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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free pool cabanas, pool umbrellas
Aerial view
Premium bedding, down duvets, pillow-top beds, in-room safe
Indoor spa tub
Private beach, free beach cabanas, sun-loungers, beach towels

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • On private beach
  • All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub

Explore the area

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Mazagua Aquatic Park
    3 min drive
  • Witches Beach
    4 min drive
  • Marina Mazatlan Golf Course
    6 min drive
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    29 min drive

Room options

View all photos for Master Suite

In-room dining

Master Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
LED TV
  • 39 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, Ocean View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LED TV
Hypo-allergenic bedding
  • 90 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

Pueblo Bonito Mazatlan - All Inclusive

Pool
Hot tub
All-inclusive
Kids pool
4.5 out of 5, Wonderful, (1003)
The price is AU$695
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Pueblo Bonito Mazatlan - All Inclusive

About the area

Mazatlán

A luxury stay in Mazatlán awaits you at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive. You'll be 1.9 km (1.2 mi) from Witches Beach and 2 km (1.2 mi) from Mazagua Aquatic Park. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Armonia Spa can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, La Cordeliere, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and gym. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. There's also free valet parking, along with the convenience of a free area shuttle. .Within a 20-minute drive of this 4.5-property class Cerritos property, attractions include Cerritos Beach and The Mazatlan Malecón.

What's nearby

  • Mazagua Aquatic Park - 3 min drive - 2.2 km
  • Witches Beach - 4 min drive - 2.8 km
  • Marina Mazatlan Golf Course - 6 min drive - 4.1 km
  • Mazatlan International Center - 8 min drive - 4.4 km
  • Cerritos Beach - 11 min drive - 6.3 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 29 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min walk
  • ‪The Bistro - ‬4 min walk
  • ‪Playa Brujas - ‬18 min walk
  • ‪La Cordeliere - ‬7 min walk
  • ‪El Seis Coffee House and Bakery - ‬7 min drive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Mazatlán property.

  • 378 guestrooms or units
  • 15 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Kid's club
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Accommodation at this 4.5-star property has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay-per-view films. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Armonia Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (return)
  • Airport shuttle fee per child: USD 40 (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Frequently asked questions

What is the cancellation policy at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive on 24 Nov 2024 start from AU$328.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yep, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

The closest beach to Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is Cerritos Beach (4.5 km).

Is there a spa on site at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yep, Armonia Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive have a pool?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive.

Is Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1002 reviews" "
Rating 8 - Good. 244 out of 1002 reviews" "
Rating 6 - Okay. 99 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Aug 2024

10/10 Excellent

Carlos Alberto

Stayed 2 nights in Jul 2024

10/10 Excellent

Antonio

Travelled with partner
all staff were very helpful service was excellent Jose from the swimming pool bar was excellent he prepared good drinks.we definitely comeback,
Stayed 4 nights in Jun 2024

6/10 Okay

Jesus

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Laura Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Laura Brigitte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very friendly staff
Stayed 5 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Massive classic resort!! Top quality amenities
Stayed 7 nights in May 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Accommodation (fixtures, fittings, and furniture) are dated and need an update - not 4* standard for sure. Cleanliness was good/very good though. Great main pool area with a great pool food/drink service (Roberto is the man!). Beach was good for a 30 min morning stroll/jog. Resort lacked any evening entertainment/activities so catered for those wanting a more sedate holiday. It was certainly too quiet for us and we don’t consider ourselves party animals; but a little something in the evening would have been nice. The lack of the advertised shuttle service to sister resort was disappointing and meant you were isolated to a degree. Overall we enjoyed our stay but not quite enough to return.
Stayed 3 nights in May 2024

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service
Didn’t like that the hotel is old it needs upgrades. Love the stuff very friendly and polite.
Stayed 4 nights in May 2024

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice over all
Stayed 2 nights in Apr 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 2 nights in Apr 2024

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Oral, Pasadena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb resort, a tropical paradise. Excellent food and service. The area around the resort doesn’t offer much, but the free shuttle takes you closer to the Golden Zone.
Stayed 4 nights in Apr 2024

2/10 Terrible

Elizabeth Ann

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The resort is very old and is in desperate need of repairs/upgrades. All the lamps in our room were damaged, only a couple outlets worked, outlet in bathroom worked half the time, no where to plug a phone next to your bed, the last day NO WATER came out of the shower and no hot water in the sink. I told the front desk and they did nothing. If you enjoy protein or seafood this is not the place for you!!! The food was lacking any flavor, especially the desserts. There were minimal shrimp options...maybe two. It tasted like they watered down their liquer because I would order double drinks and still not taste the alcohol. The pools look dirty, the floors and stairs of the pool were filthy. The hottubs were crowded with kids and babies in diapers! The outdoor bathrooms surrounding the pool were in need of repairs and filthy. This resort needs to be remodeled, they need some professional chefs to upgrade the menus and they need to put money into the food and drinks they are serving. I have gone several years prior and will never be returning. I will also be discouraging others to visit.
Stayed 7 nights in Mar 2024

10/10 Excellent

wayne

Stayed 6 nights in Mar 2024

10/10 Excellent

Alberto, Rio rancho

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sunset and views!
Stayed 4 nights in Feb 2024

6/10 Okay

Kim

Liked: Staff & service
Disliked: Cleanliness
Rooms very outdated. Smelled like mold.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pools, dining and landscaping are exquisite!!
Stayed 7 nights in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our trip, the front desk employee Jacob made a great first impression and was so welcoming. Alejandro and Oscar in the bar area of Kelly's took great care of us and was a pleasure every time we went. Jose and Jorge at the swim up adult bar were so attentive and nice.
Stayed 9 nights in Jan 2024

10/10 Excellent

MIRIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Abram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the food, staff, service was exceptional!
Stayed 5 nights in Jan 2024

6/10 Okay

melissa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I did like that the property was secluded but the room needed lots of updates, broken lamp, bed was not comfortable, no amenities like iron and iron board, lotion, robes etc we felt like we were an inconvenience to the staff the entire trip. They acted like they really didn’t care that we were there and language was a huge barrier. If you don’t speak fluent Spanish its not for you. Things that I had emailed about including transportation we not correct, i had specified transportation that did NOT stop at other resorts- we spent 3 hours on a shuttle- also when going to the sister resort in town again they were not helpful and we got in a jam after taking taxi ride and had to give him all of our money for 2 blocks ride. All in all i would not return with so many things on the negative side, however the town itself was fun and we enjoyed the culture and especially the cooking class we took and the old town.
Stayed 5 nights in Dec 2023