DWIGHT

Travelled with partner
Liked: Staff & service, property conditions & facilities
UNABLE TO MAKE FUTURE RESERVATIONS AT THE HOTEL.
Stayed 21 nights in Feb 2024

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean, well kept and quiet. Lovely pool.
Stayed 6 nights in Feb 2024

8/10 Good

Murraymm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller property with nice pool and beach access. Access to the property for people staying at sister resorts nearby made it a bit busier poolside at times but was was likely due to Mardi Gras approaching toward the end of our stay. Did not do all inclusive as there are plenty of great dining options around. Some that did all inclusive said they had trouble getting service but the staff seemed attentive to us. Might be worth doing a breakfast plan if available as it looked pretty good. Nice to have a kitchenette with full size fridge, stove and microwave/oven combo and coffee maker. Did the smaller suite but would do the one bedroom due to the larger patio and separate bedroom but for as much time we were in the room the studio was fine. Mostly mature guests so quiet for the most part. Some families visiting from other sister resorts had kids but staff made sure they were supervised and not horsing around. Beach area is a fair size and well kept. The Star and Océano Palace resorts had more action and noise with bands. Easy ride (100 pesos) to the heart of golden zone and other areas with pulmonías or truck cabs. 250 ish to city centre. Most rooms have an ocean view and even the pool view included some ocean exposure. Would stay here again but some guest were saying they are going to renovate or expand into tours. Not sure but with the number of locals who were touring for timeshare or purchase didn’t make sense. Would definitely stay again if available!
Stayed 13 nights in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with some really good restaurants near by. Overall staff was great. Poula at the desk was lovely. My Spanish could definitely be better but I feel that some English by staff could also be better I tried to look after the staff daily with gratuity because I know that’s how they make a living. I did have a garment go missing from my room and nothing was done about it. Disappointed 😢
Stayed 9 nights in Jan 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here before and this time we saw that everything is renovated and looking very nice,loved the look of the gardens and the new paint !!!
Stayed 4 nights in Jan 2024

10/10 Excellent

Sophie Josette

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great and peaceful time. W’ll come back
Stayed 5 nights in Jan 2024

10/10 Excellent

Lacey

.
Stayed 7 nights in Jan 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service
Compared to the sister hotels in the area, this one was quiet and allowed for some relaxing down time. Pool was never busy, umbrellas always available. Beautiful view of the water from our room and the pool. Staff were helpful, we did not use the restaurant, so cannot comment there. Great location, we will come back soon!
Stayed 6 nights in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness of the common areas is excellent 👌
Stayed 3 nights in Nov 2023

4/10 Poor

Jovana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Reception and other staff need to be trained on customer service. Towels were snatched out of my hands and I was not able to get accommodations for handicapped family members. Restaurant staff was awesome.
Stayed 1 night in Nov 2023

2/10 Terrible

Luis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
advertising is "All Inclusive" but is not, we arrive and ask where we can eat dinner, they said That we can't eat dinner at Luna Palace because the place was not inclusive. Terrible service
Stayed 6 nights in Nov 2023