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Al Marwa Rayhaan by Rotana

5.0 star property
Luxury Makkah hotel connected to a shopping centre, steps from Great Mosque of Makkah
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Al Marwa Rayhaan by Rotana

Interior
Royal Suite (Panoramic Kaaba View)
Reception
View from room
View from room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
The price is AU$453
includes taxes & fees
13 Jan - 14 Jan 2025

Explore the area

Map
Abraj Al Bait Ajyad Street, King Abdul Aziz Gate, Makkah, Makkah, 24231
  • Great Mosque of Makkah
    2 min walk
  • Abraj Al-Bait Towers
    4 min walk
  • Well of Zamzam
    5 min walk

Room options

View all photos for Suite, 2 Bedrooms (Spacious Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Spacious Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 98 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Royal Suite (Panoramic Kaaba View)

Royal Suite (Panoramic Kaaba View)

Royal Suite (Panoramic Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 126 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Spacious)

Suite, 1 Bedroom (Spacious)

Suite, 1 Bedroom (Spacious)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 92 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Spacious Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Spacious Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 37 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed (Guest)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Guest)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Guest)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Guest)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed (Spacious Room)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Spacious Room)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Spacious Room)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Spacious Room)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 35 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite, 1 Bedroom (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Spacious Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms (Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 70 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Spacious Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 98 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Spacious Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Spacious Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms (Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 70 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed (Partial Kaaba View)

Shower, free toiletries, hair dryer, slippers

Room, 1 King Bed (Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Spacious Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Spacious Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior

Makkah Clock Royal Tower, A Fairmont Hotel

Spa
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very good, (1003)
The price is AU$823
for 1 night
includes taxes & fees
10 Jan - 11 Jan
Makkah Clock Royal Tower, A Fairmont Hotel

About the area

Makkah

Al Marwa Rayhaan by Rotana places you in the centre of Makkah, connected to a shopping centre and within a short 5-minute stroll of Great Mosque of Makkah and Abraj Al-Bait Towers. Highlights at this luxury hotel include 2 restaurants and in-room free WiFi. .The diner, Al Bayt, serves international cuisine and is open for breakfast, lunch and dinner. A business centre, limo/town car service and coworking space are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning English breakfast is served between 6 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Ajyad hotel include Well of Zamzam and Kaaba.

What's nearby

  • Great Mosque of Makkah - 2 min walk
  • Abraj Al-Bait Towers - 4 min walk
  • Well of Zamzam - 5 min walk
  • Kaaba - 5 min walk
  • King Fahad Gate - 5 min walk

Getting around

  • Makkah Station - 15 min drive
  • Jeddah (JED-King Abdulaziz Intl.) - 73 min drive

Restaurants

  • ‪ستاربكس - ‬3 min walk
  • ‪Dunkin' Donuts - ‬3 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪البيك - ‬3 min walk
  • ‪مطعم هاجر - ‬2 min walk

About this property

Al Marwa Rayhaan by Rotana

Luxury Makkah hotel connected to a shopping centre, steps from Great Mosque of Makkah
There are 2 restaurants on site, along with a coffee shop/cafΘ. Public spaces have free WiFi. Business amenities include a business centre, coworking spaces, and limo/town car service. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Al Marwa Rayhaan by Rotana. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property.

This 5-star Makkah hotel is smoke free.

  • 1 building
  • 503 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Built in 2006
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Gift shop
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Al Marwa Rayhaan by Rotana offers 503 air-conditioned accommodations with fireplaces and minibars. This accommodation offers separate sitting areas. 32-inch flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Makkah hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Arabic, English, Filipino, Hindi, Indonesian, Japanese, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Parking on site (SAR 250 per day)
  • Limited on-site parking

Food and drink

  • Daily English breakfast available 6 AM to 10:30 AM for a fee: SAR 100 for adults and SAR 25 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Al Bayt
  • Al Dyafa
  • Al Shorfa
  • Hala Cafe

Things to do

  • Designer stores
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Business centre
  • Coworking space

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Handrails in stairways (60 centimetre high)
  • Lift (120 centimetre wide door)
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Minibar
  • Paper towels
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Al Marwa Rayhaan by Rotana

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 150.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately SAR 100 for adults and from SAR 25 for children
  • Airport shuttle fee: SAR 300 per person (one-way)
  • Self-parking fee: SAR 250 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number 10007293

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Al Marwa Rayhaan by Rotana.
  • Set meals are served in guestrooms only (no menus or public dining).

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Marwa Makkah
Al Marwa Rayhaan Rotana Makkah Hotel Mecca
Al Marwa Rayhaan Rotana Makkah Mecca
Marwa Al Rayhaan Makkah
Marwa Rayhaan Makkah
Marwa Rayhaan Rotana Makkah
Marwa Rotana
Marwa Rotana Makkah
Rotana Makkah
Rotana Marwa Makkah
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Al Marwa Rayhaan Rotana Hotel Mecca
Al Marwa Rayhaan Rotana Hotel
Al Marwa Rayhaan Rotana Mecca
Al Marwa Rayhaan Rotana
Al Marwa Rayhaan by Rotana Hotel
Al Marwa Rayhaan by Rotana Makkah
Al Marwa Rayhaan by Rotana Hotel Makkah

Frequently asked questions

What is the cancellation policy at Al Marwa Rayhaan by Rotana?

Al Marwa Rayhaan by Rotana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Al Marwa Rayhaan by Rotana?

As of 27 Dec 2024, prices found for a 1-night stay for 2 adults at Al Marwa Rayhaan by Rotana on 13 Jan 2025 start from AU$452.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Al Marwa Rayhaan by Rotana?

Yep, Al Marwa Rayhaan by Rotana has a self car park for SAR 250 per day. Onsite parking is limited.

What makes Al Marwa Rayhaan by Rotana a romantic place to stay?

24-hour room service, plus fireplaces in the guestrooms, help set the scene for a romantic weekend at Al Marwa Rayhaan by Rotana.

Is Al Marwa Rayhaan by Rotana family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Al Marwa Rayhaan by Rotana is a hit with families.

Does Al Marwa Rayhaan by Rotana serve breakfast?

Yep, English brekkie is available daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at Al Marwa Rayhaan by Rotana?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Al Marwa Rayhaan by Rotana?

Yep, you can grab a meal at Al Marwa Rayhaan by Rotana's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Al Marwa Rayhaan by Rotana?

Check-in begins at noon. Check-out time is 1:00 PM.

Are pets allowed at Al Marwa Rayhaan by Rotana?

No, pets and service animals are not allowed.

Al Marwa Rayhaan by Rotana Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 260 out of 589 reviews" "
Rating 8 - Good. 173 out of 589 reviews" "
Rating 6 - Okay. 77 out of 589 reviews" "
Rating 4 - Poor. 37 out of 589 reviews" "
Rating 2 - Terrible. 42 out of 589 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Amadou, Holly springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect
Stayed 1 night in Sep 2024

10/10 Excellent

Imraan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
Perfect location. Staff are friendly and helpful. Breakfast is excellent. This property offers value to their guests. Will definitely use them again.
Stayed 6 nights in Jun 2024

6/10 Okay

Asma

Travelled with family
Liked: Cleanliness
My family was staying 4 days , their service was good but the room has bed bugs all around which disappointed me. I hope they will compensate me cuz my mom nd brother affected with bed bugs bite. Thanks
Stayed 3 nights in Sep 2024

2/10 Terrible

Ayyazahmed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience. Paid to much with hotels.com
Paid 25% more for the same rooms. With hotels.com. It was so much cheaper at the hotel. Didn't get the king-size bad as per the booking. Breakfast doesn't have many varieties. Staff are as dum as mummys.
Stayed 8 nights in Aug 2024

10/10 Excellent

Nadeem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

ALHAJI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

SYED AJLAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Yusuf and Riyad for good services
Stayed 4 nights in Aug 2024

10/10 Excellent

Moaeed

Stayed 6 nights in Aug 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Yousef i’m thinking you for your support and assistant regarding our hospitality.
Stayed 1 night in Aug 2024

10/10 Excellent

SHAISTA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Arshad, Sutton Coldfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In clock tower probably as close to Haram as is possible.
Stayed 4 nights in Aug 2024

10/10 Excellent

Noman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Stayed 2 nights in Aug 2024

8/10 Good

Asim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean had a hassle free stay. Found staff courteous and helpful. Rooms were spacious and clean. Bathrooms are quite small not sure same for all rooms .... It's a bit crowded due to different hotels in same towers. Elevator are usually very busy especially around prayers times so always plan ahead. Quite convenient as you can walk right into haram's courtyard. Lots of shops around food courts although similar options. Having breakfast included helps to start the day.
Stayed 3 nights in Aug 2024

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how everything was connected
Stayed 4 nights in Aug 2024

10/10 Excellent

Arsalan

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

2/10 Terrible

Viquar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service uncomfortable stay
We arrived on Aug 5th and left on Aug 8th 1. We did not get the room we had booked and were put in a suite. 2. The bathroom sink was clogged and we had the tech come 3 times, each time he tried to fix it and it did not work - went right back to clogging. It was horrible using a clogged sink for our 3 days of stay. 3. The AC never went below 23.5C and added to the sunlight from outside, the room was not at all comfortable. We were close to sweating. To summarise, we have been to umrah earlier, stayed in swissotel al maqam, movenpick, zamzam and had way better experiences. We always stay in clock tower due to proximity. We ended up wasting time waiting for technicians to come and fix( total of 6 times for the AC and the sink) and nothing was fixed. We felt the service was terrible and no way deserves more than 1 star rating. We asked the receptionist to refund us our money as we did not get what we paid for. He said he cannot help and to contact expedia. Contacted Expedia, they tried to contact the hotel, which refused to give any refund stating that our booking was non-refundable. There is unfortunately no concept of customer service and trying to rectify their situation even out of courtesy. So I give a zero or 1 star to them. Expedia was gracious enought to offer a $100 coupon on their side for future bookings. Thank you Expedia/hotels.com.
clogged sink
clogged sink
Stuck temp(never came down)
Requested temp
Stayed 3 nights in Aug 2024

10/10 Excellent

Fairyoz

Stayed 5 nights in Jul 2024

6/10 Okay

Muhammad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was excellent. Chef Dito and Chef Anirban were very good at their service and very courteous. However the air conditioning wasn’t cooling enough and the carpets are dirty and there was a dampness smell on our floor and in our room. The hotel front desk lady Maha was very kind to change my first room as it had a terrible stench and floor was very dirty. The property is in excellent location and very convenient and close to the haram and shopping. I hope they improve their carpets soon!
Stayed 2 nights in Aug 2024

4/10 Poor

Asif

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

2/10 Terrible

Meriem

Liked: Cleanliness
Disliked: Staff & service
I had to shout to get my room at 4pm
Stayed 1 night in Aug 2024

10/10 Excellent

Fahad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Shahla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Makkah 3 times and always stayed at the clock tower. This time I tried another hotel for the ratings and found it to be a huge disappointment. The staff was ridiculously rude, racist and disrespectful. The hotel was dirty. I had to wait for toilet paper every day bc they wouldn’t restock it. I asked for shampoo and they told me only two per stay. Which makes zero sense considering the amount of hair I have and my daughters also had to wash their hair. The breakfast was terrible we ended up going to cafe moment to eat instead. I do not recommend this hotel at all. It’s a 0/10
Stayed 3 nights in Jul 2024

10/10 Excellent

Umar Naeem

Stayed 5 nights in Jul 2024