2/10 Terrible
Wadie
Travelled with family
11 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was my honeymoon first night after my wedding and checking i found out my keys room are not working i stayed 1 hours between my door room and reception to fixed but finally they switched my room to other uncomfortable room
But its fine it could happen no problems
Seconds day i went to the recipient to tell them if they could get me my original room cause it more comfortable the manager Named ANIS he told me you heing waiting for 24h u could wait another's 24h and he talked very bad to me
Thats person has no manners
I went to the pool to relax with my wife and we found that was a a family from libia they being very aggressive cursing and yelling without respecting other family's
3 different people's talked to them please to keep it quit and went talked to them nicely please stop cursing and yelling i have my wife here and its my honeymoon im trying to relax and have fun
They HEAT ME and cursed me
In front of stuff managers security
I had to book other hotel cause its unsecured hotel and unhelpful stuff
Its a shame for a 5 start hotel
I will never come back and i dont recommend this hotel everywhere in the world
Poor service poor security poor stuff poor management
Wadie
Stayed 2 nights in Aug 2024