2/10 Terrible
Sadie
Travelled with partner
23 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
I booked this because it stated it had hotel shuttle service and an open full bar. I tried calling the hotel for 45 minutes with no answer. I bought an uber from MIA instead. When I first arrived at the hotel, I was greeted by police officers chatting with the front desk agent, who was in tears and obviously frightened. Some sort of harassment or violence occurred just moments before and they were taking the description of the woman who was apparently talking crazy and broken the front desk agent’s cell phone. I checked in and was given a room on the first floor, although I had requested a quiet room as I had been dealing with weather-related flight cancellations and delays for days. Not a big deal, I settle in and clean the leftover hair out of the shower and get ready to head downstairs and grab a drink. The bar is closed and no reason or ETA on when it would open was provided. I go out and do my own thing instead. Breakfast is from 7-9 and it was very strange having 4-6 people standing uncomfortably close while they peer over your shoulder and watch you cook your waffle for 3 minutes. It was very crowded and creepy so I took my food to my room to eat. I get a text from the hotel (supposedly) asking if I’d like to request a late check out. I do as my flight isn’t until 6pm. Check out is at 11 so I call the front desk from my hotel room phone at 10:30 and listen to ringing for 30 minutes. Go downstairs and was told rudely that they were full and to “get out” ASAP. Not okay!
Sadie
Stayed 1 night in Jan 2025
