2/10 Terrible
PETER
1 June 2024
Disliked: Staff & service
Terrible experience
Terrible experience. No running water in the bathroom when we arrrived at 5pm. Reception did not even inform us. We complained and they said there was nothing they could do and had no idea when the water would return because the water company had a major problem. They did not offer us any bottled water until later when we demanded it. Attitude of the reception staff was very poor, like they didn’t care. Water came back during the middle of the night but was cut again the next day in the afternoon. We complained and got some more bottled water. Had to ask for a bucket of water to flush the toilet. Breakfast buffet in the restaurant is poor and not worth the price of 17 Euro. Dinner in the restaurant was acceptable but very overpriced. You can eat better and much cheaper at other restaurants in the area. During the 2 days when water was cut off we tried to contact Hotels.com to try to change the another hotel. Very difficult to get through to an agent because their automated answering system doesn’t work properly. Finally got through to an agent after a dozen attempts and said we would like to change hotel. They said they would contact the hotel but then the line cut off. Called again and after many more attempts spoke to another agent but then the line cut off again. They never called me back and they did absolutely nothing. I wasted my time calling them. We will never use Hotels.com or Logis Hotels again.
PETER
Stayed 5 nights in May 2024
