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Hyatt House Mexico City/Santa Fe

4.0 star property
Hotel with a 24-hour fitness centre, a quick walk to Santa Fe Center Mall

Photo gallery for Hyatt House Mexico City/Santa Fe

Exterior
Serves breakfast, lunch and dinner
Lobby
Room, 1 King Bed, Accessible (With Shower)
Billiards

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Pet-friendly
  • Room service
  • Gym
The current price is AU$163
includes taxes & fees
22 Mar - 23 Mar

Explore the area

Map
Mexico City
  • Santa Fe Center Mall
    ‪8 min walk‬
  • Centro Medico ABC Santa Fe
    ‪8 min walk‬
  • Ciudad de los Ninos
    ‪15 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪47 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

Highlights

Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 58 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Shower, free toiletries, hair dryer, towels

Studio, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony

Studio, 1 King Bed with Sofa bed, Balcony | Balcony

Studio, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
Flat-screen TV
  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Highlights

Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 55 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (1 King and 1 Sofa Bed)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom (1 King and 1 Sofa Bed)

Highlights

Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Front of property

Camino Real Santa Fe

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1880)
The price is AU$161
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Camino Real Santa Fe

About the area

Mexico City

At Hyatt House Mexico City/Santa Fe you'll be within just a 15-minute stroll of Santa Fe Center Mall and Teatro Zentrika. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .H Bar serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and pool loungers. Business amenities include meeting rooms and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 4-property class Santa Fe hotel include Paseo de la Reforma and World Trade Center Mexico City.

What's nearby

  • Santa Fe Center Mall - 8 min walk - 0.7 km
  • Centro Medico ABC Santa Fe - 8 min walk - 0.7 km
  • Ciudad de los Ninos - 15 min walk - 1.3 km
  • Parque La Mexicana - 16 min walk - 1.3 km
  • Expo Santa Fe Mexico - 3 min drive - 2.8 km

Getting around

  • Santa Fé Station - 18 min walk
  • Mexico City Buenavista Station - 36 min drive
  • Benito Juarez International Airport (MEX) - 47 min drive

Restaurants

  • ‪El Diez - Santa Fe - ‬4 min walk
  • ‪Taquearte - ‬2 min walk
  • ‪Black Dog - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Chiribiquis - ‬4 min walk

About this property

Hyatt House Mexico City/Santa Fe

Hotel with a 24-hour fitness centre, a quick walk to Santa Fe Center Mall
Hyatt House Mexico City/Santa Fe offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. The business-friendly Hyatt House Mexico City/Santa Fe also features tour/ticket assistance, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available.

This 4-star Mexico City hotel is smoke free.

  • 119 guestrooms or units
  • Conference rooms
  • Built in 2017
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hyatt House Mexico City/Santa Fe offers 119 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 275 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MXN 275 per night
  • Pet fee: MXN 1500 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt House Mexico City/Santa Fe Hotel
Hyatt House City/Santa

Frequently asked questions

What is the cancellation policy at Hyatt House Mexico City/Santa Fe?

Hyatt House Mexico City/Santa Fe offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt House Mexico City/Santa Fe?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Hyatt House Mexico City/Santa Fe on 22 Mar 2025 start from AU$163.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt House Mexico City/Santa Fe?

Yep, Hyatt House Mexico City/Santa Fe has a self car park for MXN 275 per night.

Does Hyatt House Mexico City/Santa Fe have a pool?

Hyatt House Mexico City/Santa Fe has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Hyatt House Mexico City/Santa Fe a romantic place to stay?

A lounge bar and late-night room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hyatt House Mexico City/Santa Fe.

Is there a free airport shuttle available at Hyatt House Mexico City/Santa Fe?

No, Hyatt House Mexico City/Santa Fe does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt House Mexico City/Santa Fe?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt House Mexico City/Santa Fe?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt House Mexico City/Santa Fe?

Cats and dogs are welcome at Hyatt House Mexico City/Santa Fe, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Hyatt House Mexico City/Santa Fe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 593 out of 899 reviews
Rating 8 - Good. 176 out of 899 reviews
Rating 6 - Okay. 68 out of 899 reviews
Rating 4 - Poor. 29 out of 899 reviews
Rating 2 - Terrible. 33 out of 899 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Harwood Heights

Travelled with family
Liked: Amenities, property conditions & facilities
Clean hotel
Stayed 1 night in Nov 2024

10/10 Excellent

EFREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

EFREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service breakfast was good but need add more like pancakes,hash browns and pastries
Stayed 16 nights in Nov 2024

10/10 Excellent

Achint

Stayed 4 nights in Nov 2024

4/10 Poor

Santiago

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Cleanliness could be improved.
I have a very good sense of smell. I could tell they cleaned urine somewhere in the room, but there was still a sutil but very annoying and disgusting smell residue only noticeable from certain parts of the room.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Santa Fe
Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel with friendly staff and good buffet breakfast, all the staff was helpful and nice, I was there with my mom because was near the hospital and the sales manager Nina Reyes was really helpful and kind same for Natalia an Jane the staff in the breakfast buffet and waitresses were very friendly and respectful the food it’s really good because goes beyond the usual menu you have in other hotels they have a lot options and is good menu compared to others hotels with the breakfast it’s included its clean and comfortable my only complaint was one of the elevator not working while my whole stay an the noise from construction or renovation I’m not sure what was happening about that but again Nina Reyes and the other staff was very helpful thank you
Stayed 1 night in Sep 2024

8/10 Good

klaus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service
Mucho ruido en nuestra habitación se escuchaba todo lo de la habitación de enseguida
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Excellent service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yamen

Stayed 2 nights in Aug 2024

10/10 Excellent

Maria Del Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the connection to the ABC hospital through the bridge
Stayed 5 nights in Aug 2024

10/10 Excellent

Alejandro, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always feel right at home when I visit this property. A
Stayed 2 nights in Jul 2024

4/10 Poor

Margarita

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Margarita

Stayed 2 nights in Jul 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Jul 2024

10/10 Excellent

SERGIO FRANCISCO

Stayed 1 night in Jul 2024

4/10 Poor

LUIS RAMON

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
El baño olía horrible, la verdad fue molesto por que el olor se salía al cuarto, olor como a coladera, tuve que pagar 275 pesos por el estacionamiento, no se me explicó cómo usarlo y cuando salí y entré no había donde meter el otro boleto, tome un boleto nuevo y me contaron otros 275 pesos un abuso total me voy quejar con profeco además que el personal del estacionamiento en una pésima actitud, muy mala experiencia la verdad.
Stayed 1 night in Jul 2024

10/10 Excellent

Mauricio, El Centro

Stayed 2 nights in Mar 2024

10/10 Excellent

Camilo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and connected to hospital via skybridge
Stayed 2 nights in Jun 2024

6/10 Okay

Bernie

Travelled with family
Room received was not what I paid for. AC down twice during the day and evening and didn't get someone to fix until we callled 10 times. The last day of our stay we had to leave the hotel 3-4 hours earlier than expected because the AC issue.
Stayed 5 nights in Jun 2024

2/10 Terrible

Anna

There was no hot water on the last day. Staff did not care.
Stayed 6 nights in May 2024

2/10 Terrible

Anna

Travelled with family
There was no hot water the last day of my stay. Staff couldn’t care less
Stayed 4 nights in May 2024

10/10 Excellent

juan

Stayed 1 night in May 2024

10/10 Excellent

juan

Stayed 2 nights in May 2024