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InterContinental Presidente Mexico City by IHG

4.0 star property
Eco-certified hotel with 5 restaurants and full-service spa

Photo gallery for InterContinental Presidente Mexico City by IHG

Exterior
5 restaurants, breakfast, lunch, dinner served; French cuisine
Premium bedding, in-room safe, desk, blackout curtains
Suite, 1 King Bed (Master)
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Spa
  • Air conditioning
The current price is AU$490
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Campos Eliseos 218, Mexico City, 11560
  • Avenida Presidente Masaryk
    ‪3 min walk‬
  • Auditorio Nacional
    ‪7 min walk‬
  • Angel of Independence Monument
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪34 min drive‬

Room options

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout curtains

Premium Room

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Designer toiletries
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Classic Room, 1 King Bed, Club lounge access (Chapultepec Park View)

Classic Room, 1 King Bed, Club lounge access (Chapultepec Park View)

Classic Room, 1 King Bed, Club lounge access (Chapultepec Park View)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Club lounge access (Polanco View)

Classic Room, 2 Queen Beds, Club lounge access (Polanco View)

Classic Room, 2 Queen Beds, Club lounge access (Polanco View)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Designer toiletries
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Club lounge access (Polanco View)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed, Club lounge access (Polanco View)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Park View (Chapultepec Park View)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Queen Beds, Park View (Chapultepec Park View)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Designer toiletries
  • Park view
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed (Polanco View)

View from room

Classic Room, 1 King Bed (Polanco View)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Designer toiletries
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds (Polanco View)

Classic Room, 2 Queen Beds (Polanco View)

Classic Room, 2 Queen Beds (Polanco View)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Designer toiletries
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Club lounge access, Park View (Chapultepec Park View)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Queen Beds, Club lounge access, Park View (Chapultepec Park View)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 68 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Executive Floor)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed (Executive Floor)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Designer toiletries
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds (Executive Floor)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Queen Beds (Executive Floor)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Designer toiletries
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Designer toiletries
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Chapultepec Park View)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed (Chapultepec Park View)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Designer toiletries
  • Park view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

View from room

Classic Room

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Designer toiletries
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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About the area

Mexico City

InterContinental Presidente Mexico City by IHG puts you in the heart of Mexico City, within just a 10-minute stroll of popular attractions like Avenida Presidente Masaryk and Paseo de la Reforma. Highlights at this eco-friendly hotel include 5 restaurants, a full-service spa and a 24-hour gym. .A relaxing visit to Hela SPA can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The bistro, Au Pied de Cochon, serves French cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. 10764 square feet (1000 square metres) of event facilities include 13 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 4-property class Polanco hotel include Auditorio Nacional and Parque Zoologico de Chapultepec.

What's nearby

  • Avenida Presidente Masaryk - 3 min walk - 0.3 km
  • Auditorio Nacional - 7 min walk - 0.6 km
  • Parque Zoologico de Chapultepec - 8 min walk - 0.7 km
  • Chapultepec Park - 10 min walk - 0.9 km
  • Angel of Independence Monument - 4 min drive - 3.4 km

Getting around

  • Auditorio Station - 7 min walk
  • Mexico City Buenavista Station - 8 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪Alfredo Di Roma - ‬1 min walk
  • ‪Rulfo Paraje Latino - ‬5 min walk
  • ‪Epicentro Mixology Bar - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Karisma - ‬1 min walk

About this property

InterContinental Presidente Mexico City by IHG

Eco-certified hotel with 5 restaurants and full-service spa
InterContinental Presidente Mexico City by IHG offers its guests a full-service spa and a 24-hour fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and 13 meeting rooms are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the eco-certified InterContinental Presidente Mexico City by IHG. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

  • 1 building
  • 700 guestrooms or units
  • 42 levels
  • 5 dining venues
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
InterContinental Presidente Mexico City by IHG offers 700 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

This Mexico City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Hela SPA has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (MXN 222 per night)
  • Valet parking on site (MXN 200 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11 AM for a fee: MXN 350 to 1,000 for adults and MXN 300 to 1,000 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Alfredo di Roma
  • Au Pied de Cochon
  • Café Urbano
  • Chapulin
  • The Palm

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Piano
  • Private wine tours
  • Winery release events

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,764 square feet of conference space
  • 13 meeting rooms
  • Business centre

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per accommodation, per stay, plus a deposit of MXN 600 per stay
  • Only dogs and cats are allowed
  • Weight limit: 20 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 350 to 1000 for adults and MXN 300 to 1000 for children
  • Airport shuttle fee: MXN 2300 per vehicle (one-way, maximum occupancy 4)
  • Covered self-parking fee: MXN 222 per night
  • Valet parking fee: MXN 200 per day
  • Pet deposit: MXN 600 per stay
  • Pet fee: MXN 600 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Mexico City
InterContinental Mexico City Presidente
InterContinental Presidente Mexico City
Mexico City InterContinental
Mexico City InterContinental Presidente
Mexico City Presidente InterContinental
Presidente InterContinental Hotel Mexico City
Presidente InterContinental Mexico City
Presidente Mexico City
Presidente InterContinental Mexico City Hotel
Presidente InterContinental Hotel
Presidente InterContinental
Intercontinental Presidente Mexico City Hotel Mexico City
InterContinental Presidente Mexico City Hotel
InterContinental Presidente Hotel
InterContinental Presidente
InterContinental Presidente Mexico City
InterContinental Presidente Mexico City by IHG Hotel
InterContinental Presidente Mexico City an IHG Hotel
InterContinental Presidente Mexico City by IHG Mexico City
InterContinental Presidente Mexico City by IHG Hotel Mexico City

Frequently asked questions

What is the cancellation policy at InterContinental Presidente Mexico City by IHG?

InterContinental Presidente Mexico City by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Presidente Mexico City by IHG?

As of 16 Apr 2025, prices found for a 1-night stay for 2 adults at InterContinental Presidente Mexico City by IHG on 20 Apr 2025 start from AU$490.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Presidente Mexico City by IHG?

Yep, InterContinental Presidente Mexico City by IHG has a secured covered self car park for MXN 222 per night.

Is there a spa on site at InterContinental Presidente Mexico City by IHG?

Yep, Hela SPA is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as hot stone massages.

What makes InterContinental Presidente Mexico City by IHG a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at InterContinental Presidente Mexico City by IHG.

Is InterContinental Presidente Mexico City by IHG family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a deli, it's no surprise that InterContinental Presidente Mexico City by IHG is a hit with families.

Does InterContinental Presidente Mexico City by IHG serve breakfast?

Yep, cooked-to-order breakfast is offered daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at InterContinental Presidente Mexico City by IHG?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at InterContinental Presidente Mexico City by IHG?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Presidente Mexico City by IHG?

Check-in begins at 3 PM. Check-out time is noon.

InterContinental Presidente Mexico City by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1326 out of 1681 reviews
Rating 8 - Good. 201 out of 1681 reviews
Rating 6 - Okay. 71 out of 1681 reviews
Rating 4 - Poor. 30 out of 1681 reviews
Rating 2 - Terrible. 53 out of 1681 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. The hotel is conviently located near the park, museums and restaurants. The neighborhood is safe quiet and clean. The staff could not have been more helpful and fruendly. I highly recommend staying here.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kim, Plano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super luxurious hotel. We loved our stay. You can't find a better area with more to do in Mexico City. The hotel had so many dining options and they were all top notch.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carolina

SERVICE WAS GREAT
Stayed 1 night in Jan 2025

4/10 Poor

Victor

Stayed 3 nights in Jan 2025

8/10 Good

Harald

Liked: Cleanliness, property conditions & facilities
Nothing special, I expected more but overall okay
Stayed 3 nights in Dec 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway.
Centrally located in Polanco with very nice amenities through the property. A wonderful bar and the restaurants. We really enjoyed the breakfast as well as late night offerings from Au Pied de Cochon. Rooms were spotless and the view was great too.
Stayed 2 nights in Dec 2024

2/10 Terrible

Diego

Stayed 1 night in Jan 2025

10/10 Excellent

Eugenia

Stayed 4 nights in Dec 2024

10/10 Excellent

Edgar

Stayed 2 nights in Jan 2025

10/10 Excellent

Maikel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view from the room is amazing. Hotel has bars with live music and staff is friendly and truly take care of your needs. Will definitely go back
Stayed 3 nights in Dec 2024

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and excellent staff
Stayed 7 nights in Dec 2024

8/10 Good

JALED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sobre mi estadía solo tengo una crítica, las camas están muy duras y mala calidad en las almohadas, no pude descansar bien
Stayed 4 nights in Dec 2024

8/10 Good

Jose

Travelled with family, Travelled with group
Liked: Cleanliness
Family Vacation CDMX
Great location, excellent restaurants….., rooms look worn down…. ultra thin walls… you can hear EVERYTHING…!…… very good and fast room service.
View from room 2202
Lobby
Main entrance
Stayed 7 nights in Dec 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Very nice!!!
Stayed 1 night in Jan 2025

10/10 Excellent

Rosa, Santo Domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiis would be for me the best option to stay in Mexico City. Ot is located in Polanco area close to many many dining options for breakfast Lunch and dinner. This hotel has an excellent service room sizes are very comfortable breakfast is very good. We will keep staying at this hotel for future visits.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ivan

Stayed 7 nights in Dec 2024

8/10 Good

JUAN RAMON

Liked: Cleanliness, staff & service
Pensé q el servicio q se daba hacia el Aeropuerto era como en otros hoteles q es gratuito por medio de shuttlle pero lo contrata una x particular aunque cuando uno reserva le Dicen q hay servicio hacia el aeropuerto
Stayed 1 night in Dec 2024

10/10 Excellent

Umesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff and service.
Stayed 7 nights in Dec 2024

2/10 Terrible

Rafael

Stayed 1 night in Dec 2024

10/10 Excellent

Jose Ramon Martinez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Stayed 7 nights in Dec 2024

10/10 Excellent

Alonso

Stayed 1 night in Jan 2025

2/10 Terrible

Celine

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hands down the worst hotel experience I’ve ever had. The bathroom ventilation system was broken, and even after reporting it, no one bothered to fix it. On top of that, when I ran out of drinking water, I called room service three times – no response, no water delivered. Housekeeping was a joke. One day they completely skipped my room, and another day they just made the bed without touching the bathroom or replacing the towels. It was clear that cleanliness and guest comfort were not priorities here. This experience was beyond disappointing. I wouldn’t recommend this hotel to anyone, and I’m shocked they’re allowed to keep their five-star rating. Definitely not worth the money.

10/10 Excellent

Enrique, Middletown

Stayed 1 night in Dec 2024

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The city is beautiful. The staff such as. Waiters , house keeping excellent but checking in we weren’t received as the staff received others. I had to explained about the breakfast part of the deal. It was never offered it even though I knew we had it. Up grades 0. Nada and Expedia will do nothing about it. The people, places to go out and ear are great
Stayed 3 nights in Dec 2024