See all properties
Save

The Ritz-Carlton, Melbourne

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for The Ritz-Carlton, Melbourne

Indoor pool
Club Suite, 1 King Bed, Bay View | Living room
View from property
Panoramic Room, 1 King Bed, City View
Cocktail bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym
  • Room service
The current price is AU$700
includes taxes & fees
22 Apr - 23 Apr

Explore the area

Map
650 Lonsdale Street, Melbourne, VIC, 3000
  • Marvel Stadium
    ‪10 min walk‬
  • Melbourne Central
    ‪12 min walk‬
  • Crown Casino
    ‪14 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Premier Room, 1 Double Bed (Premier Ritz-Carlton Club)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Premier Room, 1 Double Bed (Premier Ritz-Carlton Club)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Room, 1 Double Bed, Non Smoking

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Premier Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • City view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

View from room

Club Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Bay View

Club Suite, 1 King Bed, Bay View | Living room

Club Suite, 1 King Bed, Bay View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • City view
  • 251 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Harbour View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Room, 1 King Bed, Harbour View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Harbour view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • City view
  • 140 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Frette Italian bed sheets
Separate bedroom
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, City View

Premier Room, 2 Double Beds, City View

Premier Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • City view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

View from room

Premier Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Room, 2 Double Beds, Non Smoking

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Panoramic Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Bay view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | View from room

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • Bay view
  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Panoramic Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Bay view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
One Bedroom Apartment | Balcony

Docklands Private Collection of Apartments - Digital Harbour

Docklands
  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
4.5 out of 5, Wonderful, 1,106 reviews
The price is AU$202
includes taxes & fees
23 Apr - 24 Apr
Docklands Private Collection of Apartments - Digital Harbour

About the area

Melbourne

A luxury stay in the heart of Melbourne awaits you at The Ritz-Carlton, Melbourne. Within just a 10-minute stroll, you'll find popular attractions like Collins Street and Marvel Stadium. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A relaxing visit to The Ritz-Carlton Spa can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The restaurant, Atria, serves local and international cuisine and is open for breakfast, lunch and dinner. Cameo is the hotel's own cocktail bar. Enjoy the 24-hour gym and sauna. 29757 square feet (2764 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Cooked-to-order breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 5-property class Melbourne Central Business District hotel include Melbourne Central and Queen Victoria Market.

What's nearby

  • Collins Street - 6 min walk - 0.6 km
  • Marvel Stadium - 10 min walk - 0.9 km
  • Melbourne Central - 12 min walk - 1.0 km
  • Queen Victoria Market - 12 min walk - 1.0 km
  • Crown Casino - 14 min walk - 1.2 km

Getting around

  • Southern Cross Station - 4 min walk
  • Flagstaff Station - 7 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Higher Ground - ‬2 min walk
  • ‪Mail Exchange Hotel - ‬3 min walk
  • ‪Colonial Hotel - ‬3 min walk
  • ‪Coffee Rush - ‬1 min walk
  • ‪Brown Alley - ‬3 min walk

About this property

The Ritz-Carlton, Melbourne

Luxury hotel with 2 restaurants and full-service spa
The Ritz-Carlton, Melbourne offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 7 meeting rooms. Event space at this hotel measures 29757 square feet (2764 square metres) and includes a conference centre. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury The Ritz-Carlton, Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 80 levels
  • 2 dining venues
  • Conference rooms
  • 29757 sq ft of conference space
  • 2764 sq. m of conference space
  • Built in 2023
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
The Ritz-Carlton, Melbourne offers 257 accommodations with iPod docking stations and minibars. This accommodation is furnished with day beds and dining tables. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LCD televisions come with satellite channels and Netflix. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and a safe. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Ritz-Carlton Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, Farsi, Filipino, French, Greek, Hebrew, Hindi, Indonesian, Japanese, Malay

Similar properties

Property amenity

W Melbourne

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 475 reviews
The price is AU$350
includes taxes & fees
27 Apr - 28 Apr
W Melbourne

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured valet parking on site (AUD 75 per night)
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: AUD 20 to 80 for adults and AUD 20 to 80 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Atria
  • Cameo
  • The Ritz-Carlton Lounge

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Dining table
  • Free cot
  • In-room babysitting
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (29,757 square foot of space)

Outdoors

  • Garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with satellite channels
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The property charges 1.95 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 160.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 20 to 80 for adults and AUD 20 to 80 for children
  • Valet parking fee: AUD 75 per night
  • Rollaway bed fee: AUD 160.0 per night
  • Credit card charges are subject to a surcharge of 1.95 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Ritz Carlton, Melbourne
The Ritz-Carlton, Melbourne Hotel
The Ritz-Carlton, Melbourne Melbourne
The Ritz-Carlton, Melbourne Hotel Melbourne

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Melbourne?

The Ritz-Carlton, Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Melbourne?

As of 19 Apr 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Melbourne on 22 Apr 2025 start from AU$700.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Melbourne?

Yep, The Ritz-Carlton, Melbourne has secured valet parking for AUD 75 per night. Onsite parking is limited.

Are there any beaches close to The Ritz-Carlton, Melbourne?

The closest beach to The Ritz-Carlton, Melbourne is St Kilda Beach (6.4 km).

Is there a spa on site at The Ritz-Carlton, Melbourne?

Yep, The Ritz-Carlton Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as prenatal massages.

Does The Ritz-Carlton, Melbourne have a pool?

The Ritz-Carlton, Melbourne has an indoor pool. The pool is open 24 hours.

What luxury perks are available at The Ritz-Carlton, Melbourne?

The Ritz-Carlton, Melbourne features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with Frette Italian sheets, pillowtop beds and 24-hour room service.

What makes The Ritz-Carlton, Melbourne a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton, Melbourne.

Is The Ritz-Carlton, Melbourne family-friendly?

You bet! With amenities such as an indoor pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Melbourne is a hit with families.

Does The Ritz-Carlton, Melbourne serve breakfast?

Yep, cooked-to-order breakfast is on offer daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Melbourne?

No, The Ritz-Carlton, Melbourne does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Melbourne?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Melbourne?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Ritz-Carlton, Melbourne?

No, pets are not allowed.

The Ritz-Carlton, Melbourne Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 152 out of 174 reviews
Rating 8 - Good. 15 out of 174 reviews
Rating 6 - Okay. 2 out of 174 reviews
Rating 4 - Poor. 4 out of 174 reviews
Rating 2 - Terrible. 1 out of 174 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gao-Chao

Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So friendly and clean. Responsive!
Stayed 4 nights in Jan 2025

10/10 Excellent

Yonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tnx
Stayed 2 nights in Jan 2025

10/10 Excellent

Yonel

Liked: Cleanliness, staff & service, property conditions & facilities
Tnx
Stayed 5 nights in Jan 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Melbourne for lux
Stayed 1 night in Jan 2025

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, property conditions & facilities
Like it all
Stayed 1 night in Dec 2024

10/10 Excellent

Lorrae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tindal

Stayed 1 night in Dec 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

anoop

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal service, quality and style!
Stayed 1 night in Nov 2024

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with great service! The spa was the highlight
Stayed 1 night in Dec 2024

10/10 Excellent

Namiya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 1 night in Nov 2024

10/10 Excellent

Bhanrawee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were exceptional and made our stay very special.
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Raymond

Stayed 2 nights in Oct 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our visit to Marvel Stadium and great area to walk to CBD
Stayed 3 nights in Oct 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, views and dining. Didn't want to leave!
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Different hospitality for Asian

I only have positive feeling from Asian Staff as the westerner staff totally ignore me. I left early monring with my luggage and the staff at the main entrance was not borther to ask if i need help or not. I expect a warm hospitality from all staff members for the brand and the price I paid.
Stayed 4 nights in Oct 2024

2/10 Terrible

Chipo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Here’s the revised version with your additional detail included: --- **Disappointing Stay – Not the Ritz-Carlton Standard We Expected** We recently stayed at the Ritz-Carlton, excited for a special family celebration, as it was our daughter’s birthday. Before the trip, the hotel was responsive and thoughtful in their communication, offering a complimentary cake and organizing balloons for the occasion. We appreciated the gesture and couldn’t wait to see her delight. Upon arrival, however, things started to feel a little off. We patiently waited in line at check-in, but another family who arrived after us was served before us. These things happen, but in hotels of this caliber, you usually expect the staff to manage such situations more smoothly to avoid unnecessary awkwardness. Our room was listed as a “panoramic view” with two double beds, suitable for us and our two kids. While the view was pleasant, it came from a single window – not quite what we’d envision for a “panoramic” description. We also found the double beds quite small. My partner and I found them too tight for two adults to sleep comfortably, so I wouldn’t recommend this option for couples expecting more space. The birthday balloons arranged in the room were a lovely touch, but we were disappointed by the complimentary cake, which turned out to be a small, hollow chocolate bar with a dusty, crumbly texture. We weren’t expecting anything extravagant, but the disconnect between what was promised a
Stayed 1 night in Oct 2024

10/10 Excellent

Mina

Stayed 1 night in Oct 2024

10/10 Excellent

Phuong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything would be perfect if they didn’t accidentally charge my credit card while I had prepaid with Expedia. Furthermore, they didn’t check the minibar usage properly and added extra items which I didn’t consume at all. Although the team resolved the issue promptly, they really need to review their billing process.
Stayed 1 night in Oct 2024