2/10 Terrible
Adele
Travelled with partner
17 Jan 2025
Disliked: Staff & service, property conditions & facilities
Very noisy rooms on the 2nd floor/ front of building - with 3 roads converging and the tram station outside.
We requested a room change - we were moved to a TINY apartment on the 2nd floor - despite paying for a PREMIER APARTMENT and the building having 9 LEVELS.
The only view from our small living room was a large bank of solar panels and roof vents directly outside our window.
The aircon panel in our room did not work - we couldn't control the room temperature. The aircon kept turning on very cold - over several days we had to keep asking reception staff to remotely turn it off - I got up out of bed twice one night to go down to reception to ask them to remotely turn off the freezing aircon fan!! Very frustrating!!!
One day we went to reception to collect a special tag to access the pool - however, Police were interviewing reception staff in the foyer and we weren't able collect the tag or have a swim.
All up - a very disappointing experience.
Adele
Stayed 4 nights in Jan 2025