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Best Western Grand Hotel

3.5 star property
Pet-friendly hotel connected to the convention centre in Kielce with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Grand Hotel

Exterior
Interior
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Sienkiewicza 78, Kielce, Swietokrzyskie Voivodeship, 25-501
  • Sienkiewicza Street
    9 min walk
  • BWA Art Gallery
    10 min walk
  • Museum of Toys and Play
    12 min walk

Room options

About the area

Kielce

Best Western Grand Hotel puts you in the heart of Kielce, connected to the convention centre and within just a 10-minute stroll of Sienkiewicza Street and BWA Art Gallery. Highlights at this hotel include 2 restaurants, a bar/lounge and a steam room. .This business-friendly hotel offers a fitness centre, a business centre and a 24-hour front desk. Additionally, you'll find a conference centre, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also self parking, along with the convenience of airport drop-off service. .Places within a 15-minute walk of this 3.5-property class Kielce hotel include Museum of Toys and Play and Palace of the Krakow Bishops.

What's nearby

  • Sienkiewicza Street - 9 min walk
  • Palace of the Krakow Bishops - 12 min walk
  • Kielce City Stadium - 4 min drive
  • Stadium Kielce - 4 min drive
  • Kielce Trade Fairs - 6 min drive

Getting around

  • Kielce Station - 2 min walk

Restaurants

  • ‪Ferment Neobistro - ‬2 min walk
  • ‪Irish Pub Shoemaker Kielce - ‬6 min walk
  • ‪Cukiernia Świat Słodyczy - ‬7 min walk
  • ‪Telepizza - ‬6 min walk
  • ‪Astana Kebab - ‬6 min walk

About this property

Best Western Grand Hotel

Pet-friendly hotel connected to the convention centre in Kielce with 2 restaurants
Best Western Grand Hotel offers its guests a steam room, a fitness centre, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 11840 square feet (1100 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Best Western Grand Hotel. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Kielce hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Conference rooms
  • 11840 sq ft of conference space
  • 1100 sq. m of conference space
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Best Western Grand Hotel offers 122 accommodations with minibars and complimentary bottles of water. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Parking on site (PLN 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: PLN 45 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (11,840 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets welcome with a deposit of PLN 30.00 per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 80.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 45 per person
  • Airport shuttle fee: PLN 600 per person
  • Self-parking fee: PLN 25.00 per day
  • Pet deposit: PLN 30.00 per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts major credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club and cash.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Grand Hotel Kielce
Best Western Grand Kielce
Best Western Grand Hotel Hotel
Best Western Grand Hotel Kielce
Best Western Grand Hotel Hotel Kielce

Frequently asked questions

Is parking available at Best Western Grand Hotel?

Yep, Best Western Grand Hotel has a self car park for PLN 25.00 per day. Onsite parking is limited.

Is there a spa on site at Best Western Grand Hotel?

There's no onsite spa, but this property does offer services like massages.

What makes Best Western Grand Hotel a romantic place to stay?

A lounge bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Best Western Grand Hotel.

Is Best Western Grand Hotel family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that Best Western Grand Hotel is a hit with families.

Does Best Western Grand Hotel serve breakfast?

Yeah, buffet breakfast is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Best Western Grand Hotel?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Best Western Grand Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Grand Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Best Western Grand Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 97 reviews" "
Rating 8 - Good. 50 out of 97 reviews" "
Rating 6 - Okay. 10 out of 97 reviews" "
Rating 4 - Poor. 0 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very helpful and friendly staff.
Stayed 2 nights in Aug 2020

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay in a classic hotel
Overall a nice hotel and clean. The rooms are a little small android dated but it is an old hotel.
Stayed 6 nights in Feb 2020

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Thomas

Disliked: Staff & service
This hotel places proceeds over safety
Was attacked in the middle of the night during a booking with Expedia. Requested a refund since I had to leave the city for safety reasons. The hotel refused to refund the additional nights I paid for but could not use due to safety concern.
Stayed 2 nights in May 2019

6/10 Okay

Marta

Disliked: Cleanliness, property conditions & facilities
Needs refurbishment
Hotel rooms are tired, carpets are old and stained, same with curtains, it also smelled of dust and mould, bathroom was much better, clean and moddern, towels were cheapest possible, thin and scratchy, aminities were not refilled, so what you get at night 1 that is it. Not a 4 star hotel.
Stayed 4 nights in May 2019

8/10 Good

Slake Derreck

Liked: Staff & service
Disliked: Property conditions & facilities
Amazing hotel with real potential
Hotel is in a prime location however it's in need to some renovation.
Stayed 4 nights in Nov 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Good
Stayed 1 night in Oct 2018

10/10 Excellent

Andy, Perth Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel great value for money. Quick check in
Stayed 10 nights in Sep 2018

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, room comfort
Good location; good value; needs updating.
The hotel is very conveniently located, across the street from the train station, around the corner from a major shopping street and close to the town center. The rooms are very outdated, but roomy and comfortable. The bathrooms seem to be recently renovated. It is a huge hotel and there were not many guests when I stayted in August. The first room I was assigned was down several long hallways that are automatically lit only about 20 feet at a time. It was rather frightening making the trip on my own. But, the desk clerk accommodated me and changed my room for one very close to the elevator. Breakfast was very good, in a very pleasant dining room. I had two dinners there that were excellent. I was told that the chef was local, but I thought he/she must have been trained abroad. Wi-fi dropped at times.
Stayed 5 nights in Jul 2018

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Hotel a tad outdated but rooms have a modern feel.

10/10 Excellent

Mr.Altay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value for Money
I have enjoyed the comfort that was extended to us,I liked very much the cleanless of the room ,I also liked its iocation and in particular I liked the prices (difficult to beat ) Breakfast was very generous and smoked salmon was delicious.
Stayed 3 nights in Jan 2018

8/10 Good

Merja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kielce hidden gem
Hotel was excellent, everything was perfect, room, breakfast, staff. Cute little town, nice cafes very laid back but efficient, excellent food wherever we went. You need a reason to come here
Stayed 1 night in Jun 2017

8/10 Good

Eitan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2017

8/10 Good

josh, england

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not sure why it's a 4*
We paid for an king size bed and all we got was two single beds pushed together ! It's a 4* hotel but no idea why as its so outdated. Went to use the steam room and was shut and the manager said you have to ask to use it then to wait 30 mins for it to be ready to use ! Overall it's probably the best hotel in the area but there is not much to eat around apart from kebabs, pizza and mc Donald's :)

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Lovely hotel , clean , very nice and helpful staff . Stay away from the restaurant ! Awful experience on the last day of business trip

8/10 Good

Neal

Liked: Cleanliness, staff & service
Good experience
Friendly staff Convenient location Spacious room for Poland

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Zizi, NYC

Liked: Cleanliness, property conditions & facilities, room comfort
A visit to Kielce, Poland
This was my first visit to Kielce, the city in which my mother was born over 100 years ago. I was surprised to find a fairly modern, up-to-date city, though disappointed that so few people were able to speak English, other than those in the hotel. There is not a great deal for tourists to see or do here, but I was fortunate to be in the company of people who were born and have lived there so that was very helpful and we found nice places in which to eat, and explore (the main street with lots of shops was next to the hotel). My visit to the archives was fruitful and I would have liked to have more time to visit the cemetary where I believe my grandparents were buried, but just ran out of time. Hopefully I will have an opportunity to return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Milashmila, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, convenient, friendly
We stayed in a double room which turned out to be very small. The hotel staff offered us a different room within 10 minutes of check in. Hotel is very conveniently located in close proximity to train and bus stations and to the main city street. It is great for sightseeing, not meant for relaxing on the hotel grounds

10/10 Excellent

Robert, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, well located near train station
Comfortable room, helpful staff, super location. Across the street from the train station and bus terminal. Right at the start of the main shopping and restaurant pedestrian way.

10/10 Excellent

Didier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Ryszard

Stayed 4 nights in Sep 2020

6/10 Okay

Lucjan

Liked: Room comfort
Stayed 1 night in Sep 2020