2/10 Terrible
david
16 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Thanks
I booked 3 nights as this was the closest to the Basilica of Our Lady of Guadalupe. On arrival my booking was denied and I was told to go away. I persisted and showed my booking on my phone. Backwards and forwards for over an hour, trying to convince reception. Whilst waiting in the tiny lobby many young couples came to the window to try and obtain a room to be told hotel full. One of the couples tried twice again within an hour. Eventually my persistence paid off and reluctantly I was granted a room. However, it was at rates of their choosing, more than my web booking. I was told to take it or leave it and with nowhere to go had to accept the extra cost.
When I got to my room, I was in for a greater shock as the wall behind the bed was garishly painted with the the word "Passion" in many different languages and added were big red lips here and there. The lips seemed a theme and appeared all over the hotel.
On my bedside table was a complimentary condom!
There was no wardrobe only a hanger attached to wall with three coat hooks.
When I checked the internal website ( QR code on bedside table ) I discovered that rooms could be booked for 4 hour periods with longest period being one overnight stay. Hence no need for wardrobes, as no doubt clothes stayed where they landed.
From the website the hotel supplied all kinds of outfits, lubricants, contraceptives and much more.
Also, my room was never cleaned during my stay.
david
Stayed 3 nights in Sep 2024